HR Functions And Employee Engagement Program

Attached is my summer season project report on HR Functions and Staff engagement programs used in Idea. The report includes a analysis of HR practises used at Idea and a report of Employee Engagement Program and its research by done by Gallup consultancy.

I would like to express my honest gratitude to you for your constant support and assistance in giving an in depth insight.

I would also say thanks to my job guide at Goa institute of management Teacher Christo Fernandis who helped me with his continuous advice and support for successful completion of the project.


In this report, I have taken a look at the various HR functions at IDEA which include Recruitment, PMS, Training, Job analysis, HRIS, Talent management, Leave interviews. The goal of this part of the project was to comprehend the prevalent HR practises, understanding needs and importance of various functions and recommend any changes if possible.

The second facet of the job was to understand the study done by Gallup consultancy on employee engagement over three years for Aditya Birla Group as a whole, Idea Cellular and Idea Rajasthan and also to device a more concrete system for the business, which would help supervisor judge the engagement level among employees and improve the production of the individuals.


It gives me immense pleasure and pleasure in acknowledging the very helpful and co-operative assistance long to me by various people who are all very great personalities in their individual areas and interest, in efficiently completing my summertime internship.

First of all I would like to express my sincere gratitude to my guide Mr. Viresh Meena, Sr. Manager, Idea mobile, Rajasthan, for his valuable time and assistance provided. I am pleased to him for making all the facilities open to me for the time of my summer internship.

I also give thanks to the faculty people and personnel of Goa Institute of Management for his or her constant encouragement and support.


Transmittal Report 2

Acknowledgements 3

Content 4

Introduction 6

Industry Profile 6


Mission 7

Organisational structure 8


Hr Procedures 9

KPIHYPERLINK "#__RefHeading__17602_1569172276"'HYPERLINK "#__RefHeading__17602_1569172276"s For Hr Routines 9

Objective of Hr Routines 10

Recruitment and Selection: 10

Performance Management System 13

Training and Development 15

Talent Management 16

Job Research HYPERLINK "#__RefHeading__17614_1569172276"&HYPERLINK "#__RefHeading__17614_1569172276" Analysis 17

Compensation Philosophy 18

Human Source of information Information System 19

Exit Interviews 23

The Gallup organisation and its own research 25

Employee Proposal and Gallup's Q12 26

Gallup @ IDEA 28

Manager's initiative for employee engagement 29

Questionnaire 32


Industry Profile

Telecommunication Sector Opportunities in India have become phenomenally in the past three years as has been surveyed by Indian Ministry of Marketing communications and IT in New Delhi very lately. The telecom sector is one of the leading contributors to India's flourishing economy.

According to the survey presented by firmly taking into account the statement of Indian Ministry of Marketing communications and Information Technology, the telecom opportunities in India has been growing by 20 to 40 percent annually since past 3 years. The telecom services in India have been named a world-class tool for the socio-economic development in India. India may list fourth in the telecom industry in Asia after China, Japan, and South Korea and the telecom network in India may stand in the 8th position across the globe and second among the list of emerging economies. The Indian Telecom Analysis (2008-2012) survey by RNCOS Industry Research Alternatives shows that mobile telecom segment has surpassed all the sections in the Indian telecom sector. (The mobile telecom market is forecast to grow at a chemical substance annual development rate of around 15 per cent between 2009-10 and 2013-14. ) The record also implies that the advance of services such as Internet Standard protocol tv set (IPTV) and 3G are fuelling the expansion of the Indian telecom sector. Additionally, with 3G auctions slated for Feb 13, 2010 is likely to set in place the quick adoption of 3G enabled handsets.


IDEA Cellular Small was integrated in 1995 and is also one of the leading GSM mobile services providers. Headquartered in Mumbai, it has licenses to operate in all 22 service areas in the united states, though commercial operations are currently in 13 services areas.

IDEA enjoys market command position in a lot of its functional areas. It includes GPRS on all its operating sites for all types of clients, and was the first company in India to commercially start the next generation EDGE technology in Delhi in 2003. To be a pioneer in technology deployment, it's been in the forefront through the adoption of bio fuels to power its base channels, and by employing satellite connectivity to reach inaccessible rural area

IDEA is a leader in the introduction of value-added services, and there are several firsts to its credit, including a tone of voice portal 'Say Idea', Idea Television set, voice chat, instant messenger, and so many more. Tariff plans have been customer friendly; wedding caterers to the unique needs of different customer segments. In 2007 IDEA was outlined on the National STOCK MARKET (NSE) and the Bombay STOCK MARKET (BSE).

