Strategic Business Planning Management And Decision Making

The term strategy has found a limited meaning arising, principally, from armed service origins. This definition has been expanded into the business framework where many creators have argued strategy in terms of quantitative and qualitative techniques. However, it continues to defy a singular, definitive definition. In order to understand strategy, we should look beyond its military antecedents and identify strategy as a life process.

Different possible definitions of strategy are

"Strategy is the course and scope of any organisation over the long term, which achieves the benefit in the changing environment through its settings of resources and competences with the purpose of fulfilling stakeholder objectives".

"Strategies are developed in order to attain the goals and aims of the company".

"Aconsistency of direction based on a definite understanding of the "game" being performed and an severe awareness of how to manoeuvre into a posture of benefit".

"Strategy is not just a notion of how to approach an enemy or set of competitors or market. It draws us into a few of the most fundamental issues about organizations as equipment for collective understanding and action".

Scope and dynamics of tactical business management and planning:

Scope and mother nature of tactical business management and planning is a wide-spread topic which is hard to list down every aspect of it. I am using JS&W model to describe some of the key aspects of tactical business management and planning

The organisation's long termdirection: no specific timescale is envisaged but one should think in conditions in excess of one year and even more probably of many years.

The scope of an organisation's activities: This includes both overall roles and purposes the organisation accepts for itself and the activities it undertakes in pursuit of them.

For commercial organisations and for many not for income organisations too, proper planning will be about gaining some type of advantages in competition.

Strategic decisions are damaged by the beliefs and expectationsof organisation's stakeholders. Stakeholders are people who have a legitimate interest in what the organisation does.

Characteristics of proper business management and planning:

Using JS&W model as an research, some of the main element characteristics of proper business management and planning are

Decisions about the tactical planning are likely to be complexsince there will tend to be lots of significant factors to take in to concern and a variety of possible results to balance against one another.

There may very well be a high degree of uncertaintysurrounding tactical planning, both about the precise aspect of current circumstances and about the likely effects of any course of action.

Strategic planning and management have intensive impact on operational decision making, that is, planning and decision at lower levels in the organisation.

Strategic planning influences the whole company and requires procedures that cross operational and functional boundaries within it. An integrated approachis therefore required.

Strategic planning and management will probably lead to changewithin the company as source of information capacity is altered allowing new programs of action. Changes with implications for organisational cultureare especially sophisticated and difficult to manage.

Key strategies of English Airways are:

Be the airline of primary choice for long haul premium customers:

So people will want to fly with us at any time they can. We will keep on to create great stuff such as the new business school seat on long haul and a restyled First cabin.

Deliver a matchless service for customers at every touch point:

By training staff, on the ground and in the sky, in world-class friendliness and customer service. Customers can check-in of their mobiles or PDAs.

Grow our survival in key global towns about the world:

To render the best global connection for our customers. Furthermore toour new long haul service from London City to New York JFK, our network depth will improve with more plane tickets to Dubai and Johannesburg and a go back to Saudi Arabia.

Build on our leading position in London:

The world's biggest aviation market. Ensuring Heathrow remains a world classhub is essential to provide us a robust London platform to serve the greatest international long haul market segments. We will obtain new slot machine games, support plans for athird runway and work with BAA to boost baggage and terminal conveniencesat Heathrow.

Meet our customers' needs and improve income through new income streams:

By coming up with profitable supplementary services that offer customers great value and re-enforce our brand. Our aspire is to develop our mileage business and additional revenues from third-party engineering, in-flight sales and a fresh online retail website. On ba. com we now have launched a variety of great value hotel and car hire options packaged with our flights.

The decisions we could taking now will establish how strongly we materialize from the downturn. The flight industry is within an interval of unprecedented change and we've developed a specific strategy for our business.

In order to be the main global premium air travel, we necessitate to check out the way we are well as everything we are doing as a business.

For that rationale, along with this five key strategies, we've launched a three-year change program - Be competitive 2012 - correlated to our sponsorship of the London 2012 Olympics. This program is being steadily rolled out across our business to regenerate our culture and will reform the way we work.

