Report on the Strategic Methods of Vodafone

This record aims to go over the strategic procedures of Vodafone. Quite simply, this study will demonstrate the knowledge of how the competitive environment and inside capabilities of Vodafone have merged to effect their IS strategies and development. This paper is also with the capacity of demonstrating how the use of technology has related at least in part to the development of competitive advantage. Moreover, this paper will also provide a clear concentrate on specific proper IT/IS issues e. g. competition, changes in customer personal preferences, increased use of technology in processes to increase competitiveness, technologies, risk of new entrants to market, outsourcing of activities to improve cost efficiencies, etc. Apparently, this will also provide significant discussion regarding the external IT/IS environment impacts on the internal workings of Vodafone.

1. 2 Introduction

IS execution to Vodafone is very vital since the majority of their products are likely about technology and communication. However, before we start on analysis, let us consider the types of evaluation method that people can possibly utilization in Vodafone. Accordingly, something is known as a set of elements that happen to be connected or interrelated with one another. In analysing the factor of a system, such as Information System, the methods of enquiry are widely-used. Basically, modes of Enquiry is divided into three categories, the easy (inductive-consensual and analytic deductive), complex (dialectic and multiple realities) and ground breaking (unbounded systems considering). These methods allow us to break a certain system down into smaller sub-system and concentrate on how each of these sub-systems became an important factor for achieving the purpose of the system. Bottom on a real world scenario each methods of enquiry system will be analysed in terms of their strengths and weaknesses. As stated, settings of enquiry includes inductive consensual, analytic deductive, dialectic, multiple realities and unbounded systems considering.

1. 3 A critique of different methods of enquiry

1. 3. 1 Inductive-Consensual

Inductive-Consensual mode of enquiry is an approach that enables us with an outcome based on a limited group of observations ( 1995). With these designed observations, only one conclusion must be looked at. In this technique, there are three sorts of analysis that may be used: analogous, historical or multiple separately sourced. Herein, your choice manufacturer must first formulate a challenge, after which, a couple of observations or plausible solutions can be provided.

1. 3. 2 Analytic-Deductive

Analytic-Deductive is one a method of enquiry which views the earth as solution. This enquiry often highlights logical consistency. This method believed that everything leads and then one answer, i. e. the truth. The main attribute of this method is its capacity to break down the problems into different part through reductionism, which is helpful in determining a plausible solution. This enquiry endeavors to analyse the problem platform on the categorise part, to be able to get some insightful details and solution parts by parts.

1. 3. 3 Multiple Realities

Multiple Realities is another function of enquiry used in decision-making process ( 2000). This function of enquiry is somewhat much like inductive consensual and analytic-deductive inquiry system. However, in this method of enquiry, the information or data used are more technical and needs more tactical ways to arrived at a certain solution. In addition, the multiple realties way will not only adhere to the perseverance of a particular solution or outcome. This is because, multiple realities, targets representing problems in a broader and wider perspectives. In this manner, the management or your choice maker, will become more involved to the decision-making process and could have more factors to choose from.

1. 3. 4 Dialectic

As mentioned previously, another method of enquiry used in decision-making process is the dialectic approach. This enquiry system is employed not for setting data, observations or issues but is utilized to give emphasis on the distinctions traditional and typical assumptions. In addition, this system may also provide different point of view for a standard data which may be useful for creating a smooth and progressive decision making process. For instance, in terms of utilising the web in banking establishments, by using dialectic strategy, the decision-maker may use some turmoil factors in order to have a new truth for the issue. By determining two contradicting, polarised standpoints and about internet bank ( 2002) the management can efficiently select the best options. In addition, this can help the management to foresee plausible final result or impact brought on by the use of these details system to business.

1. 4 Conclusions

As seen in the previous discourse, there are settings of enquiry that we can use in order to evaluate the existing position of Vodafone in factor to IS execution. Inside the fast-paced world of business, managers and business people as well often lose vision of the ultimate objectives because they're preoccupied with an increase of immediate concerns of the business venture. It has, in a single way or the other, fatally caused their inability to assume future scenarios, proving detrimental to the organization. Therefore, the sacred duty of these in authority to think of strategies that the business enterprise will take on remains essential to the organisation's achievement of their recently set targets. Formulating acoustics business strategies may not be really the only key to success, but without it, there's a higher chance that the business enterprise will are unsuccessful. Strategy can be used by businesses to describe a number of planning activities with a generally decided upon purpose of directing the company to an effective plan of action over an extended time frame.