With a eye-sight of delighting its customers while interacting with their individual communication needs anytime, anywhere, IDEA offers smooth coverage to roaming customers traveling to any part of the country, as well as to international traveling customers across over 200 countries. IDEA Cellular has partnership with over 400 providers to ensure that customers are always linked while on the move, within the country or other parts of the world.

IDEA is the winner of 'The Growing Company of the Year Award' at The Economic Times Corporate Superiority Awards 2008-09. The business has received several other nationwide and international recognitions because of its path-breaking improvements in mobile telephony products & services. It gained the GSM Connection Award for "Best Billing and CUSTOMER SUPPORT Solution" for 2 consecutive years. It had been granted "Mobile Operator of the entire year Award - India" for 2007 and 2008 at the Annual Asian Mobile News Honors


"We will delight our customers while interacting with their specific communication needs anytime anywhere"

Organisational structure

Key People

Board of Directors

Mr. Kumar Mangalam Birla (Chairman)

Smt. Rajashree Birla

Mr. Saurabh Mishra

Mr. Sanjeev Aga (Managing Director)

Mr. Arun Thiagarajan

Ms. Tarjani Vakil

Mr. Mohan Gyani

Mr. Gian Prakash Gupta

Mr. R. C. Bhargava

Mr. P. Murari

Mr. Biswajit A. Subramanian

Dr. Hansa Wijayasuriya

Management Team

Corporate Control Team

Mr. Sanjeev Aga, Controlling Director

Mr. Akshaya Moondra, Main Financial Officer

Mr. Anil K. Tandan, Chief Technology Officer

Mr. Prakash K. Paranjape, Main Information Officer

Mr. Pradeep Shrivastava, Main Marketing Officer

Mr. Navanit Narayan, Key Service Delivery Officer

Mr. Vinay K. Razdan, Main Human Learning resource Officer

Mr. Ramjet K. Mukarji, Chief Corporate Affairs Officer

Mr. Rajesh K. Srivastava, Chief Materials & Procurement Officer

Mr. Ambrish Jain, Director - Operations

Mr. Himanshu Kapania, Director - Operations


Hr Practices

The success of any business depends as much on appropriate, effective, well-communicated, HR and business routines as it depends upon meeting certain requirements of mandated laws and regulations. In fact, good planning and the introduction of effective tactics make regulatory conformity easier. HR practices helps in increasing the output and quality, and gain the competitive good thing about a workforce strategically aligned with the organization's goals and targets.

KPI's For Hr Practices

Some of the key performance indicators for RECRUITING include but aren't limited to the following.

Employees' clarity on HR policies

Employees' clearness on roles, obligations and expectations

Development of qualitative staff

Number of HR issues arising that there are no clear plans and guidelines

Competitiveness of payment structure in accordance with industry benchmark

Usefulness and precision of compensation survey

Lead time to respond to staff welfare issues

Employees' diagnosis of promotion standards and process (clearness, fairness)

Measurement of HR insurance plan violation

Average time necessary to fill vacancies

Proportion of training programs resulting in productivity improvement

Staff attrition rate

Understanding / Quality of the Organizational philosophy

Outline Internal functions and identify gaps on skills-competencies-behavioral aspects

Prepare HR proper Objectives and bring in clarity as to how the HR strategy facilitates the organizational strategy

Develop KPI's for each and every of the tactical objectives.

Track and measure performance

Human Resources Best Practices

The best practices in the management of human resources will be the ones which optimize a workforce so that it will not only get work done, but also ensure a larger level of efficiency, timeliness and quality as it accomplishes rises productivity overall.

Hence the work of the best practices recruiting firm is to make certain these benefits and pay scales meet up with the company's budget while staying attractive and competitive enough to draw in the most effective talent possible. We should know these figures put the company in a good light while also presenting themselves as participating and competitive for company's recruitment initiatives.

Objective of Hr Practices

The main goal of HR Procedures is to differentiate the organization from its competitors by effective and successful HR Routines. By following this, the organization does its complete work process. The objective of HR Routines is to increase production and quality, also to gain the competitive good thing about a workforce strategically aligned with the organization's goals and targets.

Recruitment and Selection:

Recruitment is an activity to discover the sources of manpower to meet up with the requirements of the staffing schedules and also to make use of the effective options for appealing to that manpower in sufficient numbers to facilitate effective collection of an efficient labor force. Edwin B. Flippo has identified it as " the procedure of looking for possible employees and stimulating them to apply for jobs in the business. "


To get people with multi-dimensional skills and activities that suti the present and future organizational strategies,

To infuse fresh blood vessels at all degrees of the business,

To build up an organisational culture that draws in competent people to the company,

To search for talent globally and not simply within the company,

To create entry pay that competes on quality but not on quantum,

To assume and discover people for positions that do not is accessible yet.


