In the author's point of view, Increasing competitiveness and hostility in the business environment has necessitated change of business methods to maintain with the energetic environment. For example, an organization needs to develop key skill (central competencies and tactical functions) needed as the basis for resource-based strategies (John Thompson & Frank Martin 2005). Strategic functions are thought as the resources and skills available to an organization that needed to survive and earn its competition. "The resource-based view of strategy: the competitive gain and superior performance of any organisation are discussed by the distinctiveness of its features" Johnson, SK. , & Whittington (2008, ch3, p94).
This paper will critically analyse how eBay's tactical capabilities might provide sustainable competitive gain. Proposing and justify a structural type that would maximise its strategic capabilities 'Making eBay work' as a case study by Jill Shepard, Segal Graduate School of Business, Simon Fraser College or university, Canada. This essay will start by explaining the concept of strategic capabilities, strategy capacities using an analytical platform, center competencies, competitive advantage, how organisation's tactical features can be analysed and measured using marketing tool called SWOT. The next section will quickly discuss what organisational structure is all about and types of organisational constructions, present eBay's structure, proposing and justifying a structural type for eBay which would maximise its strategic capabilities. Thirdly, implications and conclusions predicated on results of the chapters and case study.
The sensitivity of strategic capability is particularly necessary since it is concern with whether an organisation's strategy persists to modify the environment and the opportunities and hazards which exist. However, an organisation's features may be found the border of tactical development, in the manner of fabricating new opportunities by stretching out and exploiting the organisation's functions such a manner which competitors obtain it or in genuine difficult to copy or create a new ability. This involves organisation to be ground breaking in the way they develop and utilize their capability. This is the resource-based view of strategy. Capabilities make reference to the organization's ability to utilise its resources effectively.
The author will be discussing strategic ability taking into consideration the similarities and variations between resources and competencies. Tactical functionality could be defined as the combination of resources and competencies of a business that it requires to survive and participate in the industry.
Strategic Capabilities and Competitive Advantage
As regards resources, tangible resources are noticeable and physical assets of a business such as building and people. Intangible resources are invisible asset of an organization such as knowledge. Physical resources are the visible sources of the business comprising of machines or development components e. t. c. while money are the resources used to use the organization on a daily basis includes cash, creditor e. t. c. Human resources are the combination such as training and recruitment, skills and knowledge of an organizational sites.
Intellectual resources are intangible resources that entail patents, brands, business system, and customer databases. Resources is essential to a business because they provide the organization to produce at lower cost or create a superior service or product. Resources such as tangible and intangible of the organisation are not enough to endure and competition in a vibrant environment. It depends upon the organizational's capability to deploy their resources of its capacity and competencies in an effectively in the organizational activities and processes.
IT server websites and space
Office buildings and facilities
Sufficient customers and suppliers
All other basic managerial skills
Advanced ICT skills
Customers and suppliers who are competent
The biggest on-line digital exchange platform
The eBay brand
First mover advantage
An energetic and vocal community of users
Learning from experience
A unique form of bank account management that amounts central control versus decentralised community involvement
Leadership in terms of capability to renew the Panel and keep a sense of consistency
Electronic platform management skills
Partnering on the internet (deciding when and how to compete)
Web 2. 0 management skillsThere are various capacities (resources or competencies) that are in Threshold and Unique resources described below:
Threshold resources could be termed to be the essential resources required to meet customers' basic requirements to be able to can be found. Unique resources are resources that building up and stabilizing competitive advantages that happen to be devilishly difficult to cope imitate and acquire by competitors on the market.
Threshold competencies are activities and functions necessary to meet customers' basic requirements to be able to are present in a given market. Unique competencies are activities that building up and stabilizing competitive gain which is extremely difficult to deal, imitate and obtain by opponents in confirmed market.
Threshold Functions are features required/ need to can be found/ remain in the market. Firms having threshold capacities are less innovative, little focus on current customer requirements, and do not welcome changes. Competitive Capacities are capacities required/ had a need to get a competitive advantage". Companies having competitive functions pleasant changes, mad to obtain new solutions before competitors (These days software to facilitate sales & labor force cooperation software are new arrivals in the corporate world), coping with current customer requirements & chasing the environment of "continuous improvement" in their organizations.
