Nestle: Quality Control Management

Since it began over 130 years ago, Nestlé's success with product inventions and business acquisitions has switched it in to the greatest Food Company on earth. As the years have handed, the Nestlé family has successfully grown to add soups, espresso, cereals, freezing products, chocolates, yoghurts, nutrient drinking water and other foods. Initially in the 70s, Nestlé has sustained to broaden its product stock portfolio to add pet foods, pharmaceutical products and beauty products as well.

Nestlé would like to be known as a 'Respectable, Trustworthy, Food, Nutrition, Health and fitness Company'. All of the actions are guided by a series of business principles. Market research exhibited that customers of Nestlé have an authentic and growing interest in information about its brands. In particular, consumers want more information about what they eat and drink. They felt this information should be provided within the product plus they have the right to know it.

So, in this assignment, we will discuss about the product quality management of nestle. Quality management can be divided into three components: quality control, quality assurance and quality improvement. In nestle, quality is the main priority. Besides that, they also continuously bettering their product, known as kaizen. The important of quality management to Nestle is to win customer trust and preferences, it everybody's dedication, strive for zero defects and no waste, guarantee food safety and full conformity.

"Thinking globally - behaving local"

What is Quality Management?

Quality management consists of three main components. A couple of quality control, quality guarantee and quality improvement. Quality management is the business activities to guarantee the product is attaining the quality need. Therefore, in order to attain the quality need, the component in quality management is used to attain it.

Quality Control

Quality control is a process of review the merchandise or service to ensure that they reach a certain standard or requirement.

From these description, we can say that certain requirements will achieve by the done the business activities in the process of products production or services provided. To discover defect, the organization need to keep an eye on the standard, make way of measuring and take corrective action.

Quality control (QC) is a procedure to ensure a made product or performed service matches the requirements of the client or customer.

Quality Assurance

Quality assurance thought as a tool in quality system to satisfied quality requirements of product and service by planning and organized activities.

From the above definition of quality control, we can say that to ensure a qood quality of product and service, a set of procedures is used along the way. Besides that, this quality confidence tries to avoid and lessen the defect in process by increasing and stabilizing creation.

QA is identifies a couple of procedures designed to ensure that service or product under development before work is performed to achieves given requirements.

Steps of Quality Assurance

ØPlan: Establish goals and processes necessary to deliver the desired results.

ØDo: Implement the procedure developed.

ØCheck: Keep an eye on and measure the applied process by tests the results up against the predetermined objectives

ØTake action: Apply actions essential for improvement if the results require changes.

Quality Improvement

Quality improvement is a continuing increasing of quality in manufacturing goods or services. There are many models used and there is some frequently mentioned which is
  • FADE
  • PDSA
  • Six Sigma (DMAIC)
  • CQI: Continuous Quality Improvement
  • TQM: Total Quality Management
  • FADE
There are 4 wide-ranging steps to the FADE QI model

FOCUS: Define and validate the process to be improved

ANALYZE: Get and analyze data to establish baselines, identify main triggers and point toward possible solutions

DEVELOP: Based on the data, develop action programs for improvement, including implementation, communication, and calculating/monitoring

EXECUTE: Put into action the action designs, on the pilot basis as mentioned, and

EVALUATE: Install an ongoing measuring/monitoring (process control) system to have success.


Another frequently used QI model is the PDSA cycle

PLAN: Plan a big change or test of how something works.

DO: Perform the program.

STUDY: Go through the results. What does you find out?

ACT: Determine what activities should be taken to improve.

Repeat as needed before desired goal is achieved

Six Sigma

Another model for improvement is Six Sigma. Six sigma is a statistical method based on the quality control process to enhance the product process and service.

Six sigma refers to the statistical analysis showed that the rate of 3. 4 mistakes per million products.

To complete the procedure of improvement, there are two model found in Six Sigma: DMAIC and DMADV.

DMAIC (define, strategy, analyze, improve, control) also pronounced, as "duh-may-ick" is an improvement system by minimize the defect in quality of product process and service and looking for incremental improvement.