Finding out the necessity (selecting vs. Leave), upcoming vacancies, and kind of employees needed.

Developing appropriate techniques to draw in suitable individuals.

Stimulating as much candidates as is possible.

Factors effecting recruitment

Internal factors

Employer's brand Company's pay package

Quality of work life

Organisation culturecareer planning & growth

Company's size

Company's products, services

Role of trade unions

Cost of recruitment

Company's name & fame.

External factors

Socio-economic factors

Supply & Demand factors

Employment Rate

Labour market conditions

Political, Legal, Governmental factors



Present employees

Retired employees

Dependent of present

Employee Referrals Trade Unions


Head Hunting

Mergers & Acquisitions



Campus Recruitment

Private career consultant

Data Banks

Casual Applicants

The recruitment process begins from the requirement of different departments. Then they notify to the HR Office. HR Department takes the individuals from Data loan provider of company, Poornata etc, then does the short-listing, then will the arranging for the interview. After this the choice and negotiation process occurs. Then offer notice is been directed at the selected applicant. The staff then joins in the organization. Then your company arranges the Induction Program for the worker. Following this the recruitment process ends with this.

Hence the process can be displayed as


Requisition for Vacancy to be according to Org Chart


Data bank

Req Agency


Short Listing

Scheduling the interview

Selection & !Egotiation

Offer Letter




It is one area where in fact the interference of exterior factors is minimal. Hence the HR section can use its discretion in framing its selection policy and using various selection tools for the best final result. Recruitment of staff should be preceded by

An analysis of the job to be done (i. e. An analytical research of the duties to be performed to ascertain their essential factors) written into employment description so the selectors know what physical and mental characteristics job seekers must own, what attributes and attitudes are desirable and what characteristics are a determined disadvantage.

Performance Management System

It is a set up method of officially and objectively analyzing employees' performance regarding their objectives. It addresses the problem associated with an employee's development by providing them with organized and in-depth examination of talents and areas of improvement. It offers with input for gross annual increments, training and development.

For an organization the aim shouldn't be just to have the best people, but also to maintain them and get best out of them. Staff Performance management includes planning work and environment expectations, developing the capability to perform, continuously monitoring performance and evaluating it. Most organizations give attention to an annual evaluation process for employees and call that Performance Management. However, annual evaluations tend to be subjective and can lack specific measurements and supportive data to help the staff truly enhance their behaviour. Simply placing, a Performance Management System is essential to the success of any company because it affects your time and effort expended by employees, which, drives bottom-line business results. Furthermore, the Performance Management System helps a business identify, recruit, motivate, and sustain key employees.

An effective Performance Management System should achieve the following

Review the employment cycle of every employee,

Beginning with the recruiting process,

Employee development,

Ending with effective leave interviews.

Employee's knowledge, skills, and talents with the organization's individual capital needs and business targets.

Provide managers and employees with the various tools necessary to concentrate on short-term and long-term goals that contribute to both career and organizational success.

Support the business in developing and sustaining a culture that identifies and rewards individual contributions and team performance.

Promote a work climate that will require employees to stay flexibly focused. For example, employees can take care of current duties and product goals while keeping tempo with, and adapting to, change in the task environment.

HR Performance Management System can be carried out in three steps

Needs Analysis

Identifying Competencies

Development of effective Performance Management System.


For Administration-

Document HR decisions with regards to performance & its related issues.

Determine campaign of employees.

Determine increment in pay of employees.

Determine transfer & change in job tasks.

Determine retention or termination.

Decide on layoffs.

Decide dependence on training

Decide salary & related issues.

For Development-

Provide performance reviews to all worried.

Identify individual skills, center competencies, strength & weaknesses.

Assist employees in setting up goals.

Identify training needs.

Improve communication.

Method used -

Rating & Contribution

Management by Objectives (MBO)-

MBO is a process whereby superior & subordinate professionals of an organization jointly identify its common goals, specify each individual's major areas of responsibilities in conditions of results expected of him & use these options of manuals for operating the unit & assessing the contribution of its users. The MBO focuses attention on participative arranged goals that are tangible, verifiable & measurable. The superior & subordinates jointly determine goals to be considered during appraisal period & what level of performance is essential for subordinates to satisfactorily achieve specific goals. During performance appraisal period the superior & subordinates update & adjust goals as necessary scheduled to changes running a business environment. If not achieved identify reasons for deviation.

