Differentation strategies and its use by organizations

An corporation that adopts a differentiation strategy looks for to distinguish itself from opponents through the quality of its products or services. Organizations that effectively implement a differentiation strategy have the ability to demand more than competition because customers are willing to pay more to get the additional value they perceive. For example in case there is Rolex they pursue a differentiation strategy, Rolex designer watches are handmade important metals like gold or platinum and stainless steel and are subject to strenuous assessments of quality and dependability. The firm's reputation permits it to fee thousands for its wristwatches. (. . )

Firms use differentiation technique to achieve a competitive advantages by giving unique products and these products features high quality and inventions. Differentiation is not merely limited to the merchandise but it addittionally addresses the delivery system and many other factors. Businesses provide additional services to its customers with these differentiation characteristics which brings more revenue with reduced price. Porter (1985), further suggests that these two universal strategies are fundamentally contradictory to the other person and it's important for the business to choose one of them. Cost leader can only just gain the high performance if the business offer a acceptable degree of value to its customers which satisfying the demand with their customers. In the same way differentiation strategy is only going to be efficiently if the high grade price of the merchandise priced to customers characterized with some valuable features and customers are satisfied with that (Porter, 1985).

There are many factors which results in differentiation. a few of them are,

To have a competitive border on its rivals.

To helps the entry constraints for newcomers because they build a new product

To lessen the threats from its substitutes.

To develop a differentiation gain

Different areas of differentiation

While Porter bases his focus on maker, Walters & Knee (1989) suggest a similar conceptual model for suppliers with output led (e. g. effective cost management and economies of scales) and marketing led differentiation (e. g. product range, range characteristics or customer services). This model is comparable to Porter's common strategies.

Only one empirical review concentrate on differentiation analyses within the retailing. Morschett, Swoboda & Schramm-Klein (2006) surveyed managers of food suppliers and customers in Germany, Switzerland and Austria. Hypermarkets, supermarket, convenience stores, discounters and other were examined predicated on a pool of items derived by marketing blend elements. It provides proof three differentiation strategies: Price, quality (goods and services) and convenience.

Reilly (2002) suggests that differentiation is one the key business strategy of Porter. Bauer and Colgan (2001) said that when an organization use differentiation strategy, it concentrate on providing a product or service with unique features. Product differentiation satisfies the specific needs of customer and it allows the company to charge a premium price which helps the business to capture the marketplace show. The differentiation strategy only gets implemented effectively if the business provides product of superior quality and after deal support. Organizations bill higher prices to its customers when they follow the differentiation strategy predicated on the merchandise features, their customer service and the delivery system business use. The quality it provides to its customer can be real or distinguished based on the style or brand name. The differentiation strategy fulfills the specific or complicated customer's involvement in a distinctive and higher quality product and that he is prepared to pay an increased price.

When business use the differentiation strategy then it must prepare yourself to add a premium to the price but it isn't to advise that costs and prices are not be looked at but is not the main focus of the organization. However as the clients likes the merchandise due to its uniqueness and higher quality so they become devoted to the business and don't mind in paying the bigger price for the merchandise (Hlavacka et al. , 2001)

Sources of Differentiation

Its not only the reduced prices of products that can create the differentiation of company from other but supplying a unique product to its customer can create a differentiation to its challengers. That unique product should become more valuable to its customers. Differentiation also occurred that how a company perform its function and what effects does it have on its customers. For instance differentiation enables the company to fulfills the needs of its customers everywhere. It should have uniqueness and must have superior quality of its product as compared to its challengers.

Factors/ Drivers for Differentiation

Location- That is a very important for a business to have a uniqueness in respect to its competition. If the business have its branch at a spot which is easy to get at to its customers as compared to others company's stores then your store will defiantly will have a competitive border on the others organizations.

Integration- An organization will be considered to possess uniqueness its degree of integration is high, its indicate its level of coordination of value activities is high then it will create differentiation.

Timing- An organization can effectively adopt a differentiation strategy if its timing of enchasing the opportunities is well promptly. It will create uniqueness in the business.

Interrelationships- Customers can be offered better services by using effectively the several activities in the business.

Scale- If the products are produced at a small scale then your uniqueness of the products will be lost over an extended period of time. Larger the level of goods and services then there will more uniqueness. Differentiation of the organization depends on the quantity of uniqueness.