However, before one proceeds to the busyness of the genuine strategy formulation and later combining it in the overall tactical plan, there is an preliminary need to clarify both basic concepts involved in the process, namely strategy and proper planning. With this respect, strategic practices essential to Vodafone should be carefully analysed.

External Environment

2. 1 Introduction

Vodafone is one of the top companies if mobile phones and communications technology has been reviewed ( 2008'). The company offers top products and services with regards to the said category thus, it is very vital for them to evaluate the external environment and stance of the company ( 2008'). The exterior environment of Vodafone takes on an important role in their IT strategic decision-making. Exterior environment has impact on the IT strategies of Vodafone being that they are parts of the system called macro-environment. Unlike the microenvironment (interior environment), macro-environment includes factors that are uncontrollable by the business like the political styles, demographics, economics or business conditions, social and technological developments. Since Vodafone steps in a macro-environment, its proper planning must involve the use of quality sources of mention of determine the interconnectedness and impact of the factors talked about in the IT strategies of the company.

2. 2 Exterior Factors

2. 2. 1 Political Factors

With respect to the politics factors of Vodafone, observers will see a continuing development in the ruinous steps that have obligated the industry into a socio-politico-economic nook ( 2008'). Whether this relates to flat demand or even to the industry's creation of the ever-wider range of vehicles that lots of buyers seem to caution little about, there's a problem. The industry is also linked directly to the insurance policies of governments, the earnings of communication business ( 2008'). Little think about then that so many rising countries are eager to develop a communication sector or that there is such a political pressure to safeguard it in the developed countries ( 2008'). The world's communication industry happens to be dominated by little more than a couple of firms, each wielding colossal financial, emotional and political electric power. The industry's method of dealing with politics institutions hasn't always been brilliant. It is commonly good on technical issues, though it hasn't always fully provided the longer-term options, in order to make the options and their implications clear ( 2008').

2. 2. 2 Economic Factors

For much of the developed world, and more and more fro the developing world, the communication industry is a pillar industry, a flag of economical progress. Without the communication industry, it is impossible to build up an efficient phone business, a network industry or a computer business - other central foundations of economical improvement. The communication industry in which Vodafone is attached has been a core industry, a unique economic phenomenon, which has dominated the twentieth century. However, the industry now suffers from a series of structural schisms and has become riddled with contradictions and economical discontinuities. For the administrative centre markets and the funding sector, they have lost a whole lot of its significance, as a result of ever before declining revenue and stagnant sales.

The proliferation of products means that it is becoming hopelessly wasteful of economical resources ( 2008'). While each one of these and more sound like a very gloomy analysis of such a huge economic trend, the industry is not in the end despondent. An alternative future can be done for the industry, a highly desirable one.

2. 2. 3 Friendly Factors

The world's telecommunication industry let say Vodafone, affects the society as a whole. It employs hundreds of thousands of people straight, tens of thousands indirectly ( 2008'). Its products have transformed society, providing undreamed-of degrees of mobility, changing the ways people live and work ( 2008'). The cultural value of the additional mobility that industry brings consists of the worthiness of the folks having the ability to commute over a bit longer ranges easily, among many others. For most of its lifetime the communication and technology industry is a model of public self-discipline and control which is not merely that the communication and technology sector offers a 'pillar' of another thing. You will find, on the other hand, particular sociable issues to handle in many producing countries, often those that are the result of an undertone of religious faith. The telecommunication industry gets the role to learn in helping develop the range of motion of such countries and it could be achieved at a satisfactory social cost of the united states is ready to learn the necessary lessons from those people who have travelled this course before it, and to make the required investments.

