Core Product and Supplementary Services

Core Product and Supplementary Services

A service comprises with two product factor to perform it function. The two product elements are center product and supplementary services. Central product is the main set of benefits and alternatives sent to customer while the supplementary services are service-related activities that surround the primary product. Other than that, Supplementary services categorised with facilitating and boosting services into eight factors. Facilitating services are included information, order taking, billing and repayment yet the enhancing services contain with appointment, hospitality, safekeeping, and exceptions.

The center product provide by First World Hotel (Genting) to consumers is accommodation. The hotel was designated to add the supreme comfort and luxury for the customers by making use of variety types of Room Facilities. That they had located 32 counters at lobby to let customers do the check in process for the 6118 rooms available. First World Hotel possessed supply six room types for consumers to choose. You will discover Standard rooms, Deluxe rooms, Deluxe triple rooms, Superior deluxe rooms, and World Membership rooms. To aid the client, hotel provide no smoking rooms and special rooms for individuals who deficient. Each of these kind of rooms is designed to offer comfort and pleasure to the customers.

The hotel was build with convenient location, variety of types of facilities and warm hospitality. Inside the hotel rooms, company had supply the basic infrastructure to roomer like in room safe deposit box, minuscule refrigerator, air-con, hairdryer, television, internal movie programs, tea and espresso facilities, immediate dial cell phone, radio, shower, little bar, yet others. Besides that, the roomer can get an attentive room service for all 24 hours, total level of privacy and total getaway experience. They emphasis every detail in accommodation to make certain roomers had memorable experience and revel in with the First World Hotel.

First World Hotel also provides supplementary services for the clients who stay in their hotel. The supplementary services are categorized by facilitating services and improving services. The facilitating services are included
  • Information

Information provide by hotel let customer obtain full value form of any service and relevant information. First World Hotel delivery more info about the services give visitor to get more customers. The information provided by them can be payment for an in a single day stay in several course of room, caution and reminders to using hotel facilities, operation time of dining and so on. Customers can get the info from many options like telephone call, customer's service centre website, flyer, magazine, social apps and even more. For example, customer can get the location, price of the rooms, advertising plans from www. genting. com.

  • Order taking

Once customer ready to order First World Hotel services, they'll move to the process of order taking. It can be on website, by email, telephone and e-mail. Customer hotline of First World Hotel is +66-38-364-700, this hotline prevails for help the customers to make a reservation of room whether it's a standard room or other room types. While for the booking at internet, customers can make scheduling at the web site like www. scheduling. com/Hotels, www. genting. com. mym among others.

  • Billing

Customer may easily get all price information since First World Hotel provided their price of different rooms through website, flyer, counter-top, customer's service centre and hotline. At their hotel lobby, 32 counters are ready customers to check on in or make payment so customers no need to waste materials their time for waiting. Other example is customers can get on the web site like www. genting. com. my to see the price of the rooms and do the web reservation at same time.

  • Payment

Customers expect to be easy and convenient when make repayment. You can find variety of options exist to assist in customer bill-paying provided by First World Hotel like bank card (master greeting card or visa greeting card), e-banking, at the counter, tokens or world cards into machines.

Another category of the supplementary services and last part in product aspect is boosting services that contain with the following four factors
  • Consultation

Consultation involves a dialog to probe customers' requirements and then develop a solution that is suited to the needs of the customers. For instance, First World Hotel provide medical consultation for people who got any disease and gym expert give customers guidelines on how to utilize the fitness center equipments.

  • Hospitality

The quality of hospitality services made available from a company can increase or reduce satisfaction with the center product so First World Hotel ensure their staff treat every customer as visitor. They provided quality meals and room services for every customer. First World Hotel offers myriad Hotel Amenities and Services in Genting Highlands to suit the taste and purpose of different customers which factor catch the attention of many visitors from all over the world. Furthermore, restaurants over there give a lot of dining such as Mediterranean food, sea food, Hainan food, western dishes, hawker style noodles, refreshing coffee and the places for relax fatigued like Starworld Caf.

The hotel offers enough spaces to conduct corporate conferences and meeting that outfitted with modern amenities and services. The hotel also feature business middle for smooth of the business, banquet facilities with international standard, gymnasium, and other recreational facilities include tennis court, golf course, shopping arcade, modern casino and many others. Other Hotel Amenties and Services at hotel are car parking facilities, reception, forex, laundry and many more.

  • Safekeeping

Customer can totally benefit from the service provided without get worried about their things at First World Hotel because they offer variety of safekeeping services. For example: caring for belongings customer bring with them, child treatment, security personnel, looking after good purchased(or rented) as well as others.

  • Exception
This is something that external from the standard services delivery. You can find four types of exception provided by First World Hotel
  • Special requests in advance of service delivery - Hotel provide children's needs and impairment must customer. For example, toilet for disability people.
  • Handling special communications - Hotel overcoming problem by the clients at counters and give customer suggestion. For instance, customer complaint the area was unclean and untidy.
  • Problem handling - Hotel help customer resolving difficulties cause by incidents or service failing. For instance, if customer harmed in hotel, help them to obtain medical treat.
  • Restitution - refunds and payment for the dissatisfaction customer using the assistance. For example, compensate for the customer who hurt at theme area.

