Switch is a brand name wholly managed by CG Pcs Sdn Bhd. CG Computer systems Sdn Bhd was founded on 1995 by Mr. Li Chau Ging. The main business of the business is retailing Apple Products under the brand name Switch, which centers their business in shop, education and venture market. Presently, there are five Change outlets,
Two of the stores are Apple High grade reseller, which have more demos of Apple products in the store for customers to "try" compare to Apple Authorized Reseller. As one of the leading Apple Premium Reseller in Malaysia, Switch also provide study course which is called CofeeMUG to teach customers on how to use or "enjoy" the merchandise which they have purchased.
CG Computers Sdn Bhd is also an Apple Authorized Silver Service Provider, which provide service and repair for Apple products, any Transition store is a "Drop Point" if the customer have problem with their Apple product which they purchase from any Apple Store surrounding the world.
The founder of CG Computers Sdn Bhd name his store Turn is because the company wants a lot more users to "Switch" to Macintosh, by delivering the best customer support to the client and demonstrating " THE WONDER of the Mac".
Switch's employees called themselves Switcher, which is trained to provide customer on the best they could. Every Switcher will learn on product understanding of Apple products on Apple Sales Training Online (ASTO) by Apple Inc. and you will be authorized as a Apple Product Professional and Apple Sales Professional.
1. 2 Business Operation
Switch operates the business enterprise every day. The business hour depend on which shopping complex the Change store is situated. The standards business hour in Transition is from 10. 00 AM to 10:00 PM. On every store, Switch's employees will do stock counting each morning and night(when starting and shutting the store). Stocks that the employees have to count number are from iPods to System; this is to ensure that no stock is lost and amount in the inventory is tally. All branches in Swap will do a similar thing. When there is a problem during the stock count number, Switch's employees must article immediate to the Head office.
After stock keeping track of, Switch's employees turn on the all the demo models, the MacBooks, iPods, iPhone, iMacs and the Apple pc Pro. That is to ensure the point in time that customer strolls in to the store. They could "test drive" the demonstration unit immediately, without waiting for the machine to startup.
Immediate after the all the systems are turned on, Switch's employees will tidy up the store. They will sweep the floor, wipe the dining tables and demo items to ensure customers feel comfortable when attempting it. While wiping and cleaning the products, Switch's employees will also check on the demo systems to be sure it is operating.
This will be the 3 activity the every Switch's employee does atlanta divorce attorneys outlets in the morning. It is a rule arranged by the company before they could start participating in customer. Following this 3 task is completed, they will start attend customer and do their daily sales.
E-mail acts as the communication channel of the company, every worker will be given an employee ID and email address from the business. E-mails are directed day-to-day to each staff regarding updates, promotions, news, responses and recommendations. CG Computer systems is a very flat organization it has no hierarchy between uppers and lowers, any reviews or recommendation could be tone out to the management or other co-workers. E-mail is the main thing in the company which is use on every branch to talk.
Another communication technology that is use by the company is Instant Messaging. The Company uses. macintosh and AIM on every Point of Sales machines for instant communications. Every Switch shop and all the employees are linked using. macintosh or AIM. That is to ensure instant communication can be kept if the branch need help, emergency, questions and stock get.
Chapter 2: Books review on Point of Sales System
2. 1 What is Point of Sales
Also known as the point of service or POS, the point of deal is the exact point in a transaction when goods or services are given to the client and repayment is rendered for those products. As the specifics of a point of deal system will change somewhat in one situation to another, the final outcome is usually the same. (Malcolm Tatum, 2010)
Point of sales (POS) software is a type of software that shop use to determine their sales and operate the cash drawer; it is a computerized cash drawer. Point of sales add up the sales total and determine the change. When customer buy items from retail store, point of sales will minus or debit the quantity of item bought from the inventory system. At minimum amount, POS should be able to handle sales and deal with your inventory databases. (Jane Harmon, 2010)
Image above illustrates point of sales (image from: http://www. pcmag. com/encyclopedia_term/0, 2542, t=point+of+sale&i=49444, 00. asp)
Point of sales system is mainly within supermarket. The idea of sales system includes the checkout counter-top, pub code scanner, and the cash register. Each and every time when something is scanned, the system count the cost; till all the items selected by the customer are scanned, the system will calculate the total cost of most item that customer would like to purchase. Customer will then pay amount money, using either bank card or cash. If customer gives by cash, the point of sales system will allow the cashier to source the amount of money that customer pay and calculate the balance that needs to be returned to the customer. When the payment is performed, Point of Sales system will generate a receipt and store a sign in the server.
The suggested system will be at least able to do the basic requirement of just what a Point of Sales must have.
2. 2 Top features of Point of Sales System
There were many features in Point of Sales System. The suggested system will point out the prevailing and important features. One of these is straightforward to learn, By using a user friendly and easy to learn system, the business will save up cost. Transition need not send their workers for expensive training on how to use the idea of sales. Switch will also save time to train a crew before they could start working.
The second feature is simple to make use of. An easy to use Point of sales system should require the minimum amount keystroke and minimal skill during daily sales. This will likely ensure customers don't need to wait too much time until a receipt is imprinted. An elaborate Point of Sales system will cause customers to hold back while paying and an extended queue when the cashier requires too long period to key in the information into the Point of Sales.
The third feature is intelligent. Point of sales system can apply automatic discounts or preferred prices to special customers. This can help ease the speed up the cashier's job when there is a promotion going on.
The fourth feature is satisfying. Point of sales system should be able to calculate the total sales by every individual personnel to keep monitor their sales performance and percentage. This can ensure staff could easily get their commission on a monthly basis in their pay slide and it'll motivate staffs to sell more items to earn more money.
