Forms of post-warranty service - Marketing of innovation

Post-warranty service forms

The revenue of an innovative-oriented company brings exactly after-warranty service of the customer who bought a new product. Post-warranty service is divided into one-time, by term, full and full by date.

One-time after-sales service includes diagnostics, prevention, adjustment of devices without performing repair work related to the replacement of spare parts and consumables. If, during a one-time service, a repair center specialist finds defects that require repair, the repair, which includes a one-time after-sales service and the cost of spare parts, is made upon agreement with the customer. For one-time maintenance services, as a rule, a contract is not concluded, and payment is made according to the price list.

After-sales service includes diagnostics, prevention, adjustment, repair without taking into account the cost of spare parts and consumables. The engineer leaves to you on the first demand as many times as is required for the uninterrupted and high-quality operation of the device. The time of the engineer's departure and the terms of the service, the cost of the work is stipulated by the service contract. Spare parts and consumables are purchased by the customer on the recommendation of the service center, as required, by separate invoices.

Full service includes diagnostics, prevention, adjustment and replacement of all necessary spare parts at the expense of the service center. Thus, the service center produces all work, supply and replacement of spare parts and consumables for the uninterrupted and high-quality operation of the device. The contract is limited to the amount of work done by the apparatus. As a rule, this quantity is equal to the period of planned replacement of spare parts, which the manufacturer recommends. The service agreement specifies the conditions of service (departure time, etc.), the cost of maintenance, the list of spare parts to be replaced and the maximum amount of work.

Complete after-sales service includes diagnostics, prevention, adjustment and replacement of all necessary spare parts at the expense of the service center. That is, the service center produces all the work, delivery, replacement of spare parts and consumables for uninterrupted and high-quality operation of the device. The agreement is concluded for a certain period by two parties. The service contract also specifies the conditions of service (departure time, etc.), the cost of maintenance and the list of replacement spare parts. The guarantee for complex equipment is given for a certain period and extends to all parts and parts of the apparatus, other than the so-called quick wear - replaced according to service documentation after a certain amount of work. A list of quickly wearing parts with a guaranteed scope of work is issued when the machine is installed. Thus, the warranty for the equipment implies a free replacement of the failed parts of the device, if the warranty period or the number of copies for this part has not yet expired. However, the work on replacing parts is paid by the customer.

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