System of Performance Appraisal -

A) Establish Performance Standard.

B) Communicate standard & expectation to employees.

C) Measure genuine performance, by following instructions.

D) Adjust actual performance anticipated to environment affect.

E) Compare actual performance with set in place standards & find out deviations.

F) Suggest changes in job analysis & standards if possible.

G) Follow up.


Rating biases-

Halo effect

Error of central inclination.

Personal Prejudice.

Recency impact.

Mainly the performance management is done by online system includes the next basic processes

1. Total annual goal setting

2. Midyear review

3. Annual performance review

Training and Development

The needs of individual are objectively recognized & necessary interventions are prepared for identified groups, which get rolled out in a phased manner through training calendar. Working out and development program is charted out to cover the number of trainees, existing personnel etc. The programs also cover the identification of resource employees for executing development program, consistency of training and development programs and budget allocation. Training and development programs can even be designed depending after job need and analysis. Selection of trainees is also facilitated by job analysis. The company has a strong focus on manpower training according to their requirements. The internal training department is aimed at bettering the skill pieces relevant to the work profile of employees. This includes

Improving communication

Different skills

E-mail programming

Operation systems.

The design of the training program can be undertaken only when an obvious training aim has been produced. Working out objective clears what goal needs to be achieved by the end of training program i. e. What the trainees are expected to be able to do by the end of these training. Training aims assist trainers to design education as early as program.

Identification of Training Needs (Methods)

Individual Training Needs Identification

1. Performance Appraisals

2. Interviews

3. Questionnaires

4. Frame of mind Surveys

5. Training Improvement Feedback

6. Work Sampling

7. Ranking Scales

Group Level Training Needs Identification

1. Organizational Goals and Objectives

2. Workers / Skills Inventories

3. Organizational Environment Indices

4. Efficiency Indices

5. Leave Interviews

6. MBO / Work Planning Systems

7. Quality Circles

8. Customer Satisfaction Survey

9. Research of Current and Anticipated Changes

Benefits of Training Needs Identification

1. Trainers can be prepared about the broader needs in advance

2. Trainers Perception Gaps can be reduced between employees and their supervisors

3. Instructors can design course inputs closer to the specific needs of the participants

4. Diagnosis of factors behind performance deficiencies can be carried out.

Talent Management

It is a holistic and systematic process, across the group. It is built on the task done so far on people procedures, and has a Talent Recognition and Skill Development Strategy for all the 3 degrees of management i. e. Senior, Midsection & Junior Management. That is facilitated by Development Diagnosis Center followed by Individual Development Plan, permitting prepared succession and profession management.

The talent management process includes HR process for




Succession planning,

Learning and other features around self-service,



With businesses heading global and competition becoming intense, there may be mounting pressure on organizations to provide more and much better than before. Organizations therefore have to be in a position to develop and deploy people who are able to articulate the love and perspective of the business and make clubs with the vitality to execute at higher levels. Talent management is a key business process and like any business process needs inputs and creates productivity. Talent management is a professional term that gained recognition in the later 1990s. It refers to the process of growing and fostering new employees through on boarding, developing and keeping current employees and attracting very skilled workers to benefit your organization. Talent management in this framework does not make reference to the management of entertainers. Companies that are involved in expertise management (human being capital management) are proper and deliberate in that they source, attract, choose, teach, develop, promote, and move employees through the business. This term also incorporates how companies drive performance at the average person level (performance management).

Job Research & Evaluation

It is broadly categorized in two parts. Job Evaluation is a process to understand the job, identify and disaggregate the activities, competencies and accountabilities associated with the job. It identifies and clusters the duty required to perform the work. It also clarifies limitations between jobs. The result of Job Evaluation exercise is referred to as job explanation.



Process of Collecting Information

"Job Research is a process of studying and collecting information associated with operations and responsibilities of a specific job. The immediate products of this analysis are 'Job Information' and 'Job Technical specs'. "

Systematic Exploration of Activities)

"Job Research is a systematic exploration of activities within employment. It is a simple technical treatment that can be used to define tasks and obligations and accountabilities of the work. "

Identifying Job Requirements

"Job is a assortment of tasks that can be performed by a single employee to donate to the development of some product or service, provided by the business.