The fifth feature is accommodating; some hot selling items will be sold out very frequently. Customer may have to come back the next time until the stock arrive, but when it is just a hot advertising product, it could be sold-out before customers could come again and purchase it. Point of sales system should be able to take sales order so that, when the new stock showed up, it'll be reserved for customers.
The sixth feature that I'd like to point out is receipt. This is the main feature is point of sales. Every sales conclude with a receipt prior to the sales is complete. Point of sales system must be able to print receipt for customers to proof they have bought the things from a store and it'll be used for items which have warranty. The day of purchase will be imprinted on the receipt.
Chapter 3: Books Review on Existing Point of Sales System
3. 1 Existing Point of Sales System on the market.
3. 1. 1 Retail Man Point of Sales
Retail Man Point of Sales can turn an ordinary personal computer into a Point of Sales System and inventory system simply by attaching Point of Sales hardware into it, for example, pub code scanner, cash drawer, docket printing device, touchscreen and pole screen in to the computer. It includes a very simple user interface with powerful security. This software includes Point of Sales, stock control, inventory and standard accounting functions. By using this software, you can turn your ordinary pc into a powerful point of deal terminal. Their official website is http://www. retailmanpos. com/
3. 1. 2 POS MAID
This software is compatible with any barcode scanner or any touch screen computer. POS Maid fundamentally have all the tools a retail store need to perform an enterprise. With simple operation and feature set, companies will be pleased by this tool. All the maths, including fees was automatically added to ensure precision. This software allow a retail sotre to save lots of customer's information into repository to run a business report with only a few clicks. The program even has feature to track record the staff work time and tally up their pay assessments. Their public website is http://www. alexandriacomputers. com/retail-software. aspx
3. 1. 3 Free Deluxe Pos Point of Deal Software System 2. 0
Win TRS Point of Sales us a totally free software suite for setting up a House windows DOS based point of sales system. This software is a full feature system with a client and inventory repository. Among the great features could it be allow users to produce purchase order. It also support cash drawer and barcoding. This software can be utilized about the same PC with a standard printer and increase up to multiple PCs with dedicated printer if required. That is a complete stock management system that can work within a Computer system.
3. 2 Existing Point of Sales in Switch
The existing Point of Sales System found in Change is FileMaker Expert. FileMaker Pro is a cross-platform relational databases software from FileMaker Inc. , formerly Claris, (a subsidiary of Apple). The main reason why FileMaker Pro was used is because the Point of Sales devices in Swap is a MacBook, Apple Macintosh computer, FileMaker Expert is fully compatible with Mac OS X on Macintosh Machines. FileMaker Pro is a data source application that has been used because when the business was founded.
Figure 1 is a snapshot of the "sales" interface, this interface can be used to type in customer's info, stock no (stock ID), amount, cash/ credit card and sales person name. When cashier filled up the required information, the receipt will be printed.
If something runs out of stock, this "sales order" software will allow personnel for taking customer's information, such as, name, address, and contact number. Staffs must key in the things that customer would like to order and deposit paid and concern a receipt as a substantiation that the customer have paid and order for the item.
The existing system also allows the shop to view the full total cash and mastercard sales. It is called the daily survey of every branch. The main reason for this is to guarantee the cash and bank card amount is tally each night before concluding the retail store.
Chapter 4: Analysis of Problems
4. 1 Overview
This chapter is about to check out existing problem in the idea of Sale currently used in Move. The proposed system will solve the condition to ease the task of Transition employees.
4. 2 Problem 1: Sales report
The very problem of FileMaker Pro (Point of Sales System) used by Swap is the sales report. Whenever a receipt has been issues, the existing system cannot send a written report to the Headquarters to inform them that a transaction has been made. To learn the daily sales, Head office can only just view it the very next day because the article will have to be generated manually every night.
It means the Headquarters cannot view the sales article in real time whenever a transactions is being made. The proposed system will solve this problem on the server software in the head office by implementing a full page for certified person to see the transaction in real time and kept up to date every seconds.
By solving this issue, the business will benefit from monitoring each exchange instantly. When there is a mistake made on the sales receipt, price, promotion and etc. It could be monitored and noticed straight so that changes could be produced immediately. Compare to existing system, oversight can only just be recognized on another morning.
Mistake could be determined if the record could successfully generate on the night. It there can be an incident like staffs forgot to create the report and the next day the article is lost or injuries; this will cause the company manages to lose a written report of a whole day and it might take weekly to trace back what items have sold, prices etc.
4. 3 Problem 2: Stock delete/ stock debit
The second problem in the prevailing point of sales system is stock deduction/debit. Observe that in Chapter 1, under Switch's business businesses, the author have mention about stock keeping track of each morning. The record of the companies only included, ipod device, iPhone and Mac pc. Other accessories aren't included in the stock count due to too large amount; but ipod device, iPhone and Macintosh are expensive stock but still are in countable amounts, that the business is worried of. Staffs might grab a MacBook home and the stock is lost and no one could realize it without the stock matter.
The issue of stock deduction is, each time a iPod, iPhone or Mac is sold, the neighborhood set of stock in the prevailing Point of Sales System require manual deletion. In the end stock sold on the day are being removed, this list is a part of daily are accountable to be send to the Head office. Staffs may have forgotten to erase the stock from the list and effect an untallied amount during stock count number at night. There is a opportunity of deleting the incorrect stock.
The proposed system will solve this issue by implementing computerized stock deletion from the local and server stock list so that there surely is less likelihood of error created by humans. This can speed up the work of stock keeping track of and report creating. By implementing this system, Switch's employees will have lesser job and stock amount are always right.
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