High Expansion IT Industry Business Essay

According to 1 estimate India produces 500, 000 engineers annually when the marketplace needs 250, 000. So there should be lots of, however, because only one in five of these are employable, India actually has a shortfall of 150, 000 designers. Hiring the right expertise from the pool of manpower both at entrance level and lateral level is a problem. The firms have developed ways and means to draw in the right skill.


The research will identify the importance of "Recruitment & Selection" in high enlargement IT Industry

The research aims to signify the value to resourcing the right applicant which will act as profit making product for an organizational expansion.


A demographically young India would be the major contributor to the global labour power in the approaching decades, and will add about 110 million personnel by 2020, a study by Goldman Sachs said.

The study said that India's labour make is expanding at a time when a great many other countries are facing "ageing-related issues" (older populations) and shrinking workforce.

India's workforce progress, it added, will be motivated by people in their 30s and 40s, urbanisation, and rise in amount of working women.

"India will probably provide the greatest increase to the global labour power over another few generations. Our projections claim that its labour power may go up by 110 million this 10 years, " said the study, India's Growing Labour Pressure.

"Our projections take into account rises to the labour make participation rate scheduled to a favourable get older structure. Thus, our labour make projections are greater than those of the ILO (80 million), " it added.

The research said that almost 1 / 2 of the increase in the labour make within the next 20 years will come from the "thorites" (people in their 30s and 40s) generation, which tends to be the peak years for income, savings and efficiency.

Besides, increasing urbanisation and a big amount of women potentially coming into the labor force will stoke the trend, it added. " We estimate that an additional 290 million Indians may urbanize by 2030, and a staggering 640 million by 2050, " the study said.

However, it added that to be able to absorb such a big labour drive, especially one that will move from agriculture into industry and services, the Indian industry would have to create 40 million jobs over the next decade.

It also cautioned that to be able to enjoy dividends from favourable demographics, India must overhaul its labour laws that limit hire-and-fire procedures and invest closely in education and skills training.

It said that with the right guidelines set up, demographics alone may donate to about 4 ratio details of the twelve-monthly GDP development for another 2 decades.

"If India gets its insurance policies towards demographics wrong, it could probably lose annually about 1. 5 ratio details from our foundation circumstance of 8 per cent plus GDP expansion till 2020, " the analysis warned.

"Alternatively, `good' regulations could motivate potential twelve-monthly GDP development to well above 9 per cent over the next ten years, " it added.

Spurred by such favourable demographics and economical growth, the study predicts that there will be a rise popular for risky investments. It said the show of equities in household savings could double from 5 % today to 10 per cent in 2020, with total annual inflows into them growing six times by then, in comparison to a 2. 5-fold increase in bank debris.

As for intake patterns, the analysis said that shelling out for health and education may increase five-fold in 10 years, in comparison to 2. 5 times on food and drinks. In the same way, demand for autos and travelling as well as housing and appliances may also increase because of the overall climb in spending.

On the downside, the study mentioned that such a large workforce increase demand for goods at the same time when resources are extended and environment issues have grown to be dominant.


Mode of data collection or generation- My thesis contain combination of Key, extra and qualitative data.

Primary Data

The main data contains questionnaires:

The questionnaires will have both open concluded and close finished questions. Through telephonic interviews. Face- to-Face interviews - which will really help me to truly have a clear understanding of my research work.

Secondary data

Related websites of various companies, study material provided if you ask me by my guide, books etc


India is a preferred destination for companies looking to offshore their IT and back-office functions. It also retains its low-cost benefit and is also a fiscally attractive location when seen in mixture with the business environment it offers and the availability of skilled people.

With the first 1 / 4 of the new fiscal 2011-12 offering positive business perspective, employing sentiments for areas enjoy it, ITeS and telecom have risen by over 20 per cent, says a study by TeamLease Services Pvt. Ltd. According to the Employment Perspective Report for the period April-June 2011, released by TeamLease Services Pvt. Ltd. , employing intention from IT and ITeS was the highest in cities like New Delhi, Mumbai, Hyderabad and Pune.

India's top technology companies like TCS, Infosys, Wipro and HCL are readying strategies to gain a greater share of the largest market, US, by aggressively going after contracts being dished up by multinational rivals. Analysts expect the top IT companies to increase between 23-27 % in the FY2012 on the trunk of more number of discretionary projects, much better pricing, and strong business quantities.

Poised to become US$ 225 billion industry by 2020, the Indian it (IT) industry has enjoyed an integral role in putting India on the global map. The IT-BPO sector is becoming one of the most significant expansion catalysts for the Indian overall economy. Furthermore to fuelling India's market, this industry is also positively influencing the lives of its people via an active immediate and indirect contribution to various socio-economic parameters such as employment, standard of living and diversity. The industry has played out a significant role in changing India's image from a poor moving bureaucratic current economic climate to a land of progressive entrepreneurs and a worldwide player in providing world class technology solutions and business services, matching to National Connection of Software and Service Companies (NASSCOM).

