A Review On Holistic Marketing

Marketing of the 21st century is marked by its marriage orientation. Without major alteration, marketing is refocusing its attempts of increasing organizational performance through the development of long-term connections with all its partners (suppliers, customers, other stakeholders). Such a mutation, takes place on the basis of change from transactional marketing to relational marketing, the last mentioned requiring a new approach to business associations among all the partners mentioned previously. Customer orientation, emphasized by romance marketing, directs the whole controlling activity towards monitoring the profitability produced by company's relationship with its demand holders. This is this process has for the organization, requires a new qualitative sizing, through two concepts, more commonly present in the theory and practice of developed countries: customer life time value and customer success. Both concepts are normal to interactive marketing and seek to ensure potential to recognize and capitalize difference between customers (Pop, Fotea, Mihoc, & Pop, 2009).

On the background of increasingly sophisticated exchange at the start of the 3rd millennium modern-day marketing presents new changes. Satisfying demands expressed on the marketplace by consumers employs organization in a more diversified group of relationships, not only using its beneficiaries but using its employees also, with the surrounding environment, raising moral responsibilities, towards legislation and community to higher levels.

Moreover, from another point of view development of marketing has been discussed by several experts (Hunt 2002; Sheth et al. 1988). According to Achrol and Kotler (2012), this advancement has been from the functionalist paradigm to marketing management and then into the exchange paradigm. The functionalist paradigm determined the marketing corporations and their functions. The marketing management paradigm is based on the real marketing procedures and approach alternatively than simply the creation functions in the organization. This approach calls for the marketing functions from the advertising of the merchandise to product development and customer orientation (Bagozzi, 1975; Kotler, 1972). Marketing extended its domains from just the products and services to time, energy and other intangible factors in not only the for profit organizations however in all non-profit, sociable agencies and government authorities. This development has not merely stopped with this process (Achrol & Kotler, 2012).

The exchange paradigm, using its focal point on inter-firm connections, carried the concept and theories of the marketing route to the front, and it led us to the new threshold of network paradigm (Achrol & Kotler, 1999).

So, several theorists and experts have come to the point that the alternative marketing is the new paradigm for marketing in the 3rd millennium. Holistic marketing is dependant on holism theory, which says that the complete always has top priority, more than the total sum of specific parts, holistic marketing requires development and execution of marketing programs, processes and actions with a wide range and correlated with one another. Stressing that the complete is important, an integrated marketing concept is required which reaches once relational, included, omnipresent within the organization and socially in charge. This way, on the same level of importance are placed romantic relationship marketing (which builds up a strategic and long term vision for the business with all its partners), marketing in action (integration of most components of marketing combine), implementation of marketing - as business perspective - in every departments of the organization and marketing responsibility towards the encompassing environment, the community where businesses operate in accordance with business ethics requirements and of the law in effect. So, alternative marketing is seen as the development, design, and execution of marketing programs, procedures, and activities that realize the breadth and interdependencies involved today's marketing environment. Holistic marketing identifies that "everything issues" with marketing and that a broad, integrated point of view is often necessary (Kotler, Jain, & Maesincee, 2002). This universalistic way of marketing is also reflected by Sainz (2012), Heath and Chatzidakis (2012) and Bart and Annemiek (2011) where they have used this concept as their argument in their studies. Another go through the holistic marketing is based on the customer-centric idea (Kotler, Jain, & Maesincee, 2002), means paying attention to the belief of the offered products and services, and implies trying to satisfy clients' needs. It defines the "sense-and-respond" paradigm, which is quite not the same as the traditional "make-and-sell" paradigm that implied retailing just what a company could make and that is not useful anymore in the vibrant, competitive market segments of the global market.

Holistic marketing has four key proportions

1. Internal marketing-ensuring everyone in the organization embraces appropriate marketing concepts, especially older management.

2. Integrated marketing-ensuring that multiple method of creating, providing and communicating value are employed and mixed in the perfect manner.

3. Relationship marketing-having abundant, multi-faceted human relationships with customers, channel customers and other marketing associates.

4. Socially accountable marketing-understanding the honest, environmental, legal, and cultural ramifications of marketing.

Relationship Marketing

Increasingly, a key goal of marketing is to develop deep, enduring human relationships with everyone or organizations that may straight or indirectly impact the success of the firm's marketing activities. Relationship marketing gets the aim of building mutually satisfying long-term relationships with key parties-customers, suppliers, marketers, and other marketing partners-in order to earn and preserve their business. Relationship marketing develops strong economic, technical, and sociable ties among the parties.

Integrated Marketing

The marketer's task is to devise marketing activities and put together fully integrated marketing programs to make, converse, and deliver value for consumers. The marketing program includes numerous decisions on value-enhancing marketing activities to use. Marketing activities come in every forms. One traditional depiction of marketing activities is conditions of the marketing mix, which includes been defined as the group of marketing tools the strong uses to go after its marketing aims. McCarthy categorized these tools into four wide communities, which he called the four Ps of marketing: product, price, place, and promotion.

Internal Marketing

Holistic marketing has internal marketing, making certain everyone in the business embraces appropriate marketing rules, especially senior management. Internal marketing is the duty of employing, training, and motivating able employees who wish to serve customers well. Smart marketers know that marketing activities within the company can be as important as, or even more so than, marketing activities aimed beyond your company. It makes no sense to assure excellent service before the company's staff is preparing to provide it.

Social Responsibility Marketing

Holistic marketing features interpersonal responsibility marketing and understanding broader concerns and the moral, environmental, legal, and communal framework of marketing activities and programs. The reason and ramifications of marketing clearly increase beyond the company and the consumer to society as a whole. Sociable responsibility also requires that marketers carefully consider the role that they are playing and could play in conditions of sociable welfare (Kotler et al. , 2002).

Despite the actual fact that holistic marketing theory has been producing for ten years, there continues to be not have been any thorough operationalization of the idea which could provide the experts for program of the idea in its full. Hence, this review would further this issue towards its software in the academia and the functional market. Methodologically, this study would be predicated on the comprehensive progression of marketing thoughts and would build the operational measurements on the growing paradigm of all natural marketing. Local and international organizations and marketing organizations would be researched for the development of the constructs within the all natural marketing site.

Theoretical Framework

Figure 1: Holistic marketing and its measurements (Kotler et al. , 2002)

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