Each job has certain ability requirements (as well as certain rewards) associated with it. Job Examination is a process used to recognize these requirements. " Each job is a distinctive description of a job a person can hold in an organization or required to be performed for the business benefit for that corporation. When jobs are manufactured, their duties and requirements are taken into consideration. Jobs are used in the next components

Job and Position Description

Shift Planning

Personnel Cost Planning

Career and Succession Planning

Compensation Philosophy

It can be an outcome of what the Organization wish to pay for, which depends upon external and internal factors. All the procedures are aligned to reinforce the philosophy. The business views compensation not only as something that demonstrates on the pay slip or in the CTC (Cost To Company) but they are also concerned about overall employee well being though they may well not put any monetary value on items like Scholarships, Club membership, Retirement benefit, Health insurance and Car accident coverage.

The Group's approach towards various areas of compensation targets

Pay for performance (Changing Pay)

Rewards expand performance which is linked to business, team and individual results

Compensation increase

Pay for the job

Internal equity predicated on contribution to the organization

External benchmarking

Relevant industry portion and people market

Parameters beyond compensation: head count up/ level/ reporting

Individual profile and performance

To be market aware, not blindly follow market practices

Compensation structure

Tax useful but compliant

Common perk framework but varying amount

Three major terms used in the business's compensation

1. Fixed Cost: It's the fixed component of the salary that is focused on an employee and is also paid on monthly / twelve-monthly basis. This includes base salary, all perks and reimbursements and retrials such as PF, Gratuity and Superannuation.

2. Varying Pay: This is the variable element, payout of which is contingent on Business, Product/Zone and Person performance. Targets for the year will be fixed and communicated at the beginning of every performance year

3. Cost to Company: That is a amount of Fixed Cost and Adjustable Pay.

CTC is set predicated on designation, qualification and experience. Basic is just about 42% of fixed cost without housing. Incentives and allowances are set as per the designations. Changing pay based on job music group is payable at 18%, 15% and 12% of set cost without housing. Balance amount is paid as special allowance.

Human Reference Information System

POORNATA, an ERP (People gentle) execution of Human Source tactics has been introduced in ABG to elevate HR functions to top notch levels and standardize them across Systems and Businesses. This has resulted in solitary integrated HR-ERP for any management cadre employees of the group. These computerized HR Techniques will also aid in faster, efficient, well-timed and accurate data supply to Management for decision-making. Idea's People Soft Business Performance Management (EPM) allows it to accomplish world-class performance by aligning the right information and resources to tactical goals. People Soft EPM offers performance management solutions for each and every budget and every period of the management routine, helping its professionals to formulate approaches for profitable growth, align strategies with operational plans, and positively monitor day-to-day functions. Poornata helps a whole lot in the different works of the business. It helps in the next ways

It helps in entry of all the database of all the employees.

It reduces time to notice all the databases of the employees.

It reduces different faults or mistakes while preserving the databases

It assists with doing performance appraisal of the employees.

It also helps in doing the data updation of the employees.

It helps in recruitment and selection of the employees

It reduces enough time of the work

It also reduces the no of employees for maintaining the database.

It helps in maintaining the job explanation of employees.

It records the settlement details for the employee.

Once the info of an employee entered in to Poornata (ERP), the staff gets a Poornata ID, which helps the employees to learn about the different policies of Business.

They can know these regulations directly from the ERP system.

As it done only through Online, there is absolutely no hold off in getting different infomations.

It also helps these to do the reporting to the worried person.

They can also complete their problems that they face throughout their work and send to their


In this way Poornata helps not only the professionals but the employees also. Poornata (ERP) helps Idea in the next ways

Poornata helps in performing day to day roles.

Introduction - Poornata helps in creating and updating of the positions of the employees.

Each position will match specific vacancy in the business, have a specific headcount defined for this and is also also linked with the following specific attributes

Business unit



Job code


Regulatory Region

Job Function

Reporting to put (The positioning to which this specific position accounts to)

Career stages

Every time one or more of the above attributes change, the same need to be updated for the positioning, or a fresh position might need to be created equivalent to the new combo of the features. Any individual who occupies a position will inherit the above-mentioned traits of the position.

A position is thus specific and particular opening in the organization, instead of job rules, which are more common in nature. Job codes reflect the job points of the careers across the business, whereas a posture number reflects a specific job explanation in the business.

Poornata helps and gives ideas and warns an individual the important information he got to know about the Poornata system.

It provides the additional information to aid the user & provide key information.

It also instructs the faqs with respect to selecting employees.

It also shows the common error and caution messages that an individual may get at the time of hiring.