The sector is approximated to have become by 19 per cent in the FY2011, clocking revenue of almost US$ 76 billion. India's outsourcing industry has observed a rebound and documented much better than expected growth matching to NASSCOM.


HCL Technologies Ltd. (BSE: 532281, NSE: HCLTECH) is a worldwide IT Services company headquartered in Noida, India. The company is led by its Vice Chairman and CEO Vineet Nayar. It's the IT services arm of HCL Enterprise, a US$6. 0 billion global Technology and IT Enterprise. HCL Technology is fourth largest IT company in India and is ranked 48 in the global set of IT services providers. [1] HCL Solutions, along using its subsidiaries, acquired consolidated profits of US$3. 5 billion, as on 30 June 2011, and utilizes more than 85, 000 people of diverse nationalities. HCL Systems has global network of offices in 26 countries. The company is posted on the Country wide STOCK MARKET and Bombay STOCK MARKET of India.

HCL provides services across SIX Business Lines -

Engineering and R&D Services (ERS) - offering services in Hardware, Embedded, Mechanical and Software Product Engineering.

Enterprise Change Services (ETS) - offering services in the areas of Process Change, Data Management, Integration Services, Architecture Services, Disruptive Technology Services, IT Strategy, and Change Management.

Business Handling Outsourcing (BPO) - division of HCL Solutions Limited has delivery office buildings across India, UK and USA. [3]

Custom Application Services, - includes personalized IT Applications development, support & maintenance.

IT Infrastructure Management - targets End User Computing Services, Data Centre Services, Combination Functional Services, Venture Network Services, Security Services, Integrated Procedure Management, and Mainframe & AS400 Services.

Enterprise Application Services (EAS) - focuses on areas like in ERP, SCM, CRM, HCM, EPM, BI and Middleware. This group is now part of HCL AXON, subsidiary of HCL Technologies, formed after HCL Tech attained Axon Group plc for 440m cash offer in 2008


HCL serves a broad range of market sectors including Financial Services, Education, Hi-tech & Production, Aerospace & Defense, Telecom, Retail & CPG, Life Sciences, Medical care, Multimedia & Entertainment, Travel, Vehicles & Logistics, Automotive, Federal, Energy & Resources.

Management Philosophy

In 2005, HCL Technologies commenced on an internal management change program. Vineet Nayar, Chief executive in 2005, released a fresh working model & viewpoint 'Employees First', making employees at the guts of the change in the business. The philosophy recognizes employees as proper elements of an organization. It democratizes the company's functions and its way of working. Today, this unique management viewpoint has been recognized and praised worldwide for empowering employees to be the motorists of expansion.

The philosophy has been the main topic of a Harvard Business School case study and also have prompted Fortune newspaper to characterize the company under his command as having "the world's most modern management. " HCL has been cited by BusinessWeek as one of five "most influential appearing companies, " and it was called Best Company in India by the global recruiting services company Hewitt Affiliates.

Recently, HCL ws announced as one of the most Democratic Workplaces by WorldBlu.

Acquisitions and joint ventures

The company received Capitalstream, a US BFSI product company for US$40 million in February 2008. Capitalstream's FinanceCenter product can be an addition to HCL's current product responding to the BFSI market - Penstock, the product that HCL launched in 2007.

On 15 December 2008, HCLT bought the UK based mostly AXON Group for US$658 million, that was renamed HCL Axon

HCL Solutions is a leading global IT services company, dealing with clients in the areas that impact and redefine the primary of their businesses. Since its inception into the global landscape following its IPO in 1999, HCL focuses on 'transformational outsourcing', underlined by creativity and value creation, and will be offering integrated collection of services including software-led IT solutions, remote infrastructure management, anatomist and R&D services and BPO. HCL leverages its comprehensive global offshore infrastructure and network of office buildings in 26 countries to provide all natural, multi-service delivery in key industry verticals including Financial Services, Production, Consumer Services, Open public Services and Health care. HCL takes pride in its beliefs of 'Employees First, Customers Second' which empowers our 77, 046 transformers to make a real value for the customers. HCL Systems, along with its subsidiaries, got consolidated profits of US$ 3. 5 billion (Rs. 16, 034 crores), as on 30 June 2011 (on LTM basis). For more information, please visit http://www. hcltech. com


Manufacturing, Aerospace & Security, Financial Services, Telecom, Retail & CPG, Life Sciences & Medical, Multimedia & Entertainment, Travel, Vehicles & Logistics, Automotive, Government, Energy & Utilities, Consumer Electronics, Healthcare


The key differentiating factor in today competitive environment is its people. Thus it is important to employ right people who easily fit into their corporation and leverage their strengths as well as develop them on areas where there are spaces not only to become future leaders but also to be successful in their jobs, in the current career level. For greater production improvements, the organizations need to pay attention to their human asset, instead of just enabling change to take place, this is the major challenges confronted by firm today.

