Keywords: intercultural communication essay, article on intercultural communication
It is useful to explain the meaning of communication before detailing the topic of intercultural communication. Communication is defined as a dynamic process of showing of ideas, ideas and thoughts with other people through the use of symbols for building and keeping effective connections. Communication is the guts point of all human existence and is widely regarded as a normal human sensation (Sethi, 2010). The primary purpose of undertaking communication is to bring about common understanding between several people through the interchange of ideas and information. It really is by making use of communication that personal and cultural relationships are created and maintained; communication thus is a way to be a human. On the other hand, intercultural communication refers to creation of shared meaning by people belonging to different cultural worth, norms, values and perspectives (Bisen, 2009). Intercultural communication takes place when individuals' cultural membership factors for case their social norms and shared cultural perspectives have an effect on their communication process.
Intercultural communication is greatly regarded as being much more challenging than the normal communication because it occurs between two or more people with thoroughly different world views (Samovar, Porter, & McDaniel, 2009). A group of British automotive technical engineers going to US and ending up in their American counterparts for exchanging knowledge and techniques related to auto engineering is an effective example of intercultural communication (Sadri & Flammia, 2011). Intercultural communication is a common event in every day business dealings where people belonging to different cultural communities interact with the other for carrying out business ventures for example a German importer carrying out business negotiations with an Indian importer. High quality intercultural communication results when communicators know about the behavioral tendencies of other folks mixed up in communication process.
It is because of the variations in social norms that lead to dissimilarities in communication styles of people belonging to different countries. These distinctions may sometimes lead to dilemma and hostility (Asante & Miike, 2008). Including the American and Chinese language negotiators have dissimilar communication styles; Us citizens belong to the low context ethnicities where people come straight to the idea while discussing whereas Chinese belong to the high context culture where people have a tendency to be less direct whilst engaged in the communication process (Steinberg S. , 2007). These dissimilarities in cultures will be the result why many American-Chinese business marketing communications are marred by doubt, in order to avoid unwanted aggression during negotiations it is thus important to for both North american and Chinese language negotiators need to understand each other's ethnicities to be able to effectively encode and decode communications.
Importance and range of intercultural communication
Policy producers and scholars unanimously opine that improved intercultural communication and augmented intercultural harmony has become all the more significant with the immediate globalization and the increasing blending of different civilizations, behavioral norms and business practices. The free movements of goods, capital, services, ideas and information across nationwide restrictions means that today a large number of individuals from non-English speaking countries are part of the American labor force which signifies the value of intercultural communication (Daft, 2009).
Intercultural communication is important for a multitude of reasons; a few of the most crucial reasons are underlined as below:
The role of intercultural communication in global economics if given proper attention can be the single most potent pressure producing positive financial outcomes. In the global economic point of view Americans daily perform trade and business ventures with nations as diverse as India, Germany and China all having different cultural identities than their own (Toomey, 1999). Such business deals can only just be carried out successfully if so when the Us citizens and their trading associates vice versa know about the cultural prospects of these trading partners in order to help communication with them.
The need for intercultural communication multiplies in enormity when it is seen form the new age employee context; with work related tasks slowly stretching onto the international terrains, the modern employee must possess high quality communication skills plus they must learn to appreciate the multicultural distinctions due to having an extremely diverse labor force in the business (Cleary, 2004).
The importance of intercultural communication shouldn't be underestimated for multinational organizations such as DaimlerChrysler for example, where people from an extremely diverse and multicultural labor force are used (Pinto, 2000). These MNCs need to look beyond their established work grounds and focus on their international market segments through appreciation of cross social differences and also to understand that different patterns of cognition can be found.
2. Consider yourself since it manager of a company and explain the various parameters which you will adopt in order to maintain a proper move of communication in your company.
Responsibilities as an IT manager for maintaining proper flow of communication in the organization
Organizations of today face serious communication problem credited to increasing speed of globalization (Cascio, 2006). A multi-national corporation faces the challenge of managing a diverse work-force who lives in different time zones and speak different dialects (Cascio, 2006). While it may be morning in one office of your multinational corporation, the personnel in other part of the world may be packing their hand bags to go home. Thus, it is important for the IT administrator of an multinational organization to ensure that communication across different organizational office buildings throughout the world is supervised effectively and efficiently without any problems (Guffey & Loewy, 2010). Along with posing some obstacles the rapid rate of technical globalization has also benefited organizations in several ways. In today's work place the employees are connected to their co-workers surviving in another country through personal computers and electronic networks (David, 2009). Exclusive meetings are now an everyday actuality. A CEO residing in the U. S. can all together address thousands of his employees working in various parts of the earth through videoconferencing (David, 2009).
Information technology is changing just how communication is done across the organizations. Today the highly globalized aspect of day-to-day organizational working requires IT managers to build up systems that allow their respective organizations to constantly talk to their customers, take requests from them, buy components from suppliers, give purchases to manufacturers and deliver the ultimate end product to the customers (David, 2009). Which means that any company in the same industry which lags behind in producing such innovative communication alternatives will finally cede out of the industry in a matter of days and nights (Hartley & Bruckmann, 2002). Thus an organization of today has to keep tempo with rapid technical advances to be able to protect itself from being taken over by the fast appearing technologically superior organizations; this is where the role of the IT supervisor of a business emerges to build up and keep maintaining technologically superior communication sites within the organization (Hargie & Tourish, 2012). Good examples rising from organizations across a diverse selection of industries provide substantive evidence assisting the role from it managers over the organizations.
Steps for preserving proper movement of communication
The IT manager of a business can take several steps for keeping proper circulation of communication within an organization.
The first rung on the ladder IT manager may take is the benefits of a networked communication system through which different computers in the business are linked by having a networked computer system. This networked system allows associates to communicate with each other and get access to important organizational information as and when required.
Another step the IT manager of an organization can take to boost communication within the business is to formulate an effective data collection policy. Effective data collection within an organization is not possible without producing a data source system which is the collection of related data stored in a central location. Any employee needing information can gain access to the databases for interior organizational information such as deal records, sales records, personnel records as well as exterior information such as the information regarding competition, market conditions and industry movements (Palvia, Palvia, & Zigli, 1992). The databases also helps professionals from different departments to obtain important info that relates to each day organizational working but unrelated with their particular department for example the marketing director can gain access to the database for some insights into the financial side of the business.
The IT managers can also setup facilities for transfer of written text messages on linked computers through the advantages of an intra-organizational e-mail system. E-mail is an inexpensive medium of communication between organizational members through which they can reveal important info and make questions related to day to day organizational working.
IT managers can also introduce Electronic digital data interchanges (EDI) for exchanging standard business transaction documents such as invoices, purchase purchases all through the use of networked computer systems. EDI is a very cheap and time saving approach to communication (Lussier, 2011). Organizations can also use EDI with vendors, suppliers and customers for daily communication by transmitting of information stored using one organization's computer system to the vendor's, supplier's or customer's computer system by having a telecommunications network.
IT managers also needs to introduce technologies for making teleconferencing and videoconferencing an everyday part of the daily organization working. Teleconferencing allows a group of individuals to simultaneously enter contact with the other person using a mobile phone or group communications software. Videoconferencing identifies the use of software and hardware systems so the participants of a gathering located at different physical locations can talk to one another over video screens (Berger, Roloff, & Ewoldsen, 2009). Teleconferencing and videoconferencing solutions can even be used by different organizational work categories working at different locations to collaborate and share important information.
The IT professionals of organizations can also bring in Web conferencing techniques for bettering communication within the organization. Web conferencing refers to keeping live organizational appointment on the internet (Bidgoli, 2011).
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