DMADV (define, strategy, analyze, design, verify) also pronounced, as "duh-mad-vee" is an improvement system used to develop new cpu products at Six Sigma quality levels.

Total Quality Management (TQM)

TQM is an excellent management process that change the whole organization based on customer focused quality, ongoing improvement, organizational engagement in processes and solving a difficulty in a team. This can fulfilled the client requirement by producing the merchandise and service, which surpasses the customer needs.

In total quality management, the customer determines the grade of output. The result with the high quality will meet up with the requirement and expectation of customer. From controlling outcomes to handling and improving processes there are moving in target: from what to do to how to do the processes better. Quality performance expands to include how well the partnership of each part to the process and every part of the process works. Also, process improvement targets continuously achieving the best potential benefit for our customers.

Continuous Quality Improvement (CQI)

In improving the product quality management, total quality management stress on a process of ongoing improvement.


in the product quality management, there are a few of management theory you can use as a guideline for higher management in enhancing business performance. The are eight ideas cover customer emphasis, leadership, involvement of people, process methodology, system method of management, continual improvement, factual method of decision-making and mutually beneficial supplier relationships. Among from the 8 concepts, we've chosen Leadership to spell it out in Nestlé group.

Principle : Leadership

Leadership identifies the capability to influence people to achieve the organization goals and potential to make a climate of development and think outside the box. Leadership also will need to have willingness to accept change and the ability to manage it. By any means levels, users of the Nestlé Management will be more concerned with consistently adding value to the Company compared to exercising formal authority. A higher involvement of every employee and one common mindset geared to results is materializing. Contributing to results through task work and special tasks becomes more frequent, reaching beyond classic boundaries in order to contribute to wider group performance. Those issue which allows others to progress in their work and develop their features by their ability to motivate and also to develop people. And a high level of interest in other ethnicities and life-styles there also interest and open up mindedness. Aswell as to sharing knowledge and ideas easily with others, this also contains a commitment to continuous learning and improving.


Under traditional quality control, inspection of products and services, which is checking on the process to make sure that what's being produced is achieving the required standard and takes place during and by the end of the businesses process.


Quality Management of Nestlé

In Nestlé group, they prioritized quality. There are over ten million people through out the world enjoying Nestlé's products each day. Nestlé conducts business on a global scale; everyone compensates attention to the social bias and personal tastes of every country, because each food culture is dependant on the different characteristics of that particular region. However, you won't heading to be too far in the quest for food basic safety and quality management. Nestlé has accomplished a world-class level by applying "Nestlé Quality Management System" to all or any their products. Nestlé respects to all or any relevant regulations of each country, but also implements their own self-employed high criteria of total quality management throughout every part of the manufacturing process, from raw materials to end products, in order to constantly bring safe and quality products to consumers around the world.

Furthermore, they are constantly "improving" their products (KAIZEN) in the global network, which the headquarters of the quality management section in Switzerland, and through the performance of regular inspections that ensure their quality management system is operating at the highest level.

What is Kaizen?

Kaizen (Japanese for "improvement" or "change for the better") refers to practices on ongoing improvement of processes in manufacturing, engineering, supporting business functions, and management. It also applies to processes, such as purchasing and logistics that crosses organizational restrictions into the source chain. By improving standardized activities and procedures, kaizen aims to eliminate waste. After the Second World Warfare, Kaizen was initially implemented in several Japanese businesses inspired in part by American business and quality management educators who visited the country. And now, they have multiply throughout the around world.

The importance of quality in Nestle

Quality is the building blocks of Nestlé food, diet, health and Wellness Company

Nestlé strives to set-up value that may be sustained on the permanent by meeting consumer needs for diet, entertainment and Quality they can trust. Everyday, thousands and thousands of people across the world show their self confidence in us by choosing Nestlé products and brands. This self-assurance is dependant on our Quality image and a reputation for high standards that has been built up over a long time. Every product on the shelf, every service and every customer really helps to shape this image. A Nestlé brand on a product is a promise to the customer that it's safe to take, which it complies with all relevant laws and regulations and that it constantly satisfies high criteria of Quality. Each and every Nestlé employee is involved with and dedicated to achieving top quality expectations for our customers and consumers.