Coping with the Demand-Supply Gap

Shortage than it experts is global in aspect rather than peculiar to the Indian software industry by themselves. W. Strigel, creator of Software Efficiency Centre Inc. (1999) has projected the lack of software experts to be one million by 2006. In fact, a survey accounts that 75 per cent of US companies designed to reengineer their applications using newer systems, but discovered that 72 % of their existing personnel lacked the abilities needed in these technologies, and 14 % were not even re-trainable.

For India, it is expected that in the entire year 2004 itself, the IT sector will require 1, 95, 000 pros. This style will continue, and in the year 2010 almost 3, 70, 000 IT experts will be needed (Strategic Review Records, NASSCOM 1996-2001). Therefore, recruitment professionals are exploring new sources of IT manpower from non-IT professional industries, as well fresh, trainable research graduates.

Being the best place to work with

As with some other professional, what really matters to software specialists is selecting 'the best place to work with' which is what every company is striving to be. The global mother nature of the industry and the 'project-environment' (as opposed to product environment) has added new cultural measurements to these companies. Inside a value-driven culture, principles are decided and distributed throughout the business. Typically, areas where values are expressed are: performance, competence, competitiveness, invention, teamwork, quality, customer support, and care and consideration for folks. Flat structure, open up and informal culture, authority based on expertise and capability alternatively than position, and flexi-timings are a few of the norms software firms follow. The idea is to help make the work place a 'fun place' with the hope of increasing loyalty and dedication.

Integrating HR strategy with Business Strategy

The strategic HR role focuses on aligning HR techniques with business strategy. The HR professional is expected to be a strategic partner contributing to the success of business programs, which to a great scope rely upon HR policies pertaining to recruitment, retention, inspiration, and praise. The other major areas of matter for HR workers in this context are, management of change, complementing resources to future business requirements, organizational performance, and employee development


HCL Solutions, India's fourth greatest information systems services company, with the income crossing $6 billion. HCL has placed a rise of 51% in the earnings. In the last one year they have posted a much better volume expansion then TCS and Infosys. This is all because HCL is working very aggressively. Its all geographies and verticals have shown positive growth in the last one year. Apart from US and Europe, Asia market is growing extremely fast. HCL adopts different technique for different Marketplaces as demand is not steady in every geographies. HCL has a worker durability of 77000 across the world. HCL has stepped up efforts to broaden service offering across appearing markets. This development plan includes investment in real human tool on new marketplaces such as Asia Pacific, Latin America and Africa.

Given the pace of industry growth and its dependency on headcount, appealing to, keeping and motivating skill is the most notable challenge for the industry. The original approach looked at employees as commodities and located emphasis deploying entry-level skill and a factory-like methodology for job execution. There were no unique engagement strategies devoted to the employee.

HCL noticed that the key to customer satisfaction was with the worker. Today, within an industry like software, which is knowledge intense and relies intensely on manpower, it has become a powerful strategy. 'Employees First' - a pioneering strategy envisaged by HCL places the needs of employees prior to the needs of customers and has provoked a sea-change at the company level, and, in turn, greater customer devotion, better engagements and higher revenues.

'Employees First' is an employee targeted program that gives people whatever they need to succeed - whether it be space to develop, time to believe or tools to use. Its about making the most of personal potential somewhat than monitoring professional performance.

HCL's enlightened approach to employee development also targets presenting people whatever they need to succeed: whether it is a va or talent transformation sabbaticals; expert instruction or fast monitor growth; inner calmness or democratic empowerment. 'Employees First' is a five fold path to individual enlightenment. This ensures that folks receive Support, Knowledge, Reputation, Empowerment, and Transformation.

'Employees First' is increasing world wide acceptance - It is now a research study at the Harvard Business University.


Below is the composition that is used in HCL, starting from the entry level.





E1. 1

Associate Consultant

E1. 2



E2. 1

Sr Consultant

E2. 2

Lead Consultant


E3. 1

Project Manager

E3. 2

Sr Job Manager


E4. 1

Group Project Manager

E4. 2



E5. 1


E5. 2



E6. 1

Associate Director

E6. 2

Global Director


E7. 1


E7. 2



HCL has divided its recruitment process in broadly 3 categories. There are in every three departments that happen to be functional in getting ability, on boarding and lastly absorbing them in the task. The teams are:

TPG Team: That is talent planning group. This group is responsible for placing the prospect in project and making them billable.