Learning- In order to perform well on the market a continuing learning process should be used.

Institutional factors- In case the management will have good relation with its personnel which means that company will be creating a good effect on its sale. This will also create uniqueness.

Waitrose Quality Differentiation Strategy

Waitrose has a differentiation strategy of quality product and services to its customers. It offers a technique in providing quality goods that are unique in the market to customers which helps Waitrose to differentiate itself with its rivals. Waitrose also compensates too much attention in providing the products using its own brand name and its own specifically focus on a elite school of the market who don't care and attention paying tiny bit much for best value product.

Focus Strategy

A firm seeking focus strategy specializes in a specific regional markets, product line, or band of buyers. This strategy may have the differentiation emphasis, whereby the firms identify its products in the target market, or a standard cost leadership concentrate, whereby the company manufactures and sell its products at a low cost in a focus market

Focus strategy is different from other strategies of a small business as it remains a segment centered and has a comparatively narrow scope in virtually any business. In the concentrate strategy a business target a particular segment of the marketplace (Porter, 1979 pp. 137-140).

So what kind of market to be targeted, McCracken (2002), shows that a firm can select a specific group of customers, a particular selection of product, specific areas or some specific services for the clients. For instance some European company specifically specializes in the European marketplaces for its products.

Aims of implementing a Target strategy according to Porter (1980), is to achieve a small competitive advantage in the market. Focus is designed is to concentrate on a niche market using its product that is overlooked by other greater competitors in the market. A specific geography, purchasers purchasing behavior, different ethnic people's demand and product features all makes niche categories for a corporation.

David (2000), Focus strategy of your organization can only just achieve success if the prospective section have the potential to make good growth and it does not carry any importance to other competitors. Market penetration and market development can make an important emphasis strategy. Much larger or medium group use target strategies but only with the combination of differentiation and cost control strategies in a few segment of the marketplace. The successfulness of the emphasis strategies depend only if the folks have some specific requirements and when there isn't competition for other competitors. (David, 2000)

Organization which adopts concentration strategy available concentrates more on niche market and by understanding the dynamics of that particular market and focus on this needs of the market and then make an effort to produce unique product which match the needs of that particular market. As that corporation serves well to their customers in uniqueness, so they build a brand in the mind of folks and create loyalty brand amongst the customers as well. This makes that particular market portion less appealing to its competitors. Much like extensive market strategies, it'll be essential to decide whether organization go after Cost management strategy or Differentiation strategy once a company have picked a focus strategy as a primary approach. Companies that manage to adopt a focus strategy have the ability to tailor a big number of product developments advantages to relatively small market section that they know very well. Concentrate strategy has two variants, which are;

Cost target is a version where the organization looks for an expense advantages in a focus on segment. That is niche - low priced strategy where the group gets cost benefits in the focuser's target segment. Matching to Porter's "Cost concentrate exploits dissimilarities in behavior in a few segments"

Differentiation emphasis is where a business searches for differentiation in the mark segment. In this strategy the business offers to its customers different things to its customers from rivals.

Following are the situations in which a focus strategy is reliable;

Market segment must be large enough to be profitable; more customers will bring more earnings for the organization.

Market section has good progress potentials.

High costs are problematic for the rivals to satisfy the needs of the market.

Focuser must be in a position to choose from different section of the market

Tesco Express Stores

Tesco share stores are neighborhood convenience shops, stocking mainly food with an emphasis on higher margin products alongside every day essentials. They are found in busy city centers and small retail center in domestic areas and on petrol stop forecourts. A couple of more than 700 stores around UK. Tesco Exhibit is attaining a competitive edge in the small scale grocery market as it offers additional gasoline facility as well.

Cost Leadership Strategy

A strategy where an organization try to gain a competitive benefits by lowering its cost below the costs of competing firm. By keeping costs low, the business can sell its products at low prices but still make a profit. Timex uses an overall cost management strategy. For many years, this company has customized in manufacturing relatively simple low cost designer watches for the mass market. The costs of the Timex watches starting around 39. 95 us dollars are low because company has an efficient high volume level production capacity.

The firms working in this highly competitive are always really wants to become more and more successful. In which to stay this competitive environment the business must have an competitive advantage on its competitors. To be able to have a competitive edge on its rivals the company should be selling its goods to its customers at minimum price with best quality as compared to its competition.