Quality is to get consumer trust and preference

They are committed to offering products and services with their customers and consumers that meet their needs have their inclination and provide acoustics nutrition. Nestlé wants to get the trust of these customers and consumers by continually hearing them by understanding their expectations and consistently fulfilling their needs and preferences. Their customers and consumers are at the center of the attention and they recognize their reputable curiosity about the behavior, values and actions of Nestlé behind brands where they place their trust.

Quality is everybody's commitment

Demonstrates its dedication towards quality by training and living what they reach. All Nestlé functions across their Value String are fully in charge of observing mandatory concepts, norms and instructions for maintaining arranged Quality standards and then for constantly enhancing them. Their quality workers in any way levels will be the guardians of Quality Food Protection and Regulatory Compliance. They enhance quality awareness, assess, performance, and struggle the organization to support and improve quality expectations. They talk their quality expectations with their Business Companions who are expected to talk about the same commitment to quality and to meet their requirements constantly.

Quality is to strive for zero defects no waste

They concentrate on facts and results plus they shoot for zero defect and superiority in everything they actually. They choose a "no waste material attitude" and they constantly look for competitiveness and opportunities for ongoing improvement of the Quality Standards delivered to their customers and consumers. They provide satisfactory resources equipment methods and systems to ensure high quality specifications. They build the necessary competence and complex skills. They develop training and teamwork that are necessary to the successful implementation of these benchmarks and the accomplishment of superiority and competitiveness.

Quality is to ensure food protection and full compliance

They enforce full compliance with the required expectations and principals of these quality management system, which include Food Safety Regulatory and quality requirements in every step of these Value String. They assess their quality performance as well as the satisfaction of these customers and consumers by listening to them. Shortcomings and flaws are analyzed and induce an immediate action arrange for correction and improvement. Their quality management system is aligned with international expectations and full transparency is guaranteed through confirmation by independent external bodies. They strive for the perfect execution with their quality activities throughout their firm based on strenuous self-control on pro-activeness and on factual and open up communications

Quality Policy

Intentions, route and is designed regarding quality of its products and operations in top management appearance.

Success is built by quality

Quality is very important for their success. Nestlé product has been chosen by hundreds of thousands of people nowadays because they trust Nestle brand. This self confidence comes from the product quality image and a good reputation for high standards of quality that is built up over a long time by Nestlé. Every product, service and customer contact really helps to build-up this image in Nestle. Customer confidence that the product are safe to consume is based on the appearance of Nestle brand on a product, which it complies with all rules and this it complies with high standards of quality. People, equipment and instruments are made open to ensure safeness and conformity of Nestlé products at all times. Companies with high quality requirements are able to minimize the probability of making blunders, waste less money and time and are usually more effective. Therefore, quality is the most vital criteria and it is the main element for Nestlé to have success for today and future.

Quality is a competitive advantage

Nestlé is a world brand and reside in a competitive world and must never forget that customers hold the to make their choice. If the customers are not satisfied with a Nestlé product, they are really free to switch to another brand. For Nestlé's company goal, they would like to provide superior value in every product category and market sectoring that they use in market to complete and promote they brand. The quest for finest quality of product at any price is no guarantee for success, nor is a single-minded cost-cutting approach. Lasting competitive gain is gained from a well-balanced search for optimal value to customers, by simultaneous improvement of quality and reduction of cost.

Quality is manufactured by people

Building quality needs sufficient equipment, steps and systems, including dedicated people. Each and every Nestlé employees must be positive in doing his better to produce top quality products and services. Therefore, training and teamwork are essential to the successful execution of high quality specifications. Teamwork we can achieve results that are much better than the total of specific job or efforts. They motivate employees by demonstrating management dedication to quality, by preparing effective goals and providing them with responsibility and popularity. It is through employee participation that quest of goal can be achieved in the shortest time.