Competitive Benefits - It can be defined as 'the ability of an company to out-perform its rivals' (Campbell, Stonehouse and Houston, 2000, p. 324). Way of measuring can be done in conditions of superior success, increase in market share, profits on return, etc. (Stonehouse et al. , 2000). However, it is a fundamental aim of business technique to maintain competitive gain over certain given of their time called sustained competitive gain (SCA). Johnson and Scholes (1999) suggest low-price, differentiation or moving over cost strategies to build-up competitive edge and maintain it over time.
Core competence "are the skills and talents where resources are deployed through an organisation's activities and techniques such as to achieve competitive benefits in ways that others cannot imitate or obtain" ( Johnson, Scholes & Whittington, 2008, ch. 3 p. 97).
Sources of Cost Efficiency: Managers of all organisations currently lead management of cost as source or key to Strategic functions advantage. To be able to maintain low priced, attention must be paid to these key individuals such as economics of level, resource cost, products product design, experience, Growth, device cost should down slopping and first-mover benefit.
In order to sustaining competitive edge over time as a administrator while controlling cost proficiently and frequently, other vital criteria are of immense importance particularly:
1. Value: Organisation must be able to build functions that are of value to its customers.
2. Rarity: For an organisation to preserve competitive advantage, it should possess unique features. A couple of just three important key points to consider about the amount to which unique competence may provide sustainable competitive advantage:
Transferability: Rarity to a great degree depends upon who own the competence and difficulty of moving it.
Sustainability: The length of time will the manager be able to preserve it unique competencies? Most time is temporary and competitive transfer it over time. So an organisation must be strong naturally by consider other bases of sustainability.
Core rigidity: This is another case of redundancy.
3. Inimitable: Everything involves identifying capacities that likely to remain for a reasonable time and impossible or very hard to imitate or duplicate.
So, for an organisation to attain and sustain advantage and central competencies the next factors must be considered below:
(1). They pave ways for higher-level of performance more than rivals own.
(2). They are in most cases very difficult and difficult to imitate.
There are two reasons for core competencies associated with an organisation to be imitated because they're complex.
(a. ) Internal linkages. This is consequently of linking the activities and procedures that collectively deliver value to customers.
(b. ) Exterior interconnectedness: This can best be referred to as co-specialisation.
Culture and record: It involves center competencies may be inlayed within an organisational culture.
Causal ambiguity: That is another good reason why primary competence can not be imitated by challengers. It is very difficult to discover the causes and effects underpinning organisation's benefits. You will discover two types of ambiguity namely quality ambiguity and linkage ambiguity.
Non-substitutability: adding and providing value to customers that are sophisticated and ambiguity so that it is impossible / very hard to duplicate.
To preserve competitive edge over, an company must strategically position itself so that capabilities in ways that activities and resources and competencies are deployed concerning sustain competitive advantage over it competitor's.
Diagnosing strategic capabilities: If an organization is to achieve competitive advantage by adding value to customer, the next must be realized below:
Value Chain: Describes the in and out types of activities associated with an company that both develop a product/ services. It is more directly worried about the creation and delivery of any product/ services.
Value Network: Describes the inter-organisational link and relationship had a need to create a product.
Activity Maps: It shows the way the various activities are linking alongside one another in an company.
Benchmarking: It handles assessment of both programs & strategic position of rivals.
SWOT: Summarises evaluation of Business environment (Opportunities and hazards) & Strategic capabilities (Strengths and weaknesses).