Porter (1980), suggest that in order to attain the competitive benefit there are fundamentally two different approaches and the ones two approaches are cost authority and differentiation strategies. In cost command strategy the business enterprise look for gaining the aforementioned average deal over its competitors with reducing the prices of all elements of activities. To achieve the cost good thing about this mother nature, the organizations will make use of the considerable initiatives to reduce the price of operating and production and will try hard to work with all the available resources to their maximum level, including increasing the use of R & D and advertising. (Porter, 1980)

According to Malburg (2000), there exists another strategy of Porter's universal strategies which is cost management strategy. This strategy is about reaching a competitive benefits on the market by reducing the prices of products. To be able to have a competitive advantage, business must focus on the low cost command strategy, low priced creation and labor which committed to the reduced cost strategy. The business must be ready to avoid all the development activities where they don't have any cost benefit and must outsourcing all the procedures to other businesses that have the cost benefits on the market. He further claim that there a wide range of areas where cost authority can be gained such as production on large range, mass distribution, creativity of technology, improved product design, usage of the recycleables and full usage of available resources. Porter (1985), "purports that only one business in a market can be the cost innovator".

Porter (1985), pressured there is incompatibility among cost leadership and differentiation strategy, for occasion he believe that differentiation is costly when compared with differentiation. He also used the word "struck in the middle" to put more stress that by combining the cost command and differentiation strategy won't results into a prolong competitive gain.

But Hill (1988) and Miller (1992), argued that that it's not only possible to incorporate both strategies but the combination of the two strategies will create a competitive benefits for the business enterprise.

Businesses which choose differentiation strategy concentrate on a specific section of the market which strategy also offers a broad scope. Inside the both lower cost strategy and differentiation strategy the businesses concentrates on larger segment of the marketplace. A business which adopt the cheapest cost strategy or differentiation strategy that has a aim to focus on one target section of the market or few defined segments of the marketplace carry out target strategy. You will find two parts of the concentration strategy some may be lowest costs concentration and the other an example may be differentiation emphasis7. (Bas P. Performer, 2007)

Product Portfolio Strategy, BCG Matrix

The idea of portfolio is present in many areas of life, not merely for products. A broad profile means that business has a presence in a wide range of products and market areas. A narrow stock portfolio implies that the business operates in mere a few or even in a single product or market sector.

A broad portfolio offers the benefit of robustness for the reason that a downturn in one market will not threaten the whole company.

The Boston consulting group matrix offers a way of examining and making a sense of the company's collection of product and market passions. It is a means of examining a whole product range to visit a company's product as a collection of items in similar way a holder of shares in a number of companies might the consider the decision on how to proceed with the shares.

One of considering the merchandise in a collection is to considers each product in its position in the product life routine and aims to have a balance of products in each stage. A more advanced approach is based on the theory that the market share in adult marketplaces is highly correlated with success and that is relatively less expensive and less risky to try and win a share in the expansion stage of the market when there are many clients making their first purchase. This is the approach considered by BCG matrix. It is use to analyze the merchandise range with a view to aiding decision about how the merchandise should be cured in an internal strategic research.

BCG Growth Talk about Matrix

BCG, this is a management tool which helps for four distinct purposes. Product collection can be categorised into four business types by using BCG matrix based on Stars, Cash Cows, Question Marks and Dogs. To be able to determine that what priorities can be given to a company's product profile. It can even be use to classify a business product portfolio regarding to that the amount of money is generation and how much is use and it helps the management to look at different available strategies to handle different products. Companies like Apple, Semen, Nokia, Sony, Samsung are engaged in diversify the product lines7.

According to Boston consulting there are five different types of businesses which require the cash flow in various ratios. First types of businesses require more money than they generate the money and these types of businesses are very common. The second type require less cash to purchase but these lenders generate more money than actually invested in and these are extremely few in the market. The 3rd types of businesses is self sufficient in cashflow and with the duration of time it generate large amount of cash and the fourth type generate less money but also requires less money to invest in. The fifth you are stays in unpredictable condition.

Figure 1:

Stars: Stars will be the leaders in the high development market. The products generates massive amount cash but also requires a sizable sum of money to purchase as well. As time passes on the Stars becomes Cash Cows if these maintain there financial position but if they become struggling to maintain their positions in the market, they becomes Pet dogs.