2. 2. 4 Technological Factors

The Vodafone works on a level so wonderful and has an influence so vast that it is often difficult to see ( 2008'). The level and diversity of technologies which it must deploy are increasing, which imposes both new investment burdens and new uncertainties and hazards ( 2008'). About a million cell phones and other communication technology are designed surrounding the world each week - they are often the most sophisticated products with their kind to be mass-produced in such amounts. The company uses making technology this is the cutting edge of science. But still, the potential for growing coordination skills, intellectual functions and mental sensitivities through electronic technologies remain definately not fully exploited.

2. 2. 5 Global

With respect to the global performance of the business, Vodafone is quite expressive when compared with other communication and technology businesses. Apart from the cell phones and communication systems themselves, the business is intricately linked with the production of a variety of components and the removal of precious fresh materials. The result to the communication companies like Vodafone are that they had a need to create R&D centres to use good thing about research infrastructure and real human capital, in order to develop communication products locally to fulfill certain requirements of the global environmental and security regulations more effectively ( 2008').

2. 3 SWOT Analysis

In this specific report, situations analysis of the business will be conducted through the use of different marketing tools. Herein, Vodafone will be analysed through the use of SWOT (Advantages, Weaknesses, Opportunities, and Threats) Analysis. The purpose of this internal evaluation is to see what the organisation has to use as it starts to position itself to deal with the opportunities and threats recognized through the examination of the exterior environments. Specifically, it helps identify what existing talents and weaknesses might impact the organisation's value creation features.

2. 3. 1 Strengths

As mentioned recently, Vodafone has been known as one of the top companies that produces mobile and telecommunication systems. This recognition can be attributed to the advantages of the company. One of its durability is its capability to anticipate the demands of the clients and its capacity to provide high-quality and ground breaking products which in exchange make their customers become loyal of availing all their products. The company has had the opportunity to implement a strategy that will suit the needs of the company to provide quality services also to continually make the business enterprise become a hard rival among its rival. Furthermore, of the Vodafone's power is its strong environmental dedication. The company imposed an environmental management system which include community assessment, proactive planning, conformity, lasting development and auditing for continuous development.

The company also uses the concept of knowledge management. Knowledge management (KM) is a self-control best described as a continuing process that focuses on the creation of business performance improvements--centred on people and not just to technology. While technology increases the feasibility of moving knowledge between people, knowledge management includes creating and posting knowledge as an organisational property to drive the business enterprise (2000, 2000). The use of it has made the business become even more successful in providing the latest services for their customers.

Furthermore, the extended focus on handling costs and increasing efficiency can be noted as one of Vodafone's strengths to keep up is annual profit growth.

2. 3. 2 Weaknesses

Although the business encompasses much durability to continuously dominate the telecommunication and mobile companies on earth comparable to Siemens, Nokia, Sony Ericsson and Samsung, the company also offers its weakness. Among the weaknesses of the company is the inability of the management of the company to predict price increases which affects their operations. Furthermore, the business is also lacking the capacity to manage carefully their business because of the large entities of the business. Another weakness is within terms of having strategic decision to solve different environmental and corporate, and legal issues. The business is confronted with different unsolved issues because of lack of tactical decision making. This weaknesses, if not given attention may lead failure for the company to accomplish its goal of providing quality products and services among its clients.

2. 3. 3 Opportunities

With the organized information system of the company and the talents which it has, the company has bigger opportunities to still dominate the globe in terms of providing mobile and telecommunication clients or have even an opportunity to be the number one telecommunication company worldwide. Along with the continuous advancement of the company and the support it shows to different environmental issues, the business can gain loyalty using their customers to make them more competitive available on the market.

The ongoing initiatives of the company in diversification of its revenue resources also open up new opportunities to help make the business become stronger to outgrow all its rival companies. Such opportunities will include e-business development, leveraging the company's investment in the TOP NOTCH customer Satisfaction systems, and other business opportunities in both non-core and core areas.

2. 3. 4 Threats

If the business will continue to have a divisionalised and decentralised company, the company may fail in terms of management capability. In addition, the section of the business may generally have internal complexity. Further, the business is also facing dangers in terns of the shortage or lack of resources, specifically environmentally friendly resources as a result of inability of the company to manage it. Overly busy technological growth may be a risk to Vodafone all together. In terms of the opponents, the company should be able to provide unique plus more technologically advanced services to be able to make it through in the stiff competition in the said industry.