TAG Team: That is talent acquisition group. The principal function of the group is to request application, do interviews, negotiate salary and offer the candidates.

EHS Team: This team is the responsible for on boarding of the new worker. They are accountable for completing the joining formalities.

HCL is an activity driven organization and manage and find the workforce around the world, the requirement must be consolidated on the sole portal. The necessity is uploaded by Sales team/Bill Professionals/Project Mangers in a system/portal called GRA (Global Resource Activity). TPG team has the access of this portal by which the experience of the whole source of information such as billable, bench, resigned and on leaves candidates in all the tasks can be monitored. This portal also shows the shortfall of reference in the ongoing task also the new requirement. GRA also acts as the platform to track the activity of the tool, their billability and their release date.

Once the necessity is posted on the GRA portal the TPG team evaluates the requirement and if there is internal resource available it proposes the same. In case the resource gets picked the necessity gets shut down in GRA. In case there is non availability of resource the requirements gets transferred to Label team.

Recruitment Process In HCL Technology:

Requirement after validation from TPG (Talent planning group)gets used in Recruitment Director.

Position gets allocated in the team.

Executive generates account.

Short listing of CV/profiles

Initial HR dialogue by recruitment professional to validate the knowledge, communication skill, availability, notice period and salary discussion.

Technical conversation.

HR conversation, this mainly involves negotiation on salary and designation.

Offer notice released.

On boarding and handholding of the prospect from Label to the TPG team.

Responsibilities of TAG Team:

Campus Recruitments

Some of the brightest imagination from the elite engineering and graduate colleges from across the world join HCL every year. It really is their continuous work to build an organization where innovative methods of doing business and redefining customer satisfaction are a way of life. They believe in tapping the best skill from across campuses and molding them into future leaders.

And that is noticeable from the large numbers of business unit minds and members of the senior management who had been all campus hires. In fact, their CEO Vineet Nayar was also a campus employ the service of.

HCL hold campus recruitments in a variety of campuses in the united states, and share a long association with some of the most prestigious institutes/universities/ colleges.

Campus employing in India: Through the entire country, HCL is from the best schools - selecting fresh graduates, designers as well as the crЁme de la crЁme from business classes, and has been employing the brightest intellects in to the organization. HCL is constantly on the lookout for students that, they feel, have what must be done to stick out from the crowd and lead HCL into a glowing future.

Global Campus hiring: With a existence in 31 countries and 80, 000 people, HCL is a worldwide giant in the real sense. They are employing from elite institutions across geographies, and are building a team that is traveling them forward on to new heights.

Internship Programs: HCL have instituted an Internship Program in Singapore, through which they recruit skilled lateral and fresh ability from universities in Singapore to perform surveys/benchmarks/POCs across websites and industry domains for his or her global and regional customers. True to their commitment to engage with the best and the brightest in every field, these are proposals for a mutually beneficial professional alliance.

Through this Internship Program, they provide select students the professional experience of a lifetime. From an enviable work environment to innumerable learning opportunities, and the opportunity to work immediately with eminent global clients - this internship program will acclimatize students with the corporate world and provide a first-hand glance of life at HCL.

There is a centralized TAG team which focuses primarily on campus recruitment. The need from over the LOB is collated and distributed to the campus employing team. This data is distributed well before the time. The team is now accountable for deciding the kind of school, location etc and goes to to various campuses to obtain these skills.

The conditions for employing at campus level are aptitude, subject knowledge, communication skills and no location constraint. HCL has offices across India and abroad, preference is given to individuals who are available to relocation anywhere.

Lateral Hiring: HCL follows the model of 80:20. Fresher becomes the part of 20% of the whole project the remaining 80 percent fulfillment is done by making use of lateral hiring.

Lateral employing fulfillment is performed in the next manner.

Profile Generation:

The first purpose of TAG team is to invite request from the candidates. Below is the many ways to request the application:

Advertisement (Paper/Job Portals)


Job portal

External Agencies

RPO (Recruitment Process Outsourcing)


These include advertising in newspapers; trade, professional and specialized journals; Job Portals, Networking sites etc. The advertising generally provide a brief put together of the job responsibilities, compensation offer, leads in organizations, etc. This is relevant when (a) the organization intends to reach a large target group and (b) the organizations needs a fairly significant amount of talented people - who are geographically spread out. The ad is designed by special team so that it attracts maximum quantity of candidates. This advertisement functions dual purpose, it creates a wholesome databank of information and and yes it creates visibility on the market, which creates brand image of the organization.