Quality is action

Quality is the result of deliberate action. The mature manager is accountable to present the product quality objectives also to supply the necessary resources for the execution. It is then up to all employees to make provide quality throughout the company. Progress is accompanied by hearing our customers' comment and by calculating nestle product performance. Shortcomings problem and blunders must be examined and corrected. Problems must be expected and prevented before they appear. We also must identify and take benefit of opportunities to be sure stand still and will not fall behind or overlooked. Contend for ongoing improvement for each Nestle product sell area. It really is through every little advancements as well as through major breakthroughs that nestle will perform brilliance.

General Rule Of Nestlé

Nestlé is more folks, product and brand adapt than systems oriented. Nestlé helps in building long-term successful business development and works hard to be a preferred company for long-term lead shareholders. However, Nestlé will not lose look of the necessity to boost short-term results and remains conscious of the need to generate profit each year. Nestlé seeks to gain consumers' self-assurance and preference and to follow consumer styles, creating and giving an answer to customer demand for its products. Therefore Nestlé is followed by an serious sense of performance, support and favoring the rules of free competition inside a clear legal platform. Nestle is conscious for public responsibility, which is natural in its long-term orientation. Nestlé is really as decentralized as likely, within the construction imposed by important policy and strategy decisions necessitating to increasing flexibility. Operational efficiencies, as well as the group-wide dependence on combination and people development, could also set boundaries to decentralization. Nestlé is committed to the idea of ongoing improvement of its activities, thus they try avoiding more operatic one-time changes whenever you can.

What is Standard?

A doc that founded by contract and approved by a recognized body that delivers for public use and repeated use, guidelines, guidelines or characteristics for activities or their results, aimed at the accomplishment of the utmost degree of order in confirmed meaning.


It identifies setting of set size, type and way of measuring in addition to quality of different products created by different organizations in the industry. It really is an contract whereby each manufacturer undertakes to follow the set benchmarks. Standardization is a proses of develop and contract upon complex standard

Level of standardization

Industrial standards-which relate to the anatomist requirements

Commercial standards- that are of principal concerns for users who'll use and bought the merchandise.

Industrial Standards

An executive or commercial standard is a desired description or description of a product, a raw material and a developing process, which has been founded by one company or by several companies within an industry.

Standards are carried out by statutory body and authorities proven by the federal government e. g.

â¢Director standard of supplies and disposals.

â¢Research design and specifications group of railways.

â¢Directorate for standardization for security production

â¢Directorate of marketing and inspection

Commercial standards

A standard of business, also call consumer standard was created to protect the purchaser or ultimate consumer or company. It's the measure of



dimensional characteristics

It protects terminology, grades, sizes, and use characteristics of manufactured products.

Agreement for building a standard may include method of listing, ranking and labeling order that a product made in submission with the standard may be commonly recognized by distributors and consumers.

For example: NESTLÉ Pure Life materials are analyzed to relevant ANSI, ASTM, ISO 14001, 22000, and OSHAS documentation and ISO requirements to ensure durability.

American National Criteria Institute (ANSI) - empowers its users to fortify the marketplace throughout the market while assisting to assure the safety and health of consumers and the safeguard of the environment.

American Culture for Examining and Materialsis (ASTM) - is an international standards company that evolves and publishes voluntary consensus complex standards for a variety of materials, products, systems, and service

International Business for Standardization (ISO) is an international-standard-setting body made up of representatives from various nationwide standards organizations

Standard and certification

Food & Medication Supervision (FDA) is the regulating body in the field. With the Safe Drinking Water Act, which applies to all sorts of drinking water in the market, the FDA has collections specific expectations for different kinds of bottled. Etc the international level it will meets the standards set by FDA

Certified measurement strategy- Global Environmental Footprint (GEF)

To determine Greenhouse gas emissions as well as normal water and energy use using methods that fulfills the tips of ISO quality expectations.

Environmental Standards-Environmental Act (1997)

Try to ensure that at every level of its functions, the environmental impact is little.

Environmental Shows - ISO 14001

ISO 14001, the internationally accepted environmental management system standard.

Production Expectations- LEED (Control in Energy and Environmental

Design NESTLÉ Waters manufacturing facilities includes in actions to lessen energy use and gas emissions throughout the LEED Qualifications program.