2. 4 Conclusion

From the given SWOT and external evaluation, Vodafone must have the ability to use or impose a powerful IS that will assist them improve their business businesses. The management may also use the concept of Total Quality Management to ensure that business performances adhere to their goal of providing quality service to its customers. Furthermore, the company should never only focus on its advantages but must make an effort to also focus on their weaknesses and discover solution to resolve such issues and keep maintaining a competitive business operation and shows.

IS Implementation

3. 1 Introduction

In a business a lot like Vodafone where everything of information are done using gadgets, IS execution is very vital. Information is becoming one of the primary resources in information time. The successful use of information is significant in identifying the success of a certain company. Making knowing of information value and the ability to deal with information organisation-wide will have great effect on organisation improvement results. Since information can be used atlanta divorce attorneys feature of business and produced in every process, a centralised supervision function is required to structure, combine and deliver it effectively and successfully. For example, the finance office of Vodafone screens and manages the financial aspects of organisation and the legal division handles all legal affairs, the business should control this important business property.

3. 2 Risk Analysis

The management of risk data and information is key to the success of any risk management effort no matter an organisation's size or industry sector. Quite simply, risk management information systems (RMIS) are usually computerised systems that assist in merging property beliefs, claims, insurance plan, and publicity information and offer the tracking and management reporting capacities to enable the administrator to keep an eye on and control the entire cost of risk ( 2001).

Regarding to 2001, to completely measure the information system management of the company with respect to risks, it is advisable to adopt the devised decision making model. The model includes the next steps

v identify and identify the issue;

v identify the required goal or condition;

v consider obstacles to the target or condition;

v identify alternatives;

v examine alternatives;

v rank alternatives;

v pick the best alternative ;

v evaluate the actions.

The usage of the quantities in decision-making model helps us to minimise problems. Apart from the steps above, additionally it is recognised to list all the alternatives, identify future incidents that may occur, and create a pay-off table in making effective decisions.

3. 3 IS Strategy/Planning - Porter's Framework

3. 3. 1 Value Chain Analysis

Firms react to conditions in their marketplaces by modifying their competencies such as internal features and linkages with suppliers and associates and the ways in which they position themselves with regards to their competitors specifically their strategic direction (2002). The worthiness chain is useful in retailing decision-making. Understanding the linkages between activities can lead to more optimum make-or-buy decisions that can result in the cost benefits or a differentiation benefits. The purpose of these activities is to set-up value that exceeds the price of providing the product or service, thus producing a profit ( 2000). In the case of Vodafone, the whole operation of the business should be reviewed and evaluated to be able to look for the service delivery processes that strengthen as well as weaken the business. This will result to managerial options to remove the liabilities that detract the business enterprise or the need to developed and intensify some aspects of the operations.

Meanwhile, (1996) think that modern organisations handed by the guild buildings so that organisations grew much larger, skills become more and more fragmented and specialised and positions are more functionally differentiated. Stakeholders are thought as the individuals or organisations which can either gain or lose from the success or failure of something ( 2004). (2000) said balance between enhanced company techniques and renewed goals should be critically appraised in order to guarantee the success of the company. So, stakeholder research reminds management that it is important to evaluate the pursuits of the individuals or organisations who is able to influence or can be damaged by the actions of the company.

Porter (1985) in his seminal work of value string proposed it as a tool to identify and also to analyse the roots of competitive advantages and suggested that the actions of the business could be grouped into two: key and support activities. What activities an enterprise undertakes is linked to obtaining its competitive advantage, and Vodafone appeared to be best ready to implement a worldwide strategy, because of the superior competitive features of its foreign operations compared with Nokia and Sony Ericsson. Paradoxically, Vodafone's competitors showed a larger disposition to use resources from beyond the United States. Vodafone largely centered on building a strategy that would allow the company to recuperate its competitive position in its own home market, that was essential for success. An analysis of the structural and institutional factors that formed Vodafone's strategic response both to the new industry guidelines and the short-term challenges posed by other industry competitors talks about this paradox. A number of broad sustainability troubles set the context for all of the value string activities (see appendix 1). These issues apply across the value chain: (1) Inhabitants expansion; (2) Urbanisation; (3) Child mortality; (4) Maternal health; (5) Infectious diseases; (6) Biodiversity; (7) Loss of ecosystem services; (8) Poverty; (9) Education; and (10) Gender Equality. All these issues are attended to by the Vodafone in position with their work to maintain sustainable competitive benefit through preserving the good open public image that their clients expect from them.