Referral is one of the strongest channels of recruitment. The organization always promotes it and there's a strong policy in place for the same. Employees are encouraged to refer experienced individuals outside HCL for concern for just about any existing job openings. This policy addresses only those referenced candidates who have two plus years of relevant experience. For any Recruitment Drive taking place through Newspaper Ad, Job fairs or Walk-Ins, the reference scheme will never be appropriate to the employees. The employee will qualify for the reward, three months from enough time of the recommendation joining the business, provided both the staff and the referral is still on the rolls of the company. The incentive amount varies according to band of which the referred prospect is selected. The total amount received at each referral level is as follows

Referral Procedure

Recruiter will select positions on which he/she determines to invite employee recommendation and post the same in the Insider Edge-Job Website Employees can send their friends only against the requirements uploaded on Insider Advantage by following a process pointed out below:

Log on to www. myhcl. in

Go to Insider Advantage and post the CV up against the open positions in the

Transform your pal section specified in the Website.

The recruiter on obtaining the account will:

Review and validate the curriculum vitae against the necessity for which it's been referred.

Shortlist/ Reject the profile against the requirement.

If a referred prospect is shortlisted, notification will be mailed to the employee who had known the candidate.

System produced e-mail is going to employee in case if the referred prospect is not found suitable

The known candidate, if short listed will experience the selection process. The employee who has referenced the candidate will not likely participate in the choice process.

If the referred prospect is determined within 90 days of reference point of an applicant, the referee is entitled for referring cost provided both referee and the referred candidate are dynamic on the rolls of the company during referral repayment.

E-mail notification to be sent to the worker if the referred prospect is decided on.

The payment will be made to the staff after 90 days of the candidate's joining the organization, so long as the staff and the candidate are still on the rolls of the company. The recruiter will check career of both worker and the referred prospect after three months and alert EHS to release payment.

The repayments will be provided along with the salary.

Referral repayment is a taxable income.

External Companies/Consultant

For Just-in-time and niche skill hiring HCL entails recruitment agencies. The complete reason for partnering with firms is to hire candidates that can join earlier then the set SLA of 100 days. The businesses have a active data lender and are specialist in a recruitment and selection. They often specialize in recruitment for specific areas (e. g. , ERP, JAVA, Testing etc). These agencies usually provide a shortlist of individuals using their databank or head hunt the prospect. HCL also take alternative party individuals from these firms for their short term assignment.


Companies generally acquire unsolicited applications from job seekers at various factors of time; the amount of such applications is determined by economic conditions, the image of the business and the work seeker's understanding of the types of careers that could be available etc. Such applications are generally retained in a data loan company and every time a suitable vacancy occurs, the company would close the candidates to use by way of a formal channel

Recruitment process outsourcing (RPO)

HCL is in the process of outsourcing entire procedure for recruitment. A agreement is signed between the RPO and HCL and work order is given for fulfillment of specific range of position in particular timeline. The outsourcing company helps the business by the original screening of the applicants in line with the needs of the business and creating a suitable pool of skill for the ultimate selection by the organization. This practice helps the organization in lowering time and costs in recruitment

RPO is attaining momentum in HCL around the world. It's the recruitment model in Malaysia and the pilot project was executed effectively in India. RPO was used in a task called P400 and it was successfully executed.

Profile Screening

Once the Label team gets CV/request for the open roles the recruitment exec screens the account. The initial degree of contact is set up with the shortlisted account and further screening process is done to judge the prospect on his experience, salary, willingness to visit, and communication skill. When the professional shortlists the candidate, the prospect is scheduled for first circular of technical discourse.

Technical Interview

There are two rounds of complex interviews which are being conducted by the complex panel. After the candidate clears both round of interviews, he's moved to the HR discussion. The 2nd round of discussion focuses on fitment and the panel is accountable for suggesting designation to the candidate. In HCL the designation is decided by the delivery.

Technical panel: A qualified list of complex panel is being created. This list is shaped with the assessment between LOB (Occupation) Mind, HR Supervisor and Recruitment Supervisor. Only the professional consultants are responsible for taking interviews. This list entails employees above E3 (Task Supervisor) Level.

HR Discourse.

This round mainly targets salary discussion, cultural fitment, attitude etc. This is being done by the recruitment professional. The salary to be offered is set by the salary grid which is up to date yearly by conducting survey on the market. This survey has been outsourced to HEWITT ASSOCIATES. The salary grid has four runs and depending on the recommendation and go through the recruitment executive offers the salary.

Once the salary is accepted the offer is released. HCL stocks on on-line offer letter. No hard duplicate is shared with the offered candidate.