Brief Background of eBay
EBay Inc. can be an internationally acknowledged e-commerce company that handles eBay. com, an online public sale and shopping website where people and businesses purchase and sell internationally a variety of goods and services to an array of clients (Filley & Aldan, 1980 p 56). Presently, eBay is a multi-billion dollar company with physical infrastructures of functions in more than thirty countries. EBay website was founded in San JoseHYPERLINK "http://en. wikipedia. org/wiki/San_Jose, _California", California, on September 3, 1995, by French-born Iranian computer programmer Pierre Omidyar. An incredible number of collectables, interior decor, appliances, gadgets, furniture, trappings, equipment, vehicles, and other miscellaneous items are outlined, bought, or sold daily on eBay. EBay widened from its original "set-time" auction format to include "Buy It Now" standard shopping's online advertising; online event solution trading; online money exchanges and other services. Furthermore, eBay launched its Business & Industrial category in the entire year 2006 breaking into the industrial surplus business (Whitten, 1987 p 6).
Analytical framework evaluation of eBay Inc
To strategically maintain as well as promoting its success level, eBay has a highly motivated real human capital. This is through provision of a favorable working environment made up of satisfaction of physiological needs, provision of safe practices within the task, availability of career progress opportunities for personal actualization as well as self esteem. It has made eBay working power to be focused to the organizational goals and aims. This has consequently accrued substantial advantages to the organization's performance (Cameron & Whitten, 1983 p 67).
Apart from inside client satisfaction, eBay has embarked on gratifying its external customers in a number of ways. For instance, a diverse range of products as well as services can be utilized by their customer by simply a click of the button (Yukl, 2010. P 43). EBay has a series diverse selection of product. The likelihood of any customer with a given unique needs for a given product or service lacking the required need or service is significantly low. Consequently, eBay acts a central or a key point area where all customers with diverse needs as well as would like can integrate into their satisfaction. Regarding to statistical reports which were gathered in the United States of America, the satisfactory degree of customers accessing or doing their business through eBay program is significantly high. As a result, the organization has were able to get a high market share (Hedger, Nostrum & Starbuck, 1976 p 67).
The hazards associated with ecommerce trading activities have been significantly reduced by the open up communication strategies and stations which have been used by the eBay organization. For example, eBay has a proper conversant informed customer support services which provide their customer with necessary information on any information concerning the Internet trading. For instance, eBay has a safe online payment channel which may be adopted or employed by its customers. Online payment and other fiscal ventures functions have reduced dangers associated with check obligations as well as venturing with liquid cash (Meyer, 1977 p 81).
SWOT evaluation of eBay Inc
SWOT analysis includes the evaluation process of the organizations interior and exterior environmental elements which are likely to induce a big change in the procedures of the business entity. Consequently, SWOT analysis include evaluating exterior factors such as opportunities and threats which are recognized to face the business as well assessing the inner elements with mainly give attention to weaknesses as well as on the organization's advantages. EBay Inc can be an organization which has adopted scientific elements into its method of operation. Therefore, lots of talents, weaknesses, opportunities as well as threats may dominate it section of procedure (Hedger, Nostrum & Starbuck, 1976 p 89).
Evaluating on the advantages that are possessed by this corporation, eBay has developed a vast and an immense number of clients or stakeholders who essentially plays a part in it overall performance. These stakeholders include current customers, supportive client such as financiers as well as reliable employees. In addition, it has developed a solid financial backbone which includes been supportive to it overall goal accomplishment.
Also, eBay is rolling out a strong customer-organization relationship through the creation of high confidence level between the organization and its clients. That is through customer evaluation and delivery of services and bought goods in the appropriated needed time. Bearing in mind ninety nine percent of eBay trades are carried out through online program, people are usually afraid to cope with online elements especially on concerns related to their fiscal status. However, eBay has anchored a substantial variety of such customers by creating a high self confidence level (Zammuto, & Cameron, 1985 p 6).
Another eBay's dominance, it is the first-mover advantage as regards online auction site. Consequently, almost all of its customers believed dont worry about going about buying goods bodily. Therefore, this triggered most customers to come back.
Ebay has an extremely strong business design and upgrading it. In the same way it was redefined by Meg Whiteman by building strong linkages of activities in the operational aspect of the organization.
eBay also experienced a very strong technological foundation e. g. leveraging ICT.
Using Pay pal account as method of repayment made every business deal be secured and easy.
