Strategic Human Source Management At Halcrow Business Essay

Better integration between human source of information management and business strategy is one of the most crucial demands and resources of any company that are located upon contemporary proper human source management. (Truss & Gratton, 1994).

Thompson and Strickland (1987) define strategy as the course and framework business organisation blueprints to establish including a consistent way over time that reflects the business organisation's approach to achieving its goals.

Business organisations use strategy to preserve a posture of edge by capitalising on the advantages of the company therefore minimise its weaknesses. To carry out this, business company must recognise and evaluate the threats and opportunities within its external and internal conditions.

The aim of this survey is to explore Strategic People Learning resource Management at Halcrow Group Limited.

Organisation Background

Halcrow Group Limited is a well-known consultancy company providing quality services in planning, design, travelling, water, property, consulting, infrastructure development and management services to its customers throughout the world.

Formed in 1941 by (formerly Thomas Meik) by Sir William Halcrow Group & Associates. In 1998 various Halcrow Group businesses and departments became Halcrow Group Limited with 90% of Halcrow Group is owned by the Halcrow Group Trust and the rest of the 10% by its employees. Halcrow Group is working through the network of 29 UK and 32 international office buildings and much more than 5000 employees worldwide.

Halcrow Project

Halcrow Group's recent tasks include the Route Tunnel Rail Link, the International Congress Centre in Rome, Kuala Lumpur AIRPORT TERMINAL, new and restored stands for Chelsea SOCCER TEAM and so many more.

Mission Statement

Halcrow Group quest statement is to maintain and increase the quality of people's lives' including 'skills and technology; enjoying what we do; delivering within time and budget', codes of business behavior and business key points.

Halcrow Group manages with honesty, integrity and fairness and expect the same from those with whom they conduct business; including a clear description about the kind of behaviour Halcrow Group expect from its employees.

Figure 1: Halcrow Group Small Structure

Halcrow Group Group's strategy

Halcrow Group's functions were brought jointly in 2001 with four main business communities: Property, Move, Consulting and Normal water operating as a matrix structure across eight physical parts. Each of Halcrow Group's four Business Categories has a management team composed of of five people including an organization table director or managing director. Employees are assigned to a office in one of the regions, differing in size from less than ten to more than 500 employees. Commercial Support Services, comprising all the corporate and business support functions, including, Human Learning resource function with 31 employees divided between three teams, 'Personnel' (22), 'Pensions' (3) and 'Training' (6) with a Director at the executive level.

SHRM at Halcrow Group

Central to its plan in relation to its HRM strategy, in 2004 Halcrow Group launched its change programme, 'Action now', made to align employees' behaviours and behaviour to Halcrow Group's goal, values, codes of behaviour and business rules thereby improving specific, team and overall business performance and change the organisation's culture.

Halcrow Group employees have a tendency to get worried with 'details' somewhat than seeing the bigger picture. The challenge for Halcrow Group is to wthhold the reputation for technological excellence and uniformity while becoming increasingly commercially adaptable and attentive to customer needs.

Some of Halcrow Group HRM initiatives to support the change program are

The development of key competences: Employees at Halcrow Group think that a professional qualification can help them to develop the right expertise needed for development of a center competence programme.

The advantages of 360-level appraisal: Halcrow Group assumed that the benefits of 360-degree appraisal would make a substantial contribution the 'Function now' culture change initiative. In addition, Halcrow Group is also interacting with 'ignore and deflect culture' where people desired to evade responsibility for mistakes somewhat than being open enough to learn from them. Using employee appraisal, Halcrow Group management thinks that a much larger amount of openness will be developed.

Initiation of an profit share extra plan: This design was designed to create knowing of the Group's earnings performance among its employees. From Halcrow Group management's view, such program gets the potential to produce a major contribution of expanding Halcrow Group employees more commercially and to be familiar with the company's ideals. In order to achieve this, mature management packages clear goals of its revenue performance, as a powerful way of focussing the heads of employees on earnings performance.

'Ideas labs' development: As part of its management advancement programme designed to promote innovative wondering and allow commercially valuable ideas; including adding value to the business enterprise and motivating cross-fertilisation between disciplines.

Generally, the majority of the main element SHRM changes at Halcrow Group are supporting its employees to be to become more reactive and competitive on the market.

Other critical issues facing HR at Halcrow Group carries a significance of comments from customers, which is more and more exhibiting that customers are taking complex excellence for granted when coming up with decisions about which consultancy group to employ which is bad reports for the Group.

Young Graduate Retention Measure

HR at Halcrow knows the situation of retention building a scarcity of high quality consultants throughout the development and engineering sectors and competition for consultants is high. HR at Halcrow understands that there's a decline in the amount of construction-related graduates in the united kingdom, the amount of students learning relevant courses in the united kingdom dropping by 10% in the past due 1990s.