It includes pursuing steps-

1. Defining the research problem & research aim:

The definition of the study problem includes the study of the topic "Recruitment and Selection in IT industry-A Review IN RELATION TO HCL Technology Ltd. "

2. Developing the study plan:

Second stage for developing the study plan calls for gathering the info.

It includes -

Data sources:

The researcher can collect primary data, extra data or both. Principal data are data newly obtained for specific goal or for a specific research study.

Secondary are data that were gathered for another goal and already exist somewhere.

Research Strategies:

Primary data can be accumulated in five ways:

1) Through observation:

Fresh data can be compiled by watching the relevant actors and settings.

2) Focus group research:

Focus group research is a gathering of six to ten individuals who are invited to invest a couple of hours with an experienced moderator to go over a project.

3)Survey research:

Surveys are suitable for descriptive research. Studies are used to find out about people knowledge, values, preferences and satisfaction.

4) Behavioural data:

Customers leave traces of these purchase behaviour in store scanning data, catalog purchase and customer data source. Much can be discovered by inspecting these data.

5) Experimental research:

The purpose of experimental research is to fully capture cause & affect relationship by eliminating fighting explanations of the experienced findings.

Research Devices:

Three main equipment used in collecting major data are

1. Questionnaires:

A questionnaire contain a couple of questions presented to respondents.

Questionnaire needs to be carefully developed, examined and debugged before these are implemented on large size.

2. Psychological tools:

Psychological tools involves laddering techniques & depth interviews.

3. Mechanical devices:

Mechanical devices are occasionally found in marketing research.

Galvanometer measures the eye or emotions aroused by contact with a specific advertising or picture.

Questions are of two types:

1) Sealed end questions

2) Start end questions

Closed end question include:


Multiple choice

Likert scale

Semantic differential

Important scale

Open end questions include:

Completely unstructured

Phrase association

Sentence completion



After deciding the study plan and research device, the marketing researcher must design a sampling plan. This demands three decisions:

1. Sampling device:

Who is to be surveyed? The marketplace researcher must identify the target human population which will be sampled. After the sampling unit is determined, a sampling frame must be developed so that everyone in the prospective population has an identical or known potential for being sampled.

Sampling size:

How many people to be surveyed?

Large samples give more reliable results than small examples.

3. Sampling technique:

How if the respondents be chosen?

To get yourself a representative test, a probability sample of the population should be attracted.

Sampling May Be

Probability sample

It includes:

Simple arbitrary sample

Stratefied arbitrary sample

Cluster sample

2. Non likelihood sample

It includes

Convenience sample Judgement sample

Quota sample

3. Collect the information

The data collection phase is priciest and most prone to error.

Four major problems arise in this stage:

a) Some respondents will never be at home.

b) Other respondent won't cooperate.

c) Other gives biased answers.

d) Some interviewers will be biased.

e) Analyze the information.

The next to previous part of the marketing research process is to extract conclusions from the collected data. Different types of statistical techniques are being used.

5. Present the findings

As the last, the researcher reveals the findings. The researcher should present studies that are relevant to major marketing decisions.

6. Decision making

After doing all phases decision is produced that is useful for the organization. Decisions made are examined and integrated by professionals.


The aim of the job "Recruitment and Selection in IT Industry - A Study with regards to HCL Systems Ltd" are as followed-

Recruitment is one of the most important functions of any IT industry. As IT company is manpower powered.

Recruitment cell is an enterprise unit, which add straight in the revenue and profit of the organization.

HCL technologies has always been very progressive and at par with the industry in terms of acquiring right ability from the market.

Tracking employee durability of 70000 employees, with offices in more than 26 countries and a establish objective of every year in terms of adding manpower across the world in a fashion that it works as profitable centre and not a huge burden on the organization is a huge job but is perfectly managed.

Recruitment can't be an unbiased entity in the IT industry. It has to work in complete sync with the look group and the delivery mutually for the most affordable hiring.

With the change in the global economical condition especially in USA and European countries, the recruitment insurance plan has been modified. IT companies are concentrating on hiring local individuals; this was not the practice earlier. Companies like infosys have focused on increase employing from local market by 50% in USA. The government has become stringent on VISA concern.

The Indian IT market sectors are growing global in true sense. It is centering not only on hiring talents from the neighborhood markets but also focusing on opening office buildings in English speaking countries like Philippines and Mexico. The labor costs of the expanding countries are low.

India is one of the favourite destinations of IT outsourcing for US and Europe. Salaries of IT pros in the U. S. and their counterparts in India are different five times. Analyst predicts the differential will have fell to three flip, or perhaps even while low as two fold in next four to five years. So India will not be as affordable. The clients who arrived to India earlier for cost are actually looking for value and quality. India IT establishments are prepared for the by selecting quality learning resource and also trading heavily on training curriculum. HCL has a separate section for training called T2ID

Diversity hiring is currently gaining momentum in India. Companies are actually concentrating on increasing the percentage of female employees in the business. There are strategies running in the organization to attract feminine candidates. Referral cost is also high if feminine referred applicant joins the business. Dedicated variety drives are organization by companies.