It needs the information about regarding these

Employee ID,

Position Quantity,

Job code (the job factors of the staff),

Company (The legal entity to which a worker /office is fastened. ),

The Business unit to that your worker belongs to, Location (i. e. where in fact the employee works), Section etc.

Following are the steps which will be used to keep positions and team budgets

Creating new positions

Updating the info for existing positions as so when required

1. Creating a fresh position

A position corresponds to a particular vacancy in the organization. Hence a position should be created in Poornata, only once a new vacancy has arisen in the business, and the authorization for the same has been obtained offline. Only after the offline endorsement has been obtained, if the position be created in the system, i. e. only pre-approved positions should be got into into the system.

2. Updating The information for existing positions

From time to time an individual should update the info for a preexisting position. Typical situations are when

The position features or the approved utmost headcount for the position has modified.

The position no longer exists.

Organizational Restructuring.

Direct Work with Process:

It assists with doing the immediately hiring an employee by Poornata system. The direct hiring process consists of a worker being directly put into the Poornata system this is the situation where his information doesn't exits as applicant in the Poornata system. An employee on subscribing to the group would fill the joining check list and the related varieties as per the machine insurance plan. The HR administrator would then seek the services of him in to the system by recording his relevant information with respect to his personal job compensation, requirements and dependents' information.

The employ the service of action will be utilized to capture the function of the employee's signing up for the organization. There may be either of two known reasons for hire

Joining the ABG: This will reflect the situation where an employee joins a unit of the ABG group immediately.

Joining the bought company: This may reflect the situation where a worker had joined a business, which was subsequently received by ABG.

Going forward the action of joining the obtained company will be used to enter the info of these employees from the non-management cadre getting into the management cadre who had originally joined a firm that was attained by ABG.

The pursuing information would be captured at the time of hiring the worker.

Personal information - Name, address, NIN, DOB, gender marital status, religion / caste.

Job related information related to selecting, his position a related details.

Compensation information with respect to the rest of his CTC

Recording personal actions for an employee

Introduction: Post hiring as the employee moves through the business, there would be various sorts of updation in the employee data. Broadly the procedures that an worker could move through in the course of his life circuit in the organization comprise

Probation, followed by confirmation.


Pay rate change




Parting /Retirement

Exit Interviews

An leave interview is merely a dialog between a departing employee (who's leaving the company either voluntarily or involuntarily) and a rep from the organization. The interview can follow a set up format or be conducted on an informal basis; written questionnaires can even be used in host to a face-to-face reaching. Whichever format can be used, exit interviews are usually documented.

Traditionally, exit interviews are conducted with employees leaving an organization. The purpose of the interview is to provide reviews on why employees are leaving, what they liked or didn't like about their employment and what regions of the business they feel need improvement. Exit interviews are one of the very most widely used ways of gathering employee opinions, along with staff satisfaction studies.

Benefits of Leave Interview

Exit interviews can be a win-win situation for both the firm and the leaver. The

Organization gets to retain a portion of the leaver's knowledge and make it open to others, while the leaver reaches articulate their particular contributions to the organization and to 'leave their make'.

Exit interviews give you a fleeting possibility to find out information that normally might be more difficult or impossible to acquire. The exit interview can be an important learning tool for employers. When properly conducted, the interview provides the employer with the chance to

Discuss and clarify the reason why for the termination

Clarify pay and benefits issues (e. g. , receipt of the previous paycheck, the amount of unused vacation, change or continuation of benefits, conditions of your severance deal, unemployment insurance, etc. )

Explain company guidelines relating to departing employees (e. g. , trade top secret confidentiality, restrictive covenants or non-compete agreements, the possibility of future re-employment, freelance or contract work, the provision of personal references to prospective employers, etc. )

Ensure the return of tips, security cards, and company property

Obtain information about poor or questionable management practices linked with the employee's termination

Obtain information about a supervisor's management skills

Obtain information about how exactly effectively a team operates

Obtain reviews about employees' viewpoints and attitudes about the company

Resolve or defuse any remaining disputes with the exiting employee

Protect itself against subsequent charges that the staff was pressured to resign (i. e. ,

Constructive release)

The Gallup organisation and its research

The Gallup Organization, known primarily as Gallup, offers a variety of management consulting, recruiting and statistical research services. It includes over 40 office buildings in 27 countries. World head office are in Washington, D. C. Operational head office are in Omaha, Nebraska. Its current Chairman and CEO is Jim Clifton. Gallup currently has four divisions

Gallup Poll

Gallup Consulting

Gallup University

Gallup Press.