Halcrow HR response to the issue is to ensure that global training of key personnel to ensure conformity with industry expectations takes place. Furthermore, organisational structure issues including the revision of reporting relationships to ensure better transparency are acquiring attention.

The degree of staff turnover at Halcrow Group and decrease in the amount of graduates getting into the construction-related industry now a high concern for Halcrow HR. Halcrow HR now use key performance indicator for its personnel turnover. The business is also aiding its HR to obtain professional qualifications through CIPD, an important qualification that will assist mentoring, instruction and development of a more customer-focused HR team.

International Strategic HRM at Halcrow Group

Halcrow Group has been going after its plan for progress through acquisitions in countries overseas and bettering its international staffing insurance plan. This has evolved in the modern times with more overseas expertise in various countries (China and Dubai) are actually relating in many overseas tasks from Halcrow Group at a relative cost of labour weighed against the united kingdom.

The size of Halcrow Group's international business is seen from the fact that about 40% of the Group's workforces are involved abroad including new HR managers appointed in Dubai, UAE, transnational employees from Halcrow Group's Eastern Euro, Chinese and Asian operations.

Halcrow Group is able to accomplish that by which consists of codes of behaviour that stress the necessity for integrity, transparency and integrity in every Halcrow Group's business functions and state that all employees will

Treat everyone with esteem, trust and dignity

Help one another -share experiences and lessons learned

Be polite

Never undermine anyone straight or indirectly

Work together to resolve disagreements

Be professional and honest at all times

Listen to others' points of view

Honesty and openness

Through the writing of HR regulations and disseminating them in the international operations, the use of the code of patterns is gradually building good relationships between HR and the international management groups to the scope where they now see the point of taking HR really.

Evaluation of SHRM at Halcrow Group

Halcrow Group introduced the Group huge 'employee review' to measure staff satisfaction, and offer information to help the organisation improve its leadership, management and skills platform in 2000. Kaisen Consulting Ltd and independent firm is taking care of the questionnaire given every 2 yrs to employees worldwide. The seeks of the survey are to recognize advantages as well as areas that require improvement in Halcrow employees.

An around 30 questions were found in 2004 to ascertain the employees' views on ten key areas including the path of Halcrow, worker determination, employees job quality, empowerment, client focus, competence, work resources, engagement, assistance from others, opinions and recognition. The outcome was a positive and incredibly stimulating with response rates of over 67% of employees worldwide coming back their questionnaire in 2002 and 72% in 2004.

Data Result

In the result of the 2000 worker study, Halcrow Group was able to identify those areas of strategic human resource management highlighted by employees to be most in need of attention. They were



Employee involvement

Results from the surveys suggest that there were improvements in every three areas. However, data from the survey and other resources suggest that there is still more to be done to boost these and other aspects of human reference management such as staff proposal. Halcrow Group's mature managers are currently dealing with Kaisen Consulting to build up clear action projects to improve the managerial environment which employees may also be involved.

Data from Halcrow Group's employee study calculates an HR Enablement Index for the Group, the average score of responses to all or any the questions in each of the ten key areas. This index has an overall sign of the magnitude to which employees are employed with their work within the Group. By contrasting the 2004 HR Enablement Index score with the 2002; it revealed that there had been no significant change in worker engagement.

Retention rate data weren't also enhancing for the same period, Halcrow Group is working hard to discover a solution to the problem from a range of data including employee exit interviews, personnel workshops, employee proposal and further analysis of the worker study data.

Data from other research also used to judge SHRM within the Halcrow Group. These include the use of the business enterprise Superiority Model (BEM) self-assessment process (British Quality Basis, 2001) to help light up the issues brought up in employee surveys, personnel workshops focussing after issues of particular importance, and inner customer satisfaction research. In addition, they argue an employee 'feel good factor' is also important.

Secondary Data

Using the range of extra data, it can help Halcrow to understand which information to screen, evaluate also to learn from in order to boost Halcrow SHRM initiatives. For instance, Non Compliance Accounts from exterior auditing by the Uk Specifications Institute (BSI) relating to quality standards. Similarly the advantages of 360 degree feedback and customer care surveys discussed previously, have highlighted the importance of initiatives to ensure employees engage with the company and also understand the client's needs.

Halcrow Group continue steadily to use the correct process and compare itself with other companies in the sector using a variety of solutions like benchmarking for potential clients within the tendering for the new deal process. For example, the UK Highways Firm uses 'Ability Assessment Screening' to benchmark potential suppliers and evaluate their alignment to what they require.


In final result, Halcrow Group considers monitoring and analysis essential as a yardstick to find out whether SHRM initiatives within the 'Work now' programme work or ineffective. Halcrow Group also believes that its Function Now program needs continuous analysis such that it will align to the future route of Halcrow Group strategic recruiting.

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