Electronic Communications - Management

Electronic Communications

Over the past decade, there have been dramatic changes in information technology, covering the emergence of new products, the use of computers and ways of storing information.

The end of the 1980s and early 1990s. called the "dawn of the information age", when the use of information was considered more important than the process of its creation, storage or transmission by electronic means. This was a natural transition from the computer era, during which the computing power and computer capabilities grew to unprecedented dimensions, and the cost of computing dropped dramatically. Today, the same colossal changes are taking place in the field of telecommunications. People have the ability to access, share and transfer information at such a speed and as cheaply as never before.

The telecommunications explosion has a direct bearing on computerized management information systems. Indeed, the boundaries between computer technology and telecommunications are becoming less noticeable. Computers communicate, and telecommunications networks become more computerized. In addition to computers in telecommunication systems, telephones and television technologies, wireless mobile radio systems using fiber optic cables are used.

Telecommunication systems assume that people using them do their work or part of it at home, and communication with offices is maintained through computer communication lines. Studies show that the advantages of telecommunications for employees are the absence of distractions, the reduction of time and money spent on communication, the ability to reduce the cost of working clothes, spend more time with family members or provide care for them. Benefits for organizations consist in increasing labor productivity, reducing the need for working space, the possibility of attracting talented people living in remote areas, increasing the level of employee loyalty. Moreover, in exchange for home comfort, some individuals increase their working day and work intensity.

Airlines use the system of order maintenance, which allows increasing the individual approach to customers. The caller identifies the caller's number and sends it to a computer that displays the customer's name and corporate file before the company representative lifts the handset.

E-mail is a communicative computer system that allows instant messages to be sent to a specific and multiple recipients that will be stored on their personal computer until they are read. With the help of the Internet system (a rapidly growing information environment linking computer networks on a global scale), millions of people can receive information about virtually everything that interests them and potentially communicate with anyone who has a computer.

E-mail can be used to transfer computer files, as well as for exchange by electronic standard. Organizations providing e-mail services have access to various databases, which gives the user the opportunity to receive the latest news and financial information, credit reports, perform electronic banking operations and purchase goods without leaving home. The main advantages of e-mail systems are high speed of transmission, ease of use. However, negotiations with Skype help solve this problem. The most significant drawback is the absence of direct personal contact, the difficulties associated with this, the exact transmission of information, the interpretation of emotions and feelings.

In organizations, along with e-mail and intelligent autoresponders, electronic bulletin boards are used to transmit routine information, to reduce paperwork and store the necessary information. In addition to maintaining contacts, electronic bulletin boards can be useful in the daily work of companies.

Some companies create virtual offices that do not need premises and work desks, in which the main means of production are compact communication tools - e-mail, cell phones, laptops, fax machines, modems, videoconferencing systems. Armed with them, employees can work not only at home, but almost anywhere - in customer offices, cars, restaurants, etc. However, we should not forget about the risk of loss of opportunities for social interactions.

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