Gallup consultancy help companies drive true organic growth, income and income increase from carrying on functions. Their research have led to learn how organizations can increase by developing highly employed customers and building powerful, employed workforces of talented employees. Their way identifies, evolves, and implement alternatives that align with company' visions and strategies.

According towards the Gallup Company only around 18% of employees are completely engaged, and therefore over 80% of your people are not accomplishing and being as profitable as they possibly could be. Put one other way, this equates to the labor force being totally employed in the work they may be doing just one single day weekly.

The constancy spent some time working to provide powerful and involved solution for

Workplace and Leadership Practices

Devise and use an effective organizational performance strategy

Provide professional performance instruction for older leaders

Measure and improve worker engagement

Recruit and employ the service of world-class performers

Teach all employees to recognize, deploy, and develop their strengths

Create an objective and easy-to-use performance analysis and development system

Develop a powerful succession management system

Design a performance-based payment system for any roles

Increase sales team effectiveness

Marketing and Customer Practices

Measure and improve customer engagement

Increase the overall impact of brand proposal programs

Improve marketing strategies through objective, research-based ideas and insights

Employee Engagement and Gallup's Q12

Business analysts at Gallup have recognized 12 questions calculating the effect of employee proposal, including such issues as retention, efficiency, profitability, customer proposal and protection. These questions, known as the Q12, strategy those proportions that leaders, managers, and employees can affect. The questions are based on hundreds of interviews and concentrate organizations conducted by Gallup, including many thousands of employees in a myriad of organisations, in any way levels, across a broad sectors and countries. Using their research, Gallup identified 12 employee targets from many potential factors that, when satisfied, form the foundation of strong feelings of engagement. When completing the survey employees are asked to rate their response to each question on the scale of just one 1 to 5.

Gallup believes there is a strong correlation between high study results and employees' performance. This, in turn, is linked to business benefits. So, by dealing with the issues that increase worker engagement employers are able to generate higher profits. Gallup's method differs from other relationship studies by creating a strategy that bridges the 'delicate' values pertaining to morale and staff engagement (such as reputation and want to add) with 'hard' effects that are more easily measured.

Gall Up Research

The Gallup study Q12 is dependant on positive Mindset and feelings.

Having a best good friend at work or receiving identification every week enables you to feel looked after and pleased respectively. If you wish to keep recreating those positive feelings, then you keep returning to work.

Borden - and Build theory is approximately evolutionary need for positive emotions that are better observed in the long term. Their effects build up and compound overtime and the adaptive benefits are evident from later, when people face new challenges

The Gallup research has contributed an additional 'P' to the 4 P's of marketing i. e. product, price, and advertising place and now visitors to the mix

The Gallup identifies a great work environment as one where employees were content with their jobs which helps produce positive business effects.

Categories of Employee Engagement

According to the Gallup there is there are different types of people-

Engaged- Builders

They want to meet and go beyond desired expectations

Keen to learn about the company and their place in it

Perform at constantly high levels using their strengths at work every day

Work with love, drive invention and move their company forward

Not Engaged

Concentrate on duties as opposed to the goals and outcomes

Tend to feel their contributions are being forgotten, and their potential is not being tapped

They often feel this way because they don't have productive associations with their professionals or with the coworkers.

Actively Disengaged

Cave dwellers. Regularly against Virtually Everything

They're not merely unhappy at the job; they're busy operating out their unhappiness

Sow seed products of negativity at every opportunity. Each day, actively disengaged staff undermine what their employed coworkers accomplish

As workers significantly rely on one another to create products and services, the issues and tensions that are fostered by actively disengaged personnel can cause great harm to an organization's working.

Gallup @ IDEA

The Gallup consultancy has been conducting the organizational health study for Aditya Birla group since 2006. It had studied the various venture and local level parameter for the group and compared it with the countrywide data.


The Dimension & Management Process as followed by Gallup

Questionnaire development

Organisational mapping


Data collection and web survey

Data Analysis

Presentation of findings

Dissemination of display results with ABG findings

Education and interventions for even more engagement

Action planning and implementation

Review and monitoring

Manager's initiative for staff engagement

Engaging new employees,

Defining the work a new worker is to undertake.

Selection of the right person for the right job.

Providing a realistic job description.

Setting up of challenging, yet attainable, performance targets.

Offering meaningful face to face training and motivating various questions or doubts

Allocation of appropriate tools and technology ideal for work.

Engaging mid-career employees,

Enhancement of sort out job enlargement, job enrichment and job rotation.