3. 3. 2 Porter's forces

The most prominent strategic management paradigm lately is known as the strategies model. (1985) claims that the intensity of competition within an industry is neither a matter of coincidence or misfortune. Rather, competition in any business industry is rooted in its main economic framework and runs well beyond the behaviour of current opponents. The condition of competition within an industry is determined by five basic competitive forces. The following dialogue illustrates the five basic competitive causes in both companies (see Appendix 2).

The model of pure competition suggests that risk-adjusted rates of return should be secure across firms and companies. Nevertheless, a number of economical studies have asserted that different establishments can sustain mixed levels of success, through knowledge of the framework of the industry. With this, Porter's 5-Pushes Model pays to for understanding the framework of the industry, where the firm operates.


In Vodafone, this is brought on by several factors, like the presence of a more substantial number of companies that remain competitive for the same customers and resources; low switching costs for a consumer can turn in one product to another; proper stakes are high when a company is sacrificing market position; a diversity of rivals with different histories, ethnicities, and philosophies; and industry shakeout ( 2008).

Similarly, Vodafone also faces this factor since they have a lot of opponents like Nokia, Sony Ericsson, Samsung among others. To be able to gain an advantage the company has to do some competitive goes. As competition seems to be very high in the telecommunication and mobile phone industry, so does the battle for high-value, the clients in particular. Vodafone is set to gain more of these valued customers. Its strategic elements are a very effective way to contend with their rival companies.

Threat of Substitutes

Substitute products refer to products in other business ( 2008). The risk to Vodafone is the price of the materials being found in order to market products and render service to customers, such as cables, cell phone lines, and many others.

In accordance to the threat of substitutes in Vodafone, Vodafone completely control this factor to achieve business success. Vodafone, in its determination to customers available world, shows value and return on investment. The concentrate on key industries allows Vodafone to find customer needs. The price tag on replacement products is more expensive. This provides the industry a great following. In addition, the quality, features and great things about substitute products are generally lower.

Buyer Power

This identifies the impact that customers have over a producing industry (2008). In Vodafone's customers, buyer electricity is strong, such that this may provide Vodafone's rivals with a solid and productive business. In Vodafone environment, the customer electricity is the impact that customers have on the producing industry. As you may still find just a few mobile phones and telecommunication systems manufacturer that can compare to what the company has managed to achieve in this time, the bargaining ability of clients is much less great compared to the pursuing epoch, and, in conjunction with the industry being truly a key supplying group for the potential buyers, which in cases like this, are large companies and many high end individual customers, the bargaining power of buyers have notably not budged.

Supplier Power

The vitality of suppliers over Vodafone is also strong, as it also plays a part in the decline of the business of the company. Due to the increase of prices in the market, prices of raw materials also enhances, thus, give additional charges for the business. In this respect, a few of Vodafone's suppliers of components can possibly control their business operation. Vodafone is highly reliant on their distributor of computer components.

Barriers or Threat to Entry

The economies of range play a significant role in the cost of produce the product and service. Companies in this industry have competitive set costs and spend relatively large on flower and equipment. Additionally, competitors in the industry are not likely to cut their price to defend their market position. In an industry experiencing fast market growth, patents, proprietary knowledge, and brand reputation are also considered as barriers for companies stepping into the industry.

3. 4 Conclusion

Companies in the cellular phone and telecommunication systems industry considered to be diverse in their background and culture and in how they do business. Moreover, the product/service sold by the industry has low storage space costs or is not perishable. Nonetheless, the industry is experiencing fast market expansion. The products proposed by companies on the market are essentially compatible and indistinguishable. It has also been founded that the merchandise provided by the company is a item to a major part of its stakeholders. Additionally, it also implies that there are substantial amounts of large opponents that dominate the industry.