In the flourishing IT market, on-boarding of the offered prospect has always been challenging. Offer to joinee ratio sometimes go only 70%. This causes loss in income in case of lateral hiring so hiring is done against a billable position. TAG team offers signing up for extra and also attempts to buyout the notice period to convert the offer into becoming a member of.

Branding is becoming very important for IT companies for bringing in talents. Even for campus retain the students are referring the annual performance and stableness of the business before accepting offers. A recent article in Economic times said that 83% of the candidates who got offers from cognizant and Infosys chosen cognizant. This is because cognizant has performed well in previous few years. HCL Employee First is a unique management activity and it includes helped in getting talents from the marketplace.

Manpower planning is another very important aspect of recruitment. This needs to be done very carefully as it can help to devise arrange for future hiring in the business. A detailed coordination is necessary from all the stakeholders.

Recruitment through referral is one of the very most successful hiring methods. IT companies keep managing recommendation drives and special techniques for their employees to send candidates. Special system sometimes offers international vacation packages or even car. This has demonstrated very successful in rewarding wide open positions.

There should be considered a well-oiled support system for recruitment process and for facilitating easy transition of the individuals into the corporation.

In the networked market, where national restrictions have collapsed and outsourcing is the buzzword, employing the right talent assume yet greater importance. IT companies are employing healthy ratio of global labor force and have operations spanning geographies. Understanding the various culture and ensuring the fitment of the ability in the business culture is another obstacle the recruitment team face. Sanitization to all these aspect be it culture, language and geography must be achieved to the recruitment team.

The main objective of the thesis was showing by a thorough analysis of HCL recruitment process that this is a very important function of any IT company. Post 2008 recession companies are running at an extremely competitive model. Profit margins are shrinking, customer is now very challenging and among all of this, getting the right talent


IT companies are manpower driven, the procedure of recruitment starts from the manpower planning and it ends on day the prospect comes on-board and gets assimilated in the task. Manpower planning is also reliant on the project pipeline. Organization strategies for the ideal resource in order that they do not become the burden on the business. Nowadays when the united states and Europe market is not steady the hiring is done only on the job founded position or if the possibility is more then 80%. Bench strength is also placed marginal by the business. HCL with the aid of GRA portal keep monitors of all its employees around the world.

The recruitment process has been made online; this is to keep transparency along the way. Recruitment is no longer a support function. It now serves as revenue centre for the company. There are situations where the recruitment professionals are billable source of information.

HCL is no more focusing on skill based hiring, they are preferring hiring of the applicants who are multiskilled and have worked on number of skills and are willing to continue very much the same. The candidates are anticipated to most probably to visit and relocate.

The changing market situation is also making the IT companies very careful in selecting the tool. In HCL the concentrate from mass hiring is moving to competency based mostly hiring. The frame of mind is shown even in the change in the salary structure. Within the last three years there has been numerous changes in the framework. The variable aspect that was not there before in HCL was created in April 2009. You will find two types of variable which was created in the salary framework. 1) Deployment Allowance. 2) Performance Benefit. This consists of 20% of the full total salary.

Company is also concentrating on reducing the expense of the recruitment. There are various ways which is adopted by the business. Here are few ways followed by HCL:

Focus on employing through direct resources.

Aggressive focus on recruitment by doing special referral drives.

Have managed healthy offer to joinee ratio.

Last one year data is of HCL EAS section is given below:

54% of the total hiring is immediate.

37% of the hiring was through referral.

9% was through exterior agency.

On an average this past year in HCL EAS section looked after 78% of deployment, this come to of up to 90% on some occasion.



For the growing IT sector the demand for professional is increasing each year. Consequently, recruitment manager needs to explore new resources of recruiting IT manpower. The recruitment needs to align its insurance policies with the business enterprise strategy. The division must be adding more in the success of the business. The this past year annual survey says a lot about the fitness of the business. The insurance policy of the company is relocating the right course. The region of concern at this moment is selecting the learning resource which not only contribute in the existing necessity but also demonstrate competent for future years business need.

Recruitment Vs Increasing Salary

India is a preferred choice for outsourcing of IT/ITES companies. But in the recent times, the upsurge in the standard of living, high inflation and other factors has led in increase of salary of the IT professionals. The high salary and even the high cost of infrastructure has led IT companies to come up with innovative strategy and new value added services. Additionally the firms are under huge pressure to keep carefully the cost low. Due to this companies are concentrating more on campus employing. In the project also the effectiveness of campus recruit is increasing. The percentage is anytime between 20% to 40%.

