Returns (R) - Supply Chain Management

Returns (R)

Processes associated with the movement of material from the customer back through the supply chain to correct defects in the product, order correction or re-production (Table 2.8). Physical destruction or actual maintenance, repair or restoration are related to the production process. Also, the processes of redistribution of surplus products do not relate to the processes of return.

SRI: Return of Defective Products to Suppliers - Return and processing of defective products in accordance with warranty claims, product recall, product mismatch and/or other similar policies, including appropriate substitutions. Return of defective products is supported for any type of product of inadequate quality (including in case of late or late delivery); the company's rules must determine the value of defective goods for it.

DR1: Receipt from consumers of defective products - the delivery and processing of defective products in accordance with warranty claims, product recall, product mismatch and/or other similar policies, including appropriate substitutions. Delivery of defective products is supported for any type of product of inadequate quality (including in the case of late or late delivery); the company's rules must determine the value of defective goods for it.

SR2: Return of the product for warranty repair to the supplier - return the products necessary for maintenance, current and capital repairs or assets of the company for maintenance, repair or modernization, as defined by the service plans or circumstances, the expectation of a risk of failure. In general, the assets of the company managed through MRO processes are expected to be repaired and suitable for future use. The process of return is not an activity of actual maintenance, repair or major repairs; these elements are related to the production process.

DR2: Receiving from consumers of products returned for repair - obtaining products necessary for maintenance, current and capital repairs or company assets for maintenance, repair or

Table 2.8. The structure of the return process

SRI: Return of Defective Products to Suppliers

DR1: Receiving from consumers of defective products

SR2: Product return for warranty repair to the supplier

DR2: Receipt from consumers of products returned for repair

SR3: Return to suppliers of surplus products

DR3: Receipt from consumers of surplus products

SR1.1: Evaluation of product defects. SR1.2: Alienation of defective products.

SR1.3: Authorization of replacement or loan. SR1.4: Schedule of shipment of defective products.

SR1.5: Return of a defective product

DR1.1: Return authorization.

DR1.2: Timetable for receiving a refund of defective products.

DR1.3: Getting defective products.

DR1.4: Transfer of Defective Products

SR2.1: Evaluation of the state of the product. SR2.2: Alienation of the product.

SR3.3: Return authorization.

SR2.4: MRO shipment schedule. SR2.5: Product Returns

DR2.1: Authentication of return.

DR2.2: Planning the acceptance of the returned product. DR2.3: Product acceptance (including evaluation).

DR2.4: Product Transfer

SR3.1: Confirmation of permission to return.

SR3.2: Returning an overly sent product. SR3.3: Evaluation of the surplus product. SR3.4: Alienation of the excess product. SR3.5: Authorization of replacement or loan

DR3.1: Identification of surplus stock.

DR3.2: Request for a replacement or a loan. DR3.3: Planning to send. DR3.4: Receiving surplus products

ER: Ensuring Returns

ER1: Managing the standards (rules) of the return process.

ER2: Managing the performance of the return process.

ER3: Managing the collection of return data.

ER4: Managing returns stocks.

ER5: Managing capital return assets.

ER6: Return transport management.

ER7: Managing the configuration of the return network.

ER8: Managing Return Requirements.

ED.9: Managing the risks associated with returns in the supply chain

modernization, as defined by service plans or circumstances, the expectation of a risk of failure. In general, the company's assets managed through MRO processes ( maintenance, repair and overhaul - maintenance, repair and restoration), are expected to be repaired and fit for future use. The process of return is not an activity of actual maintenance, repair or major repairs; these elements are related to the production process.

SR3: Return to suppliers of surplus products - return of excess product, or risk product, or expired products in accordance with the terms of the contract/contract. The intention is to return surplus products for redistribution to locations where they are more likely to be sold, or to organizations that can sell a product perceived to be redundant at the current location.

DR3: Reception on consumer surplus products - getting excess production, or illiquid/obsolete inventory, or expired products in accordance with the terms of the agreement/contract. The intention is to return surplus products for redistribution at the supply chain link where it is most likely to be sold, or for organizations that can sell the product perceived to be redundant at the current location. The physical placement of the product can not be part of the return process.

ER: Provide a return - a set of processes related to managing and monitoring the process of returning data, performance and relationships between counterparties.

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