Note: Sources from http://www. slideshare. net

Nestle Scheduling System

NESTLÉ Arranging System is employed to prioritize and plan production across manufacturing techniques, machine capacity and labors resources.

NESTLÉ Arranging System automates clerical responsibilities and enables well-timed and consistent creation scheduling.

NESTLÉ Arranging System enables forecasting and planning of making tool requirements and capacity usage.

This is to conserve resources, boost efficiency and minimize production costs.

ØNESTLÉ Scheduling System enables planning and tracking of manufacturing orders across multiple regions of processing.

Ø Priorities for creation scheduling are designated for each control area on each change. This is to improve customer support.

ØNESTLÉ Scheduling System enables different areas of the organization to centralize production scheduling information.

Note: Options from http://www. slideshare. net

Superior Quality Water

Superior Quality Water means employing high standards to guarantee 100% safeness and consistent flavor to the buyer.

Delivering Consistency

production chain

Since bottled water has a primary impact on real human health because open public will take in the water in bottles, so it must meet up with the strictest health specifications.

The Food & Medicine Supervision (FDA) is the key leader in this field in the United States. Alongside the Safe & Drinking Water Act, they pieces specific expectations for different kinds of water in bottles which pertains to all types of normal water. This is to determine the maximum mineral and microbiological levels that the product must meet up with the quality tests that must be used.

épar quality control

As a global innovator in the sector, FDA has their own quality conditions that connect with local restrictions that lack especially in expanding countries.

In addition, FDA also fulfills consumers' demand, whose demanded water with unique properties, which is achieved through the careful selection of underground options so consumers may enjoy their natural mineral structure and unique tastes characteristics. In addition they guarantee it can be used in a ecological way which undergoes no substance treatments, with no disinfectants or preservatives added to it.

Selective Origin

When you select normal water from Nestlé Company, you know where the water you're drinking originates from.

The majority of Nestlé Waters comes from underground sources. Unlike surface normal water (lakes, streams and channels), normal water from underground options undergoes natural geological filtration that removes chemical contaminants and microbiological and viral contaminants. How effective this filtration is does depend on the aquifer, its geological characteristics, the depth of this desk and even the amount of time that it requires a drop of rainfall to attain it. In the case of the English mineral normal water Buxton, the voyage through the underground rock takes practically 20 million years.

The original quality of this and its capability to be preserved over time are extremely carefully supervised in their Normal water Resource department and carefully evaluated whenever they consider using any new options. But the absence of all pollution is only one of the aspects that Nestlé Waters talks about when selecting drinking water sources.

Because every planting season is unique from a geological standpoint, every one of their brands with its own source has its mineral alchemy, which by natural means gives it its preference. This distinctive characteristic constitutes one of the major conditions corresponding to which consumers all over choose their normal water. Some choose the light, fresh flavour of a still normal water with a minimal nutrient content; others prefer the mouth area feel of water that is rich in minerals. Nestlé mission is to provide a variety of waters with tastes characteristics that best suit the taste of the local consumers. And, from one side of the earth to the other, equally from one specific to another, there are different preferences!

The sustainability of this resources that they use is also a determining factor. Every source has its own flow rate, defined by the natural rate at which it fills up. Respecting the natural water cycle is a simple part with their business: the sustainability of their own activity depends on it. In order to remain a feasible source, a spring and coil will need to have a sustainable circulation that's high enough to meet our needs over the future, while also taking into account the needs of other possible users (agriculture, industry, local governments). For decades, they have been able this particular resources that they control responsibly to be able to preserve the natural balance, as can FVGCVFF be seen with Poland Springtime, bottled since 1845, Vittel, since 1854 and Sao Lourenço since 1899.