On-boarding/Hand-holding of new hire

On-boarding of the new applicant is one of the main top features of the recruitment process. To entice the talent from the limited pool in the market also to bring them onboard is another challenge the IT industry faces. The recruitment team offers getting started with/welcome bonus, are prepared to buyout the notice period to help in the getting started with of the applicant. The follow-up call is manufactured each week to the offered candidates. This is to check the probable drop-out. The offer to joinee proportion is one of the main KRA of the recruitment team. For just-in-time employing the successful on-boarding is very critical. Any drop-out brings about business loss in conditions of loss of billability. A more pro-active attitude is necessary from the recruitment team to boost the percentage of offer to joinee ratio. It is also required to devise a more interactive induction program. In case there is HCL, a new recruit sees himself lost on the initial days of his signing up for. It is the responsibility of the recruitment exec to add him to necessary section and help him to help ease into the system.

Training & Development (T&D)

Training and development is attaining very important space in the IT industry. Companies are trading intensely up-to 3-4% of their total income in the training and development program. Employees are being re-trained for changing their skills. Rapid and unpredictable scientific changes and the increased focus on quality of services are persuasive software businesses to recruit flexible and skilled employees. Software experts themselves expect their employers to provide them with all working out they could need to be able to execute not only in their current tasks, but also in related ones that they may subsequently hold within the business. As seen by W Humphrey, Fellow of the Carnegie Mellon College or university, " as software pros gain competence, they do not necessarily gain determination. This is because a creative engineer or scientist that has learned how to accomplish something has little desire for doing it again. Once they have satisfied their attention, they could abruptly weary and seek an immediate change". So when the rate of technological change is high may be greater than the time required to acquire competence in a single area, pros could undergo psychological turbulence owing to the necessity to work in a new technology throughout their career. They want to gain new knowledge, which is utilized by their organization. Based on the new learning they would like to work in higher segments of software value string. Therefore, regular up-gradation of staff skills poses yet another task for HR workers.

Recruitment Process Outsourcing (RPO)

Recruitment process outsourcing or RPO is a concept which is being looked as a new method for trimming cost. HCL has completed its pilot job successfully and is going to kick off RPO model soon across India location soon. The main facet of recruitment that RPO model address is reduction of enough time of recruitment. This is viewed as the means to decrease the billing loss the firms incur because of the last second drop-out of the offered candidate.

Quality and Customer Focus

Today's corporate culture must actively support quality and customer focused. With globalization and immediate technological change, quality is very important for the Indian companies, which earn almost all of their income through exports. Hence, the recruitment and other HR functions has to act as a strategic partner, must encourage a culture of superior quality to ensure client satisfaction, the only real way of measuring quality of something or service.

To be competitive today, a business needs to be customer responsive. Responsiveness includes creativity, quick decision-making, leading an industry in cost or value, and effectively linking with suppliers and vendors to build a value string for customers. Employee behaviour correlate highly with customer frame of mind. The change to a customer concentrate redirects attention from the firm to the value chain in which it is embedded. HR practices within a firm should consequently be expanded to suppliers and customers outside the firm. HCL "Employee First" strategy quite definitely displays the same sentiments. The recruitment targets the quality. There are still areas for improvement. There needs to be written test conducted for various skill sets. This is absent in the choice process in HCL. The candidate should also be judged on the English written and communication skill.


The recruitment department of HCL is older enough to counter the growing need of the organizations need. It is an activity oriented, mechanized, and pro-active group. The changing market dynamics, recession risk in European countries and in every this the eye-sight to consider HCL towards one of the leading IT company of the world has also gave a huge responsibility on its recruitment section. You can find situations where increasingly more companies are conceding that their respected employees are departing them, a new concept of job and human source management is bound to emerge. The target of the new paradigm should not only be to get, motivate and maintain key 'knowledge staff', but also about how to reinvent jobs when the devotion of the employees is to their 'brain ware' alternatively than to the business.

With lifetime work in a single company not on the plan of most employees, jobs can be short-term. Today's high-tech employees require a constant up-gradation of skills, and want work to be interesting and amusing a trend that will require designing work systems that fulfill such objectives. As employees gain higher skills and control over their careers, they might reinvest their regain into their work.

HR practitioners must play a proactive role in software industry. As business lovers, they have to be aware of business strategies, and the opportunities and dangers facing the organization. As strategists, HR pros require to attain integration and fit for an organization's business strategy. As interventionists, they have to choose an all-embracing approach to understanding organizational issues, and their influence on people. Finally, as innovators, they must introduce new operations and procedures, which they believe will increase organizational effectiveness.

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