Investing in long-term, concentrated and more career-oriented training to the employees in order to provide upwards and lateral movement and, in some instances, also outside the organization.

Making company reputation important to employees.

Managing performance in a more alternative and developmental targeted manner.

Identifying and making some employees as mentors for new and underperforming employees.

Connecting high-potential employees to superstar and/or long-term employees.

Engaging underperforming employees

Understanding if performance deficit is due to knowledge or is skill-related or frame of mind or motivation founded.

Resisting the need to simply copy the employee to some other department without determining the genuine problem.

Document performance and follow a progressive-discipline construction.

Practice the adage "flames fast, work with slow".

In interesting superstar employees,

Such employees tend to make decisions faster and expect results consequently.

Link pay and performance more explicitly.

Provide other intangible rewards and identification.

Fast-track superstar employees for training, promotion and other opportunities.

Avoid permitting an otherwise well-intentioned and good company policy Stand in the way of engaging superstars.

Manage effectively the manager-employee roles and associations.

In engaging returning employees

Identify explanations why employees initially left and their motives for returning.

Assess the organization's determination and ability to support coming back employees.

Ensure that returning employees are enlightened of any changes to organizational strategy, insurance policies and types of procedures.

Handle special concerns or factors related to a returning employee.

Evaluate the long-term performance of providing options and opportunities to returning employees.

Engaging moved or marketed employees,

Use similar selection conditions for internal exchanges or deals as external hires.

Determine the opportunity of new assignments and establish clear performance expectations.

Invest greatly in training and development for recently transferred and/or advertised employees.

Identify the challenge of placing a superstar staff in a managerial role.

Provide instruction and mentoring, especially for managerial tasks.

Recognize that once a worker is moved or promoted, there's a trend for the staff to want to be transferred or marketed again.

In interesting long-term employees,

Capture and talk about knowledge of long-term employees with other.

Ensure these employees have important work that favorably impacts their id.

Emphasize broader job- and professional-development aspects of organizational affiliation.

Implement reward, recognition and development solutions that make sense.

Use long-term employees as coaches/mentors for new and mid-career employees.

In engaging momentary employees,

Recognize the role that non permanent employees play in conference organizational needs.

Identify the opportunity of work, establish appropriate boundaries and manage targets accordingly.

Provide necessary training, tools and technology for work performance.

Effectively manage responses and performance management procedures.

Treat short-term employees with common courtesy, dignity and value.


Employee's opinion of the organization

I think I help a great company.

I view my company as socially accountable.

I feel the cultural prices of my company align with my very own.

I feel valued by my company.

I am highly committed towards the company.

Workplace factors

I am offered good training and development opportunities

My thoughts are listened to

I am paid a good income for what I do

My initiatives are acknowledged by the company

I am attempting to my full potential

I am satisfied with my current job

My work is interesting and challenging

Employee opinion of the management (rating on a scale of 5)

I am content with the relationship I've with my manager (marriage)

My manager communicates obviously (communication)

My director is proficient at managing people (managing)

My director is good at problem handling (problem dealing with)

My manager facilitates my developmental goals (support)

My manager models clear goals and targets (goals n aim)

My manager snacks all employees equally (equality)

My supervisor appreciates me (gratitude)

My manager motivates and inspires me. (Motivation and ideas)

Employee Tenure (attrition rate)

On a level of 1 1 to 7, how much longer do you think you will stay with company? Use the pursuing for indicating your choice

Less than 6 a few months 1

6-12 calendar months 2

12-24 calendar months 3

24-36 months 4

36-60 months 5

60-84 calendar months 6

Always 7

Disengagement Factors

Most important reasons as to the reasons you'll not continue to be with company beyond 24 months

There are no a better job prospects

I am not accepted or rewarded for my efforts

I am bored with my job

I can get better pay elsewhere

Lack of communication/cooperation with management

The culture is not very supportive or friendly

The job has poor work/life balance

I face unreasonable pressure and demands

My supervisor and I have poor relationship

Personal Reasons

Lack of job security

Poor corporate sociable responsibility

I do not get along well with my co-workers

Staff retention factors

Most important reason that why you will want to stay with the company.

A sense of goal and meaning in my job

A good romantic relationship with my co-workers

A good romance with my manager

New and interesting challenges

Great work/life balance

Fair and affordable Pay and Staff Benefits

Long Term job security

Development opportunities

A culture of fairness/equality among co-workers.

Open communication with Management

Reward and Recognition

A set career path/promotional opportunities

Feeling more valued by the organization

Better communal responsibility.

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