Key Issues

4. 1 Introduction

With respect to Vodafone's implementation of information system, this newspaper will analyse the Vodafone's current situation and business operation and for that reason identify and perhaps deal with its problems situations by using Checkland's Soft Systems Strategy (Couprie, D. et al. (n. d)).

4. 2 Stage 1-The Problem Unstructured Stage

During this stage, the managers and possible employees of the company identifies the problem situations that the organisation happens to be experiencing or suffering from. In Vodafone, the problem reflects with their current information system.

4. 3 Stage 2 - THE ISSUE Situation expressed

In the web site www. vodafone. com, it illustrates that presently, the Vodafone is having a difficulty situation on enough time that must be spent on circulation of products that can be purchased. Furthermore, because the company has received increasing demand because of its products, stocks have become difficult to find aside from the fact that they have become more expensive. This brings about another problem situation, that is, the expense of sales has increased, not only due to more expensive of stocks and shares but also because of the increase of rates in eBay (the online auction website where the company content its list of records on the market) and PayPal (where the company provides the customers' online repayments). The wealthy picture of these problem situation was provided below.

Figure 1. Vodafone's Circulation of Products High Picture

4. 4 Stage 3 - Main meanings of Related Systems

The related system will be the personnel employing system which is integration. It is because the problem in www. vodafone. com is the lack of time by administrators and the personnel of the Vodafone to circulation of products are sold by the company. Since administrators have other professions to attend to other than the company, there's a need to find additional staff who will perform these responsibilities and manage the corresponding responsibilities. There's a dependence on the manager to get the personnel who have the required skills and/or functions to perform the tasks and handler the duties. In order for the newly employed staff to effectively perform his jobs and/or responsibilities, there's a need for the employees to learn on the duties and tasks that he has to attain and/or perform.

The CATWOE examination for this main definition is

Table 1


: the clients, the company


: the administrator, the additional staff, the information system


: the work of additional personnel and information system to execute the distribution of products


: the employment of additional workers and information system will improve the quality of service of the company as well as the business's performance


: the manager

Environmental Constraints

: cost of additional workers, skill (s) and capabilities of the additional staff, and information system capabilities

4. 5 Stage 4 - Conceptual Models

With this fourth level, conceptual models of each of the root definitions are drawn. "A conceptual model is a real human activity model that purely conforms to the root explanation using the minimum amount set of activities" ().

Based on the Conceptual Model (Please make reference to Table 1 for the Conceptual Model) is seen that it's a continuous process. To be able to addresses the first problem of having less time to distribution of products, new staff must be employed in order to execute those jobs. The staff to be appointed should have the skill and/or capacities to do those tasks. After the desired personnel who's presumed by the manager to have got the right skills and /or features is employed, the personnel should learn relative to the duties that he has to perform and the tasks that he has to take. After which, the newly chosen employees should be evaluated located in his performance and his contribution to the performance of the business. If it is seen that the workers is enough to execute the duties, no additional personnel should be appointed. However, if it has been evaluated that there is a dependence on additional personnel, the procedure discussed above, repeats itself before responsibilities are well performed relating to the needs of the company.