Need of strategy in global environment:

Today's environment is very much active. Organisations are in a continuous exercise of realigning themselves to the needs of the surroundings. Defined and detailed strategy plays a essential part here. Specifically for a globally operating company like BA, maybe it's a subject of success or failure. Managers should be aware that markets, materials, investors, locations, lovers, and competitors can be everywhere you go. Successful businesses will take advantage of opportunities wherever they are really and will be ready for downfalls. International strategy is the ongoing and thorough management technique made to help companies operate and be competitive effectively across national restrictions, For example, some companies form partnerships with companies in other countries, others acquire companies far away, others still develop products, services, and marketing campaigns designed to charm to customers in other countries. Some rudimentary areas of international strategies mirror domestic strategies in that companies must know what products or services to sell, where and how to market them, where and exactly how they will produce or provide them, and how they will take on other companies in the industry in accordance with company goals.

Generally, a business develops its international strategy by considering its overall strategy, which include its operations at home and overseas. We can consider four aspects of strategy: (1) scope of procedures, (2) learning resource allocation, (3) competitive edge, and (4) synergy.

Besides the actual fact that well described proper business management and planning functions bring framework, control and steadiness to the overall decision making of the company but we (the business) should also consider that the formal decision making model talked about above may distract manager's attention from controlling real process as making proper plans is not similar thing as managing the procedure. A split may also develop between your people in charge of planning and those responsible for execution. Particularly in large company like ours (BA) the planning system may be too sophisticated and comprehensive for even quite mature managers to comprehend the way it works. Over-formal planning systems and over-rigid control can hamper progressive thinking.

As the nationwide and international environment is usually in a constant move so you can say that there surely is no person best planning and management model. Now a days environmentally friendly factors & most importantly the client are in a larger ability than before that affects the overall framework, strategy, planning and management functions of the organisation.

Prescriptive and Emergent (Mintzberg) strategies:

In real life, 100% "intended or prescriptive" strategies does not get "realised". Some intended strategies fail as predicted environment maintains changing. Emergent strategies arise in response to surprising changes in the surroundings and could be much better than supposed strategies. Hence, organisations should keep some room for emergent strategies alongside the formal process i. e. Rational model.

Following diagram is a snapshot of how a mixture of prescriptive and emergent strategies get realised in the functional world

Different levels of strategy and their marriage with each other: (Hofer and Schender)

Strategic business management and planning can be developed on three different levels

Corporate level.

Tactical or business level.

Operational level.

Corporate level strategy manufacturers analyze the normal needs of business units and add impact to the complete system in addition to specific development of taking part business units. Issues with reference to the introduction of new products or growth into new marketplaces or segments are a part of this strategic level.

Corporate level strategy forms the stem of the strategic decision tree and the management has to be wholly reactive of its implications as well as the level of sensitivity of all succeeding strategies, no matter at what level. It really is of prime substance that commercial level strategy is entirely associated by and large with the eye-sight of the business enterprise and the values and prospect of stakeholders.

Business or tactical level strategies are in essence position strategies whereby businesses safe for themselves uniqueness and place in the market. The endeavour here is to augment the business enterprise value for the corporate and stakeholders by increasing the brand understanding and value professed by the clients.

The third degree of strategy is the operational level which chiefly is concerned with successfully employing the tactical decisions prepared at Corporate and business product level through maximum intake of resources and competencies of the business enterprise unit.

A methodical understanding of the three degrees of strategy makes their strong co-dependence and non-hierarchical nature clear. All strategies have to be in total harmonization with the other person since the achievement of 1 is inseparably related to the other. In order a substitute of being in a top-down order, the inter-connecting can be visualized as a triangle with the three corners indicating the three levels.

Visions, missions and targets:

The two organisations which are to be contrasted and likened are British Airways (for Earnings) and Oxfam (Not for Profit).


Vision means the category of intentions that happen to be extensive, all-intrusive and forward-thinking. The organization success is reliant on the vision set by the very best management. A vision is the image that a business must have of its goals before it models out to attain them. It details ambitions for the future, without specifying the means which will be used to accomplish those desired ends.

Vision of British Air :

The Vision focuses on employees and customers. it stresses BA's need to be the world's global airline.

Vision of Oxfam UK :

Oxfam's vision is that diverse communities of men and women residing in poverty will exercise their privileges to a great and secure standard of residing in developed world.

Mission :

A mission statement can be an organization's vision changed into written form. It makes tangible the management's view of the way and reason for the organization.

Mission of Uk Airways :

To be the undisputed leader in world travel for the next millennium.

Mission of Oxfam :

The main areas of Oxfam mission focus are poverty alleviation, action against violence, making people exercise their protection under the law, getting rid of gender inequality and protecting against and minimizing environment harm.