Nevertheless, eBay is faced by a number of weaknesses, it has an unhealthy organizational framework which limits it connection with it clients. Maintenance of customers usually requires an intimate contact which sometimes entails reading of facial expressions. In addition, though eBay website can be accessed in virtually all parts of the globe through the web, customers in some geographical regions cannot be served with eBay services. That is added by poor circulation channels which limit the eBay services for some specific locations only. A component from these weaknesses, the business is also faced by lots of emerging threats. For example, the barriers to entry in the web structured trading systems are relatively low a factor which has resulted in a high amount of entrants. It has posed as a hazard to the procedures of eBay Inc (Gallos, 2008. P 68).
Despite these weaknesses and risks being experienced by eBay Inc, there are a variety of opportunities that your business can effectively utilize in order to increase it profits. For example, the technological improvement which includes been witnessed in the digital world can be utilized to enhance the customer base. Furthermore, eBay has an opportunity of merging with a number of suppliers and other stakeholders to improve its overall performance. Normally, this is based on the fiscal status which eBay has obtained since it times of functions in the Internet centered services (Kast & Rosenzweig, 1972 p 78).
Capabilities which have provided eBay with a competitive advantage
This group has a strong financial qualifications which allows it to embark efficiently on new profit generating strategies. Furthermore, it offers embarked on product diversification as one technique to promote its income creating factors. EBay is a multi-billion buck company with physical infrastructures of operations in more than thirty countries. An incredible number of collectables, interior designs, appliances, consumer electronics, furniture, trappings, equipment, vehicles, and other miscellaneous items are shown, bought, or sold daily on eBay (Pierce, 2003 p 6).
Strategic capabilities of the eBay in a nutshell might include:
Business model creation and updating:- The business style of eBay is amazing and simple. They aid a service of enabling transactions between millions of users. They also have no inventory. eBay doesn't have to consider development, packaging, and shipping of the products sold. You don't have for a large amount of employees at achieve their organizational goals. The main source of charges for eBay is complex. They perform jobs as maintenance of servers and networks. This is actually the marketplace Online business model used to a lot of its potential. Earnings is produced in both business to consumer and business to business orders. The public sale and transaction income will continue to rise as the amount of users rises. Ebay has a very strong business design and updating it. As it was redefined by Meg Whiteman by building strong linkages of activities in the functional aspect of the organization.
Managing development: eBay reported record consolidated Q1-07 net income of $1. 77 billion, representing a rise rate of 27% time over year. GAAP operating income was $468 million, a rise of 45% yr over time, and represented 26. 5% of online income. Non-GAAP operating income in Q1-07 was $593 million, representing a 33. 6% operating margin and a 29% year-over-year increase.
Leveraging ICT:- ICT as both strategic and operational at the same time. So getting the server ready to go initially could have been strategic but now controlling traffic would be considered operational, whereas combining any new editions of the Internet and its operation would be considered strategic. Accommodating different broadband broadband penetrations within individual countries would presently be strategic but become less of a strategic issue over time.
Knowledge management:- Knowledge in organisational conditions does not signify data and information by themselves. It means experience both of individuals and between individuals (i. e. of communities or across an company). This writing takes place, not least, through the day to day activities and regimens in organizations. If strategic potential is conceived of in terms of competence (i. e. activities as well as resources), then your relationship of strategic capacity to organisational knowledge. So, it darned close. It becomes even nearer if strong (non- imitable) competencies are conceived of as connected and inserted competencies.
Account management:- eBay's technology allow every particulars of users both sellers and buyer to be followed since very users must first enroll to again usage of buy or sell. This create significant amounts of trust among users.
Customer engagement:- ebay managers listen to almost all their customers and always meet up with the needs as regards what they would like to sell/ buy and how they would like to take action. And more so, the management will involve their customers by appealing 10 retailers and buyers all over the country with their main office every few months to discuss the business in dept.
Service and shareholder management:- eBay has developed a vast and an immense quantity of clients or stakeholders who basically contributes to it overall performance. These stakeholders include current customers, supportive client such as financiers as well as reliable employees. Furthermore, it is rolling out a solid financial backbone which has been supportive to it overall goal success.
