Both Criticize and justify the Communication Process

"Both criticize and justify the process of communication for a multi nationwide business, with regards to the interpretation of verbal and non -verbal communication across gender and different cultures via different mediums recommending improvement. "

Process of communication

It involves the following elements

Sender: The `sender' initiates the procedure of communication by mailing a note. The sender may also be also known as 'encoder. '

Encoding: Encoding is the process wherein the sender selects and organizes the subject matter using appropriate words and nonverbal impulses (gestures, modulation of voice, etc. ) Encoding is performed keeping in mind the structure of the audience.

Message: Message includes the information that has been transmitted. The structure of the audience decides the style, terms, length and tone of the concept.

Communication channel/medium: The channels used for communication may be verbal or non-verbal programs. The various mass media used for communication may be mobile phone, fax, computer, memos, characters, etc. The choice of the channel and the medium will depend on the message, location of the audience, the speed of which the message must be transmitted and the formality of the problem.

Receiver: The person who receives and interprets the communication is recognized as the recipient.

Decoding: Decoding is the process where the recipient interprets the concept transmitted by the sender. In case the concept is decoded correctly, this means that the receiver in the way where the sender supposed it to be conveyed has interpreted the concept.

Feedback: It is the receiver's response to the message. This is actually the final stage in the communication process and may be verbal or nonverbal in dynamics. The response in verbal responses may be designed to obtain further information or to provide closure to the communication process. Nonverbal reviews may maintain the form of gestures (nodding one's mind) and cosmetic expressions.

Flow of procedure for communication process is as follow:


Example of communication process is as follow

Example: A note is sent by the 'Company Secretary' (sender) to General Managers expressing that 'There will be an total annual general getting together with on 25th March 2003 and everything GMs are wanted to send all relevant documents at the first' (encoding). This note is sent via 'the intranet' (route of communication) to 'the GMs' (receivers). 'They browse the mail and grasped it' (decoding). 'They then send back again a message saying that relevant records will be sent to him in a day's time' (reviews).

The pursuing major barriers of communication process are as under:

The numerous kinds of communication barriers are grouped into four categories

Problems triggered by the sender

Problems in meaning transmission

Problems in reception

Problems in receiver comprehension and perception

Problems brought on by the sender

Inadequate amount of information - In the event the sender of the concept is himself not properly equipped with the requisite information, he will struggle to communicate the info effectively.

Excessive knowledge about the subject - When the sender has increased knowledge about the niche, he may plan to explain the concept too much at length and make it highly complex and difficult.

Indecision regarding collection of information - The sender may sometimes be unable to determine what information to add and what information to exclude from the meaning. This inability of the sender to decide on selecting information may hamper communication.

Order of demonstration - Quite often, people are unable to choose the order in which to present their ideas. The inability to decide on the order of presentation hinders effective communication.

Lack of familiarity with the audience - While communicating, the sender of the concept should have some understanding of his audience. This will allow him to structure his concept appropriately to be able to suit the needs of his audience. In case the audience has no knowledge about the topic being communicated, the sender should provide some record information about this issue to enable them to comprehend the message. Alternatively, if the audience is experienced and discovered, the sender do not need to give any backdrop information and can directly begin with home elevators the topic.

Lack of experience in speaking or writing - In the event the sender is not learned enough or is not properly trained about how to communicate, there is a scope for incorrect selection of words, grammatical problems, and inappropriate punctuation in his communication.

Problems in Subject matter transmission

Number of transmission links - The procedure of communication involves the meaning passing in one person to some other till it extends to the final vacation spot. The more the quantity of people involved in the communication process, the higher the chances of distortion of communication.

Transmission of unclear or conflicting text messages - Sometimes, emails may contain two or more parts which might not communicate the same information. When this happens, the recipient is confronted with a dilemma as to which area of the message to simply accept.