Purified water

In some parts of the world, there may be too little natural underground water or simply too little good quality normal water in sufficient volumes, and there are therefore no options that meet Nestlé rigorous specifications. That's the case in the Middle East and some locations in Asia and in the us. In those circumstances and to be able to provide superior quality normal water to local consumers, Nestlé Waters sometimes uses municipal drinking water as its key source. This drinking water is prepared through a series of filtration (reverse osmosis and carbon filtration in order to eliminate any chemicals which may be present, like chlorine, ) and physical purification treatments (microfiltration, ultraviolet light, ozonation). Once it's been purified to meet their standards, they could add minerals back to this inflatable water to meet up with the local population's preference expectations and, where necessary, to provide essential nutrition (calcium mineral, magnesium, fluoride, etc. ).

At Nestlé Waters, water processed in this way comes almost entirely under the brand Nestle Pure Life. Depending on the local rules and demand, the name "distilled drinking water", "purified water" or "normal water" is obviously mentioned on the label of this type of products. In order to avoid any bafflement for consumers, the communication because of this type of water never includes any visual elements that can lead consumers to think it originates from an all natural underground source, when it is false.

High Performing Manufacturing

Nestle does not perform any heavy businesses because their vegetation is different from other sectors. Thus, their role is to bottle water just as its comees from the ground in most cases. This procedure is requiring the monitoring and quality control steps to preserve the initial quality and purify of this particular to be implemented at every step of development.

In order to avoid any air pollution coming from inside their creation sites, they kept the natural planting season normal water that they used in a closed circuit and flows through stainless steel pipes and equipments. As the result, the automatic cleaning methods of the circuits meet up with the highest hygiene requirements. Accredited by external ALTERNATIVE PARTY Certification Bodies covering 80% of their vegetation, plus, ISO 14001, 22000, and OSHAS recognition will be completely executed in 100% of the plants by the finish of 2010 through the rigorous application of the best criteria for quality, basic safety and environment.

plastic bottles

Nestle apply much stricter conditions to the composition of their water than the legislation required. Therefore, the grade of water is handled at every step of production through sensory, chemical substance and microbiological analyses. For instance, waters performs a quality test for about every 150, 000 liters (40, 000 gallons) produced, which is several hundred times more recurrent than the major, nationwide, public water suppliers do in the United States.

For Nestlé Waters, quality can't not only rely on the original quality of this particular. Throughout the whole production chain, from presentation to the done product, a power of tests to guarantee it conforms to the highest expectations before it is sent off to consumers checks every step.

All their development crops have their own laboratory, that allows them to handle rigorous tests regularly. Even more elaborate testing, including a annual verification of all quality parameters are completed at their Nestle Waters Quality Confidence Centre in Vital in order to profit from the latest, most high-tech equipment there.

Value chain

Each part of this value string could have unsafe implications if not handled properly. For example, without sustainable agricultural methods the natural sources of farms worldwide might be harmed.

By embedding commercial responsibility in its business methods in this way, Nestlé is able to contribute positively to societies across the globe.

Plastic bottle

Their bottles guarantee their products' quality and taste, from any exterior contamination.

Nestle used a recyclable plastic as their major packaging material and they're three types of cheap product packaging to bottle its products: Family pet in their smaller platforms, HDPE in their bigger forms and polycarbonate for his or her Home & Office bottles. Because of this it has been easily used within the food and beverage industry for years since all the materials are fully adhere to the stringent international and nationwide regulations on safe practices for food packaging.

The bottle guaranteeing this is secured and works as a usually unbreakable and completely waterproof pot which is untouched until it is in the consumers' hands.

Once its bottled, they'll be stored in darker places with just a little expose of the light and from extreme temperature. This is to ensure the uniformity for the containers of simple still water, as mentioned by the expiration night out on the container.

In addition, the container also provide important info for consumers that has grievances, they can track where in fact the product been produced Consumers are certain to get full ID for each and every specific of this inflatable water that they drink. More often than not, the container is also used as a advertising to inform and educate the buyer on the great things about hydration on health.

Finally, Nestle constantly work how to lessen the weight and presentation, without doing so at the trouble of the products' safeness and quality.

A light blend of minerals plays a part in the tastes of Nestlé Pure Life Purified Drinking water Enhanced with Nutrients for Preference. The nutrient content of any normal water is measured medically as TDS (total dissolved solids). TDS is a "fingerprint, " identifying the amount the sort of nutrients present. This TDS is exactly what gives their Nestlé Pure Life Purified Water Enhanced with Minerals for Style its personality and distinguishes it from other waters. The essential composition is not changed during bottling, and that means you can enjoy the water's clean, crisp tastes and natural goodness.