Rather than, be critical:- Meg might look to the issues that the business faces in advance. These might include not becoming complacent about success, how to keep customers passionate about the company and how to develop into new physical areas.
Sustainability and active capabilities
The attainment of any eBay's goals and goals is directly mirrored by the kind of leadership and environment found in that group. Different professionals and human source organizers embrace various types of command. Nevertheless, their overall aim objective is to adhere to the stipulated objective with no indicators of complacency and a succeeding attainment of the organizational goals. Being a leader in virtually any form of business requires a set of processes connected to directing and guiding employees into the attainment of stipulated goals. This effort of ensure that the business enterprise entity is heading towards its perspective comprise of effective employee determination, embracement of appropriate leading composition and strategies and timely effective communication among the internal and external users affecting the business enterprise entity (Clark, 2010). EBay has been strong to embrace technical measures which are aimed in retaining a lead in the field of it operations. For example, incorporation of new modern software, use of Internet security tools as well as producing future focused goals to appeal to its customers (Gallos, 2008 p 34).
Frequent trainings and workshops for this employees can effectively raise the competence level for employees in eBay Inc. Furthermore, online training and advice guides can highly boost the performance level for the eBay operations.
The organising process leads to the creation of organisation structure. Organisation composition can be defined as the framework where the organisation defines how tasks are divided, resources are deployed and departments are coordinated (Samson & Daft, 2009, p. 328). The structure of an organisation should be create so as to help the company accomplish its quest in an successful and effective manner. The objective of an company can be described by its quest statement. "A quest statement is designed to answer the most fundamental questions for each business: Why do we are present? What exactly are we here for? What's our purpose? As such, mission assertions form the corner-stone and the starting-point for just about any major proper planning effort" (Christopher K. Bart, 2001, p. 19). An organisation's structure can be represented visually with an company graph (Samson & Daft, 2009, p. 328).
Structure has three components: complexity, formalisation and centralisation. Complexity identifies the amount of specialisation of the organisation's employees, how labour is divided, the amount of levels and geographical dispersion. Formalisation is concerned with the amount of guidelines and steps, and centralisation refers to levels of decision making (Holtzhausen, 2002, p. 325). The characteristics of company framework include work specialisation (the amount to which organisational duties are subdivided into specific jobs; also known as division of labour), chain of demand (An unbroken line of specialist that links all individuals in the company and specifies who reviews to whom), expert (The formal and genuine right of a administrator to make decisions, issue purchases and allocate resources to attain organisationally desired effects) and responsibility (The duty to perform the task or activity a worker has been designated), span of managerial control (the amount of employees who are accountable to a supervisor), and centralization (The positioning of decision expert at an individual point, usually near top organisational levels) and decentralization (The dispersed location of decision authority, usually near lower organisational levels). These dimensions symbolize the vertical hierarchy and define how expert and responsibility are distributed. Departmentalization represents how company employees are grouped (Samson & Daft, 2009).
Types of structures
The three most common generic organizational constructions are the practical composition, the divisional structure and the matrix composition. There are also hybrid structures consisting of network composition and team composition.
The functional framework is a direct descendant of the bureaucratic composition. It is predicated on a group's function or dedicated activities in an business such as sales and marketing, fund and functions. The structure's efficiency is dependant on this section of labour. Smaller to medium-sized organizations with limited product amounts have a tendency to favour the useful framework (Martinsons & Martinsons, 1994, p. 24).
Advantages of functional structure:
Efficient use of resources
economies of scale
In-depth skill specialisation and development
Career progress within efficient departments
Top manager course and control
Excellent coordination within functions
High-quality technological problem solving
Best with one or few types of products
Disadvantages of functional structure
Poor communication across efficient departments
Slow respond to external changes, lagging innovation
Decisions concentrated at the top of hierarchy, creating delay
Responsibility for problems is difficult to pinpoint
Limited view of organisational goals by employees
Limited standard management training for employees
Less creativity (Samson & Daft, 2009) (Duncan, 1979)
This structure is used as companies become greater and commence to diversify their product line. The company is divided into separate units predicated on different products or marketplaces. The business breaks up its functions into manageable units or little companies which then operate under a mechanistic composition (Martinsons & Martinsons, 1994, p. 24).