Core Product and Supplementary Services

A service is composed with two product aspect to perform it function. The two product elements are central product and supplementary services. Primary product is the key group of benefits and solutions sent to customer as the supplementary services are service-related activities that surround the main product. Besides that, Supplementary services classified with facilitating and improving services into eight factors. Facilitating services are included information, order taking, billing and repayment yet the boosting services contain with appointment, hospitality, safekeeping, and exceptions.

The central product provide by First World Hotel (Genting) to consumers is accommodation. The hotel was chosen to contribute the supreme comfort and luxury for the customers with the help of variety types of Room Facilities. They had located 32 counters at lobby to let customers do the check in process for the 6118 rooms available. First World Hotel experienced supply six room types for consumers to choose. A couple of Standard rooms, Deluxe rooms, Deluxe triple rooms, Superior deluxe rooms, and World Club rooms. To assist in the customer, hotel also offers no smoking rooms and special rooms for individuals who deficient. Each of these kind of rooms is designed to offer comfort and pleasure to the clients.

The hotel was build with convenient location, variety of types of facilities and warm hospitality. Inside the hotel rooms, provider had provide the basic infrastructure to roomer like air-con, hairdryer, television, internal movie channels, in room safe first deposit box, little refrigerator, tea and caffeine facilities, direct dial cell phone, radio, shower, little bar, yet others. Besides that, the roomer can get an attentive room service for any 24 hours, utter level of privacy and total getaway experience. They emphasis every details in accommodation to be sure roomers got memorable experience and revel in with the First World Hotel.

First World Hotel also provides supplementary services for the clients who stay in their hotel. The supplementary services are grouped by facilitating services and enhancing services. The facilitating services are included
  • Information

Information provide by hotel let customer obtain full value form of any service and relevant information. First World Hotel delivery more info about the services provided for attract more customers. The information provided by them can be repayment for an in a single day stay in several class of room, warning and reminders to using hotel facilities, procedure time of eating etc. Customers can get the info from many sources like website, flyer, publication, mobile phone, customer's service centre plus more. For example, customer can get the positioning, price of the rooms, promotion deals from www. genting. com.

  • Order taking

Once customer prepared to order First World Hotel services, they'll move to the process of order taking. It could be on website, by email, mobile phone and e-mail. Customer hotline of First World Hotel is +66-38-364-700, this hotline is accessible for help the clients to produce a reservation of room whether it is a typical room or other room types. While for the scheduling at internet, customers can make arranging at the web site like www. arranging. com/Hotels, www. genting. com. mym while others.

  • Billing

Customer may easily get all price information since First World Hotel provided their price of different rooms through website, flyer, counter-top, customer's service centre and hotline. At their hotel lobby, 32 counters are waiting customers to check on in or make payment so customers you don't need to waste materials their time for waiting. Other example is customers can log in to the website like www. genting. com. my to see the price of the rooms and do the web scheduling at same time.

  • Payment

Customers expect to be easy and convenient when make repayment. A couple of variety of options are present to facilitate customer bill-paying provided by First World Hotel like credit card (master credit card or visa credit card), e-banking, at the counter-top, tokens or world card into machines.

Another group of the supplementary services and previous part in product element is enhancing services that contain with the following four factors
  • Consultation

Consultation entails a dialog to probe customers' requirements and then develop a solution that is suitable for the needs of the customers. For example, First World Hotel provide medical assessment for individuals who received any disease and gym specialist give customers advices on how to utilize the fitness center equipments.

  • Hospitality

The quality of hospitality services made available from a company can increase or reduce satisfaction with the main product so First World Hotel ensure their staff treat every customer as guest. They provided quality dishes and room services for each customer. First World Hotel offers myriad Hotel Amenities and Services in Genting Highlands to match the flavour and reason for the different customers which factor appeal to many site visitors from all over the world. Furthermore, restaurants over there give you a lot of eating such as Mediterranean food, sea food, Hainan food, american dishes, hawker style noodles, relaxing coffee and the places for relax exhausted like Starworld Caf.

The hotel offers enough spots to conduct commercial meetings and convention that outfitted with modern amenities and services. The hotel also feature business centre for easy of the business enterprise, banquet facilities with international standard, gymnasium, and other recreational facilities include rugby court, course, shopping arcade, modern casino and many more. Other Hotel Amenties and Services at hotel are car parking facilities, reception, forex, laundry and many more.

  • Safekeeping

Customer can completely enjoy the service provided without get worried about their things initially World Hotel because they offer variety of safekeeping services. For instance: looking after possessions customer bring with them, child health care, security personnel, caring for good purchased(or rented) and more.

  • Exception
This is something that outside from the standard services delivery. You will find four types of exception provided by First World Hotel
  • Special requests in advance of service delivery - Hotel provide children's needs and impairment must customer. For example, toilet for disability people.
  • Handling special marketing communications - Hotel overcoming issue by the clients at counters and give customer suggestion. For example, customer complaint the room was unclean and untidy.
  • Problem solving - Hotel help customer resolving difficulties cause by crashes or service failing. For example, if customer wounded in hotel, help them to own medical treat.
  • Restitution - refunds and settlement for the dissatisfaction customer using the services. For instance, compensate for the client who harmed at theme area.

Also We Can Offer!

Other services that we offer

If you don’t see the necessary subject, paper type, or topic in our list of available services and examples, don’t worry! We have a number of other academic disciplines to suit the needs of anyone who visits this website looking for help.

How to ...

We made your life easier with putting together a big number of articles and guidelines on how to plan and write different types of assignments (Essay, Research Paper, Dissertation etc)