The procedure for purification of water:

Testing 1, 2, 3

Once water is accumulated from the source, microbiological and general chemistry evaluation is carefully performed daily.

2. Pre-treatment utilizing Activated Carbon Filtration and Water Softening

Chlorine and disinfection by-product pollutants are removed if present and normal water hardness is low in specific filtration techniques that's watched and analyzed daily.

3. Demineralization

Water is dematerialized through a process that involves opposite osmosis or distillation.

4. Water Storage and Monitoring

Dematerialized drinking water is then stored in storage tanks, and the safe-keeping environment is carefully supervised on a regular basis to avoid microbiological contaminants.

5. Remineralization

Minerals are added to give our Nestlé Pure Life products a distinctive taste.

6. Micro-filtration

Water is filtered with specialized, advanced micro-filters, specifically suitable for this process. These filters are pharmaceutical class, and are designed to remove particles no more than 0. 2 micron in diameter. Micro-filtration is capable of removing microbiological contaminants - This technique is checked hourly and tested daily.

7. Disinfection employing Ultra-Violet Light and Ozonation

The combined ramifications of micro-filtration, ultra-violet light and ozonation provide assurance of product disinfection and security. This technique is also watched hourly and examined daily.

8. Disinfection utilizing Ultra-Violet Light and Ozonation

Bottling is conducted under highly managed and sanitary conditions using state-of-the-art equipment. Each container is given a particular code that establishes the herb location, bottling series, and time produced. This technique is checked and tested continuously.

9. Packaging Control

Packaging is carefully supervised using the latest in modern equipment. Program materials that don't meet demanding internal specifications are declined.

10. Clean-In-Place Sanitation Process

This robotic process (called C. I. P. ) is a cleaning method that uses advanced equipment and sanitation practices. It re-circulates detergent and sanitizing solutions at the precise temperatures and period to impact total control and maximum efficiency of the brand sanitation process.

11. Flower Quality Control and HACCP* Program.

Each seed has a completely staffed Quality Assurance Department and laboratory that maintain control above the place quality control processes. Nothing is overlooked - water, presentation materials and flower operations are carefully supervised to ensure that they meet company features and expectations.

12. Corporate Quality Guarantee Program

Highly experienced methodical personnel test Nestlé Pure Life products to meet high quality standards. Water is examined in the National Testing Laboratory with state-of-the-art machinery.

Sources from: http://www. nestle-purelife. us/about/process. asp

Quality Management Feature for the Future

To succeed in the global current market for now and in the foreseeable future, organizations need to operate in line with the concepts of quality management. Such companies will have the next characteristic

A total determination to constantly increasing value to customers, buyers, and employees.

A firm understands that market powered means that the business, however the customers do not explain quality.

A commitment to lead people with a bias for continuous improvement and communication.

A acceptance that sustained progress requires the simultaneous achievement of four aims continually forever: (a) client satisfaction, (b) cost authority, (c) effective human resources, and (d) integration with the distributor base.

A determination to fundamental improvement through knowledge, skills, problem, fixing, and teamwork.

Companies that develop this characteristic will be those that totally institutionalize the key points of quality management. As a result, quality management as both a practice and a profession has a bright future. In fact, in conditions of succeeding in the global software industry, quality management is the near future. Consequently, more and more companies are making quality management just how they do business, and more and more institutions of higher education are offering quality management classes and programs.

The Future of Quality Management

In an article for Quality, quality pioneer Armand V. Feigenbaum clarifies several tendencies that will form the future of quality management. Those developments are as follows

Demanding global customers. The provision of quality begets an ever-increasing demand for quality. Today's customers discuss two common characteristics: (a) they can be part of local trade alliances including the Americas, European countries, and Asia; (b) they expect both high quality and added value.