4. 6 Level 5 - Comparison of Conceptual Model with the condition Situation

Based on the main definition, there's a need for the company's management to employ new personnel to perform the task of packing and posting the sold details and based on the first conceptual model, the management has proceed through a continuous procedure for selecting/deselecting personnel(s) who'll join and work for the company by using IS. Currently, Vodafone's Administrators would you the distribution of products, there is still a need to employ additional personnel and integrate IS to be able to continually meet the increasing record sales at the same time, increasing customer demands. However, before new staff can be chosen, management must have the ability to find the suitable personnel who've the skills and capabilities to execute the responsibilities and handle the responsibilities. To hire personnel with inadequate skills and/or functions will not assist in the improvement of Vodafone's performance, on the other side, the personnel can provide as a responsibility of the company. There is also a need for the management to train the newly employed personnel on the facts of the procedures of Vodafone, since a lot of the systems used in the company aren't set-up for the workers without technical skills. This however, can take up much of the manager's free time, which is in fact not so much available right now. Thus, there is an urgent need for the newly appointed personnel to have the necessary technological skills and/or functions and preferably work experience in the related field so that less training and/or guidance (better, if nothing whatsoever) will be needed. Ideally, the recently hired staff should be evaluated whether he has performed the duties well and could improve Vodafone's performance. The evaluation will allow the manager to decide on whether to wthhold the staff or on the other side, if he has performed well, yet Vodafone has little or no improvement, the analysis will suggest that additional workers might be needed. However, this will cause some budget concerns. Since additional employees, means more bills for the company.

4. 7 Stage 6 - Id of feasible, suitable changes

In this level, the possible and desirable changes are determined based on the analysis of the organisation's problem situations. There are several kinds of changes that you can do in an organisation, the most frequent three are: changes in composition, changes in process and changes in the attitude within the company. These changes are discovered in accordance with the situation situations formerly determined and described in the previous stages.

In order to resolve the first problem situation, which is the lack of time to deliver the computer products, it'll involve a change in the framework of Vodafone. The additional personnel will significantly change the company's composition not only because it will add to the number of folks who work with the company but also the department of responsibilities.

4. 8 Level 7 - Action to enhance the problem situation

Since this is the last level, the changes discovered from the previous stage are then implemented and put into action in the company. The execution of the changes may change the situation and ideally deal with the previously discovered problem situations. However, this will not assure that no new problem(s) shall happen.

"It is strongly recommended that a non permanent system be utilized to handle the task under the supervision of the analyst, followed by a changeover to the operation of the new system" ().

Based on the research of this research and the study conclusions, the analyst on the whole advises Vodafone to keep running the business enterprise and implement the three conceptual models developed from the previous stage. Apparently, additionally it is important to consider the information system (IS) since it increases the contact to consumers.

In order for the manager and for the company never to lack amount of time in the circulation of products, the management must employ the service of additional personnel to perform these duties, although the company will create another expense because of the hiring of yet another personnel, in the long run, the company will benefit from this action. Satisfied customers means customers who will continuously patronise the products of the company. Continued patronage of the clients will lead to better earnings. Thus, the business's management should see the hiring of additional personnel as an investment somewhat than an expense.


At Vodafone, the method of innovation focuses on customer requirements ( 2008'). Customers determine what is important. Vodafone innovates internally and through collaboration with others in the industry. A lot of Vodafone's inventions are shared through standards, alternatively than locking customers into proprietary alternatives ( 2008'). Customers gain overall flexibility and real value. This approach is immediate, customer-driven creativity.

From the previous discussion, the execution of information system (IS) and selecting of staff was a factor for the business to boost its revenue. The implementation of information system (IS) helped the business to gain more gains. Through execution of information system (IS) the company becomes nearer to its clients. It erases any problems that may be caused by indirect opportinity for companies and clients to connect. It also helps to make sure that your client gets what he/she has needed.

Vodafone was well monitored and well organised and that is the reason why their financial position is stable. A properly managed company ensures the company doesn't do any unneeded things and the company doesn't do whatever will be different from its goals. Good professionals bring the company to its desired position. They bring success and prestige to the company. The implementation of information system (IS) brought benefits to the business that they could have appreciated for a longer period of your energy.

One of the factors the business had a acoustics financial position was due to it providing immediate service to the consumers. If you serve the customers well profit should come to the company. The consumers should be the first priority of any company. The company through the implementation of information system (IS) gave an easier way for them and the consumers to communicate. Portion the consumers methods to know what they feel, need, monitor. Communication is essential in a marriage in order to consumers and clients.

Communication makes sure no issues or disruptions happen because when there is no communication and the business committed some fault during creation of the merchandise, the customer might ask the business to do it again thus the company can not only waste money but time as well in doing the merchandise. This situation could also affect the client since he/she might really need the product at the earliest opportunity and yet it was cut back to the company to undergo the required changes.

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