Problems in Reception

Problems in reception often bring about communication problems. The factors that hinder the exchange of communications are termed as "noise". Sound may be of several types. Physical sound identifies the external sounds that distract communicators. Physiological noises will be the physiological factors that impede reception of the communication. This might include ability to hear disorders, illnesses, disability, etc. Psychological noise identifies the pushes within the recipient that interfere with his or her understanding. Included in these are preoccupation, dread, hostility, egotism, etc.

Problems in Recipient understanding and Perception

Many times, the receivers have a problem in comprehending the concept they have received. Among the known reasons for this taking place is the shortcoming of the receiver to understand a number of the words that are being found in the message. The usage of technical conditions in the message makes it difficult for folks from non technological background to understand the communication. Another reason for inability of the recipient comprehending the concept is the engagement of personal passions. Many times, receivers comprehend that which was not supposed in the note and fail to comprehend the genuine meaning. This is especially true when the concept affects the non-public interests of the device.

Verbal and Non-verbal Communication

Verbal communication:

Verbal communication, also know as oral communication, is interchange of verbal messages between sender and recipient. It really is more immediate than written communication. Additionally it is more natural and casual.

In business, the majority of time spent on communicating than writing. The majority of oral communication in business is informal. But some it is formal, as with speeches, lecture, or dental report, meeting, interviews etc.

Non verbal communication:

Non verbal communication is also know as "communication by implication"

Non verbal communication comprises the messages delivered without or as well as the words. These messages have a stronger effect on the receivers.

It includes cues, gestures, vocal attributes, spatial human relationships etc.

It is less structured than verbal communication and often unintentional and spontaneous.

Non-verbal communication is more reliable form of communication and shows the true feelings of the individual.

It is more effective than verbal communication exclusively.

The following are exemplory case of non verbal communication:

Directing / Instructing Love

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Anger Building Relationship

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Showing respect Attentive

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The following are different mediums which way dental communication can be carried out:

Face -to-face conversation



Public Speech



The following will vary mediums which way written communication can be carried out:


Memo(informal communication)





"Overcoming communication obstacles/ How exactly to improve communication"

In order to eliminate obstacles to communication an open door communication plan should be prepared and followed by managers in any way levels. The superior in the business must create an atmosphere of self-assurance and rely upon the business so that; the trustworthiness gap may be narrowly down. Major efforts in this direction are;

Two way communication

The organization's communication policy should give two ways traffics in communication- up-wards and downwards. It brings two imagination closer and improves understanding between the two functions, the sender and the recipient. A sound reviews system should be launched in the business so that distortion in the filtering of text messages should be avoided.

Strengthening communication network

The communication network should be strengthened to make communication effective. For these purpose, the process of communication should be simplified; layers in downwards communication should be reduce to the minimum amount possible. Decentralization and delegation of authority should encourage making information communication more efficient, through frequent assembly, conferences, in well-timed dissemination of information to the subordination.

Promoting participative approach

The management should promote the participative way in general management. The subordinate should be asked to take part in the decision making process. It will seek co-operation from the subordinates and reduce communication barriers.

Appropriate language

In communication certain icons are widely-used. Such symbols may be in the proper execution of words, pictures, and action. If words are being used the dialect should be simple and easily comprehensible to the subordinate. Complex in multi syllable words should, as far as possible, be avoided. The sender must use the terminology with that your recipient is familiar.

Credibility in communication

One criterion of effective communication is trustworthiness. The subordinate obey the requests with their superior because they have showed through their action that they are trustworthy. They need to practice whatever they say. The superior must maintain his trustworthiness. In the event the superior is trusted by the subordinate, communication will be effective.

Good listening

A communicator must be good listener too. An excellent manger offers his subordinates an opportunity to speak freely and portrayed their feelings prior to him. The supervisor also gets some useful information for even more communication and can likewise have better understanding of the subordinates' needs, requirements etc.

Selection of effective communication channel

To be effective, the communication should be delivered to the receiver through a highly effective channel. By effective route we imply that the message gets to its destination with time, to the right person, without distortion, filtering or omission.

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