Advantages of divisional structure:
Fast response, overall flexibility in an unpredictable environment
Fosters concern for customers' needs because product responsibility and contact tips are clear
Excellent coordination across useful departments
Easy pinpointing of responsibility for product problems
Emphasis on overall product and section goals
Development of standard management skills
Best in a big organisation with several products
Disadvantages of divisional structure
Duplication of resources across divisions
Less complex depth and specialisation in divisions
Poor coordination across divisions
Less top management control
Competition for commercial resources
Eliminates economies of scale in efficient departments.
Makes integration and standardization across products difficult (Samson & Daft, 2009) (Duncan, 1979)
The Matrix Structure
The matrix structure was the framework of the 1970s (Miller, 1986). It had been regarded as a way of bridging the advantages of the practical and divisional constructions. The matrix composition is dependant on a dual string of control. The efficient departments are being used to get economies of specialization while the project teams focus on particular products or marketplaces. Each staff in the matrix structure is in charge of one functional section and one project supervisor, hence the dual chain of command line (Martinsons & Martinsons, 1994, p. 25).
Advantages of matrix framework:
More successful use of resources than solitary hierarch
Flexibility, adaptability to changing environment
Development of both general and specialist management skills
Interdisciplinary cooperation, competence available to all divisions
Enlarged tasks for employees
Best in medium-sized organizations with multiple products
Disadvantages of matrix structure
Frustration and bafflement from dual string of command
High conflict between two sides of matrix
Many meetings, more debate than action
Human relations training needed
Power dominance by one side of the matrix.
With a team-based composition, the entire organisation comprises of horizontal teams that organize their work and work straight with customers to perform the organisation's goals (Samson & Daft, 2009, p. 344).
Advantages of team structure:
Reduced barriers among departments, increased compromise
Less response time, quicker decisions
Better morale, passion from worker involvement
Reduced administrative overhead
Higher quality products
Disadvantages of team structure
Dual loyalties and conflicts
Time and source of information spent on meetings
Unplanned decentralisation (Samson & Daft, 2009) (Harris, 1992)
Workforce overall flexibility/challenge
Reduced administrative overhead
No hands-on control
Can lose organisational part
Employee commitment weakened
Analysing eBay' current and the best organizational structure for the eBay Inc
eBay's organizational structure is a source of competitive gain as it is the basis for the business's capability to process information efficiently and effectively. The organization's process in making use of the best organizational model conducive to strategic goals has resulted in a functional composition that serves as the foundation for inner company relationships coordinating employee motivation towards corporate and business goals. This composition is wonderful for eBay because of the high-growth nature of the business facilitating strategic targets through designating key activities in useful departments. Attribute of functional constructions is flat group with respect to the hierarchical aspect of the business, which stimulates horizontal expertise and creates efficiency in coordination of responsibilities and knowledge writing. An organizational structure such as eBay's is decentralized, identified by group decision-making and individual development. Furthermore, eBay can be appropriately described as an informed, organic and natural, and learning.
EBay became a successful entity as an online based organization, where a variety of other rivals have failed terribly, with succeeding revolutionizing business orientations to organizational composition as well as designs (Mulhern, 2007 p 12). The eBay's business composition has challenged antiquated traditional development techniques through changing the focus of customer orientations. This is most overwhelmingly exemplified through the contact of the external entities on the inner model or framework of eBay's corporation with a following corporate internal positioning. All measurements of eBay's corporate and business design show a stringent obligation to retaining an organizational culture that is the bottom for the websites accomplishment. The results of such strategies is demonstrated in the distributed elements that go beyond normal corporate-customer demarcations by getting the exterior elements (Hearn, 2006. p 14).