Objectives :

Objectives give the organization a evidently defined aim for. Planning may then be made thereafter to achieve these targets. This is helpful in motivating the employees. In addition, it allows the business enterprise to measure the progress towards to its explained aims.

Objectives of British Airways :

The main aims of English Air revolve around the following key areas

Employee satisfaction and retention

Customer Satisfaction

Being more effective as a global carrier when compared with other airlines.

Making successful use of resources.

Using methods that are green.

Making the airline more competitive in terms of fares while at the same time focusing on profitability.

Objectives of Oxfam :

The main objectives of Oxfam address the next

Creating programs for individuals to make them exercise their privileges.

Taking measures to reduce environmental destruction.

Creating awareness among women and so working towards gender equality.

Taking practical options against the utilization of assault.

Methodology for creating Eye-sight, Mission and Goals:

The methodology used would be:

Vision: Predicated on the views of the management to make a certain image of the airline in the long-term and the way the founding members/key stakeholders want to start to see the business in future.

Mission: It'll be based on the eye-sight and the technique used will be based upon the necessity for to stick out amongst the airline industry.


The Objectives will be decided comparing the performance of other airlines and the main element steps / indicators required to translate the vision in to tangible results.

Methodology for creating Perspective, Mission and Targets:

Vision: This may be decided according to the core principles which a charity like Oxfam is founded. The factors considered would be the environment in which the charity works and the folks afflicted by its activities.

Mission: This area is decided according to the aims of the main element stakeholders and different areas which Oxfam centers including poverty lowering, disaster alleviation and development assignments across the world.


The goals will be set for the brief or long-term and the performance steps for the charity considering the main regions of functions as well as the likely hurdles in attaining a particular goal.

Strategic business management and planning method:

Strategic Business Management and Planning Approach to the business :

One of the key methods used is the SWOT Research and the PEST analysis. It requires into account the likely impact of the steps taken by British Air to meet its targets taking into account the rivals as well as the global conditions existent in the world of travel and move. This will concentrate on the primary areas which can have a direct effect on the performing of the air travel including the gas prices, customer satisfaction, competitor fares etc.

Strategic Business Management and Planning Approach to the business :

The methods used for a non-profit like Oxfam would be different as they'll give attention to key achievements areas in its global alleviation and humanitarian attempts rather than success. An integral method might be the Value for Money (VFM) process. The likely areas considered of these methods might are the amount of donations received, the quantity of people served and the effectiveness of the work carried out by Oxfam.

The affect of commercial governance and restrictions:

Influence of Corporate and business Governance and Regulations:

British airways has to consider different areas of corporate governance including the performance of the board and the legislation concerning the professional pay, the tasks and responsibilities of chairman and the principle executive, regulation concerning the functioning of board committees, shareholder accountability, environmental regulation.

Influence of Corporate and business Governance and Laws:

Oxfam's corporate and business governance procedures will need into account the necessity for directors and trustees and adhering to a code of carry out(predicated on the Nolan Committee Rules of Standards in public areas Life), also looking into possible issues of hobbies. The specs of the memorandum of association and the main element charitable seeks of the charity.

Relevance of visions, missions and objectives:

Many organisations never explore their reasons for being running a business. They may be so involved in day-to-day activities they fail to see the dilemna. So what is the importance of experiencing an articulated Vision, Mission and Aims?

It starts off with establishing your core ideals. Core values are things that drive an organisation. They will be the driving force of organisation. They may be fixed and do not change as time passes.

Once the key values are founded, the next step is the Vision, a long-term goal. It can be something tiny or something that is huge.

The Mission flows from an organisation's Eye-sight. A Quest is important because it embraces the dedication of an company to personnel, customers, and the community at large. It may define the business ethos, core beliefs of the owners, service levels, quality, superiority, training and determination.

Setting goals is the stage that comes next in the process. It's important since it shows how an company delivers on the pledges created by its Mission. When there is clarity in both the Vision and Mission, it is simple to select the objectives. Objectives can be placed for each and every key area of the business plus a time-line for conclusion. Targets may be commercial, product, market, sales, financial, procedures, or staff related or any combination of the. As is seen, this is a trickle down system with higher level aspirations that circulation right down to every degree of the business and become the glue that holds everything mutually. The great things about having a perspective, mission and targets are clear and unambiguous. Every step that an organisation will take is in pursuit of its articulated end game.

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