Comparison and Examination of Customer Service Message

Customer service Subject matter:

Negative: The exterior of the store looks very un-kept. The pillars lining the parameter are rusted and worn. The handicapped parking places are grubby and the color has worn away. There's a significant smell that comes from the bins at the right palm part of the building in the picture. The house windows that define the entrance are grimy and the white panes have a yellow hue from not being cleansed regularly.

Recommendation: I would recommend that they replace the pillars that surround the parameter completely with new ones. A few of them are even crooked as you can see from the photo. I will suggest repainting the disabled parking spots and I will suggest cleaning the glass windows more regularly than they do. I'd also move the bins further down the alley to try and avoid the smell.

Dunnes

Customer Service Message

Positive: The original impression that you will get of this store from looking at its exterior is the fact is looks well held, professional and tidy. The trolley bays are neatly and safely situated so as not to disrupt traffic and even the shrubbery planted around the car park is a nice touch. The store appears very big and grand from the outside and the home windows are nice and large exhibiting that the store appears tidy and that they have nothing to cover up.

Customer Service Message

Negative: Although everything here's clearly labelled I would say that the overall look of the page is somewhat clustered. I feel like there exists too much going on for your eyes to settle immediately on what you would like. The colours are quite excellent as well and even though that helps to highlight all the options and services I feel it can all be a bit distracting. Addititionally there is no search bar if you would like to look for something specific.

Recommendations: I would suggest spacing everything out a little more and tone down the colour content just a little. I would also suggest a search club to save lots of customers needing to look for something specific through all of the several categories.

Customer Service Message

Positive: I feel this excellent website is more spaced out, everything appears to be more clearly obvious and the natural tones don't distract you from what it is strictly that you're seeking to look for. In addition, it has a search pub for specific queries. There is even a bubble to the right which allows you to chat directly to a worker for help or support.

Recommendation: The one recommendation that I could think to provide them with is to make "Fresh Foods" a slightly bigger option as most people know Dunnes Stores as a grocery store.

Customer Service Message

Negative: The idea of the Tesco Clubcard is a good one, however similar to the Tesco website, I feel like there is a lot happening in the leaflet. Once more, it is jam filled with bright shades and buzzwords and it's really all just a little distracting to read. Your eyes keep jumping to something new and I feel as if you don't properly absorb the information you are being given, though it is all there.

There is an "optional information" section on the application form form which asks you personal questions like the age ranges of everybody else that is in your household or your dietary requirements. It really is an option to fill it in plus they say that it is because they want to send you appropriate offers however the proven fact that they asked may deter certain people that value every aspect of their level of privacy.

Recommendations: I'd tone down this content in the brochure and the excellent colorings to make it easier for individuals to read the important information that they need to know. For instance, you receive a temporary card that you lower out to make use of before getting the real one and it is written in really small letters on the inside that you can make use of it immediately. It is important information that your eye does not immediately read.

(See Attached)

Customer Service Message

Positive: That is a brochure offering healthy meals recipes based on the tv set show "Operation Transformation".

I think this is a good idea because it demonstrates it is not hard to consume healthily at affordable prices. It really is well laid out you start with a list of ingredients that you'll need to buy for the week which could make all the meals in the brochure. They even split them into fruit and vegetables, dairy, beef etc. to make it easier for the client to know just what to get. After that it goes on to give you the specific meals.

Not only that but it shows you the discounts that are available on some well balanced meals and provides you a voucher for 10 in virtually any Dunnes Store.

It's a great idea because it stimulates healthy eating and demonstrates it won't break your budget.

Customer Service Message

Negative: Clearly, this information would imply Tesco Ireland aren't doing well financially. Not just that, but it shows that Tesco does not have any loyalty to staff which have dedicated over 20 years of these life to them. It portrays to the consumer that Tesco are just seeking to generate income and would deter the buyer from shopping there on personal morals rather than what the store has to offer. It's bad press for the store and it shows poor management skills if they felt this is the best way to allow them to earn more money.

Recommendations: If Tesco want to keep many of their loyal customers, I would suggest them reconsidering their pay cuts policy as it might perturb numerous people.

Customer Service Message

Positive: This content shows that Dunnes Stores are open to communication with their staff and want them to be happy just as much as they would like to earn money. In addition, it demonstrates the staff stuck together and got what they were preventing for, for Dunnes Stores workers from coast to coast, not merely for themselves.

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