Shifting customer expectations. Significantly, today's global customer is interested in not just the grade of a product provided but also the grade of the organization that backs it up. Customers want an outstanding product or service from a business that also provides appropriate billing, reliable delivery, and after-purchase support.

Opposing economic stresses. The global market place exerts gigantic, unrelenting pressure on organizations to continuity improve quality while all together reducing the process they impose for goods and services. The key to achieving top quality and lower charges for customers is the reduction of the bills associated with satisfying disappointed customers - expenditures that amount to approximately 25% of the cost of sales in many companies.

New methods to management. Companies that succeed in the global software industry have learned that you handled costs, but lead people. The old procedure of providing an intermittent workshop or motivational speech for employees without making any important changes in the manner the business operates will no longer work.

Critical Thinking

Recommendation for Nestlé:

Keep the style nice

Increase advertising and show your competitive edge

Increase loyalty of consumers with brand through attractive packages

Keep the price low, because rivals might set the price near to your product to boost up their sales

Increase its distribution network


Extra Facts of Nestle

http://www. nestle-waters. com/Content/img/bg_puce_triangle_off_fonce. gif Created in 1992.

http://www. nestle-waters. com/Content/img/bg_puce_triangle_off_fonce. gif Today Nestlé Waters is the number one bottled water company worldwide.

With around a hundred creation sites in 36 countries, Nestlé Waters has 30, 260 employees and a stock portfolio of 64 unique brands, enabling to constantly innovate to be able to meet the various targets of consumers all over the world. Among those brands Nestlé PURE LIFE has become in 2008 the greatest water in bottles brand bought from the earth.

http://www. nestle-waters. com/Content/img/bg_puce_triangle_off_fonce. gif The Healthy Hydration Company â¢

In view of the growing general public health challenges linked to obesity in the world, when it comes to hydration, bottled water is the healthiest packaged beverage thanks to its lack of calories, its handled origins, its excellent quality, its tastes and convenience. As the planet leading company in bottled water, Nestlé Waters regularly carries out research to help better consumers better understand the important role of water and hydration for health insurance and actively helps education about it.

http://www. nestle-waters. com/Content/img/bg_puce_triangle_off_fonce. gif This site features also a sizable section dedicated to environment. Because bottled water is a highly visible product across the world it offers sometimes been at the heart of an environmental controversy. Since its creation, Nestlé Waters is trying to remain best in school in conditions of managing environmentally friendly influences of its activities. Actually, as the world's bottled water leader, Nestlé Waters has made of sustainable water use a high concern. Nestlé Waters has also prolonged its work to boost packaging weight: From 2003 to 2008, the average weight of its containers was reduced by 22%. In parallel, the Group is contributing to the collection of used packaging and is important in raising consciousness about the importance of recycling. Nestlé Waters supports solutions which lessen environmentally friendly impact of the travel of its products, giving preference for case to rail whenever you can.


Through this project, we know the importance of quality image that demonstrates to the business. As the global world is getting more difficult and competitive, company has to constant improve on the product quality expectations to ensure their consumers will not shift their choice to another company. Every company should have realized the value of quality in their business no subject is a little or big company. Besides that, a good quality of management can make fewer mistakes, misuse less money and spend less time, but more profitable and efficient. When the quality management grows to at the highest level, it can succeed the trust and desire from consumer.

Nestlé Pure Life is among the most largest water in bottles brand bought from the globe during 2008. The high executing production of Nestle has generated the confidence degree of consumers when they purchase. Nestle Pure Life has simply added in mineral and make it tastes nicer. Besides that, their containers also guarantee their products' quality and flavour from any exterior contamination.

As a conclusion, consumers confidently ingest the product of Nestle is basically because the make of Nestle has promises that it's safe to consume within all regulations and polices and Nestle company has been firmly built over 130 years.

Also We Can Offer!

Other services that we offer

If you don’t see the necessary subject, paper type, or topic in our list of available services and examples, don’t worry! We have a number of other academic disciplines to suit the needs of anyone who visits this website looking for help.

How to ...

We made your life easier with putting together a big number of articles and guidelines on how to plan and write different types of assignments (Essay, Research Paper, Dissertation etc)