Being an Internet based company; EBay should embrace Virtual form of organizational framework which entails an lack of limitations to limit the management of such organizations. As acknowledged by Hearn (2006. P 43), eBay should think about the virtual organization in order to improve its overall performance. Online questionnaires and interviews are conducted for certain sampled customers from whom essential information is extracted and used to strategize for future goes. In addition, issues related to management can be conducted through online structured services such as teleconferencing and other computer based services. A number of recommendations exist for this form of organizational framework. They include that the management team doesn't need to move from one location to some other in order to get for customer's information about the market. Furthermore, it will save you time and resources in comparison to other forms of organizational constructions such as departmental and matrix multidivisional structures. Nevertheless, eBay needs to integrate some geographical structure within its procedures in order to improve its efficiency in business businesses. Some customers are usually located in regions which can be regarded as relatively significantly for the business to deliver the bought products. Consequently, to build up or come up with better productive strategies, eBay needs to add a certain amount of physical constructions in given regions of the world (Clark, 2010. P21).
Justifying proposed organizational Composition for eBay
EBay should identify through use of multinational matrix set ups or other business examination tools to be able to identify sections which have the highest return with a following investment in them while divesting people that have poor returns. Through this, it will decrease wastage of resources interacting with companies with low turnover rates. This increase their competitive rates against new entrants and earlier competitors like Amazon, Yahoo e. t. c.
Bearing in mind the changing character of technology which sorts the building blocks for the eBay Inc, consistent market researches should be carried out to individuality new changes in customer's preferences and tastes (Anderson & Feltenstein, 2010 p 11).
eBay being a web 2 2. 0 company, with an impressive plan has its scientific base greater than other players in the net world. eBay website is on sound maintenance and development that delivers, enhance technical infrastructure and software support which is to cater for the needs of the customer.
The company has grown and has shown an impressive speed of growth since the Meg Whitman has joined up with the company. She has introduced many top level executives who have performed for the expansion of the business. Since the inception of the company, eBay was home to software geeks employed in growing the technological features of the business.
Being a community, eBay has always centered on catering the needs of the markets, i. e. it is rolling out software as essential to facilitate orders in the digital current market that eBay has established. So company looks for information from customers and produces the website as needed.
eBay is a customer-oriented company, so dedicated in creating a community of ebayers to flourish the business. eBay has targeted in creating a big customer basic of different clients and sellers throughout the world. In doing that, eBay has indulged in many promotional strategies by cooperating with other brands. Its organises Tone of voice of the customer group every few month in their office for 10 users that are sellers and clients around the country to train and discuss the business in depth and people to get launched to the functioning of the website. (Jill Shepherd, 2005, p 128).
Future Leads and tips for eBay Inc
Basing on the technical advancements which were witnessed within the last two decades, there are numerous opportunities which is often exploited by eBay for business continuity as well as progression. These technological breakthroughs have been integrated into the businesses of the eBay with a subsequent increase in the market share. Subsequently, the likelihood of eBay collapsing within the next five years to a decade is significantly low. That is mainly because more people are appreciating as well as implementing internet marketing, online research, online communication and other ecommerce ventures (Stross, 2009. P28).
According to analyze studies which have been conducted in america of America in the year 2004, the company recognized that this had acquired 25% of classified listings websites. Consequently, its growth is likely to acquire an exponential expansion in the returning trading years. EBay may reach its development limit in the next five to a decade.
One of the reason why contributing to this is actually the life of large rivals such as Google and Amazon. Other small companies are also approaching. This is best demonstrated by the wages that eBay is reporting. Although these earnings can be reported to be strong, they don't display any growth (Suciu, 2008. p. 1).
EBay is a multi-billion dollar company with physical infrastructures of procedures in more than thirty countries. EBay website was founded in San Jose, California, on Sept 3, 1995, by French-born Iranian computer programmer Pierre Omidyar. An incredible number of collectables, interior decor, appliances, consumer electronics, furniture, trappings, equipment, vehicles, and other miscellaneous items are detailed, bought, or sold daily on eBay. Nevertheless, to strategically maintain as well as promoting its success level, eBay has a highly motivated human being capital. This is through provision of a favorable working environment comprised of satisfaction of physiological needs, provision of safe practices within the work, availability of profession expansion opportunities for home actualization as well as self-confidence.
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