Cash Cow: Cash cows will be the products that want low investment but the products generate high sum of money. These are the marketplace leaders in the reduced growth market. the cash cows funds themselves for his or her own growth. They supply the investment cash for other products. These help justify your debt capacity for the complete company.

Dogs: Dogs often have a unsecure future are they will be the drainer on the business as they create very low amount of cash as they have got a low market share in a higher expansion market.

Question Markings: Question grades have not achieved a prominent position in the market hence they produce low sum of money. They require a lot of cash because of the expansion market conditions.

Tesco has a good portfolio on the market. Tesco is recognized as Cash Cows on the market as they have a fine record of distributing the fine and quality goods and services to its customers. At exactly the same time it is also considered as Stars because they are committing and making a whole lot of work to its customers in creating awareness about the e-commerce and retailing. Many of Tesco stores securities more than 40000 products and express sores stock more than 2000 products which helps the clients to choose from different product lines and according to their financial positions.

Waitrose on the other hands have an alternative Collection as it has a different strategy as compare to Tesco. Waitrose use quality differentiation strategy and focus on specific portion of the market and offers them high quality products at a high prices for that reason it is not attracting a huge number of customers as compared to the Tesco. So this thing makes most of the merchandise of the Waitrose Dogs of the market.

Market Growth Strategy, Ansoff Matrix:

Ansoff matrix is a strategic tool use to evaluate or identify the proper future route of the business enterprise. The model categorizes the options into four general alternatives to simplify the process.

Market penetration: existing market/existing product

Product development: existing market/existing product

Market development: new market/existing market

The Ansoff Matrix can be used with the strategic objective to look for the future route of the business enterprise. A company might be confronted with declining sales of its products in the domestic market and can use the Ansoff Matrix to evaluate the four general alternatives for the future. e. g company would assess strategies to permeate the existing market through prices or increased brand loyalty. Another option is to build up the merchandise or change the design, increase the amount of the product life circuit and improve the sales. A third option is to export the existing product into other countries or finally stop and completely diversify with services into new marketplaces. (Diana, 2009)

Figure 2: Ansoff Matrix model

Market Penetration

Ansoff matrix talks about a business endeavors to permeate in a market by which consists of existing products. Tesco has a history which indicates that this always permeate in a market using its existing products. It always get benefited from its customers to permeate into market. To be able to achieve its goals Tesco always uses its strategy in three ways.

Tesco entice customers from its competitors then it offers its customers good quality product and then Tesco retains customers as customers feels that it is best company of goods and services. And finally it catch the attention of more non individual of its products and services by advertising and other promotional strategies.

Market Penetration is vital for the Tesco as keeping customers are definitely more important for the Tesco than bringing in the new ones.

Tesco international extension strategy has responded to meet the maximum needs of its customers. It really is hard to enter into a new country market so Tesco possessed a strategy to participate in the neighborhood businesses by joint ventures. Which means this helps Tesco to know that market that what are the requirements of the individuals, their purchasing patterns to overseas goods.

Product Development

Product development is another tactical approach where new product has been created on the market. Tesco always focus on the product development by producing new products in the market in order to gratify the needs of the customers. Tesco always optimize its success by introducing this strategy into the market. Tesco has produce many products and as market retailer it disperse into the market. Brand devotion is vital for the Tesco to develop new product. As Tesco has a good reputation of its brand so that it doesn't have to do more advertising in order to get more customer to buy any new product. Brand commitment must be conserved in prices, quality and uniqueness.

Market Development:

Market Development occurred when a company moves into different countries with its existing products. This plan is employed to find new international marketplaces. Tesco has developed many stores in countries like China, Poland, Japan, Indonesia, Malaysia, Slovakia, South Korea, Turkey and USA. For penetrating into international market, Tesco has followed a joint venture strategy which helps the business to regulate its cost and help to know the marketplace.


Tesco is not only sticking to the food items but it also maximizing its profit by selling non foods. Tesco has introduced its own mortgage loan services, bank and charge card services. It includes began to sell the mobiles mobile phones and a great many other electronic digital products. The other diversification seen in Tesco is gas. Tesco in addition has inserted into bio fuel and diesel and bio-diesel and trading more in renewable energy resources which will help to improve its image as compared to other fuel supplying companies like Shell. B. P8.

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