Home care section at unilever

This report tries to analyse a very important situation the house Care Department at 'Unilever' found itself through the overdue 1990's in Brazil. Unilever, with an 81% market talk about is the market innovator in the detergent natural powder business. This report is based on the studies of project "Everyman" market research completed in Brazil in order to understand the regional split in terms of the income, culture, ingestion pattern or usage of detergent natural powder between the consumers of North East and the South East areas of the country. The study also considers the opponents of Unilever in Brazil and also its sales and performance in the detergent market. And lastly a recommendation is manufactured on what is the best marketing strategy that your company should adopt to penetrate into the basically unexplored low-income consumer segment in the Cloth wash business thus broadening its market talk about and also increasing the success for the company.

The economic recovery of 1995-1996 was beneficial for the low-income consumers, which designed that the purchasing power of the poorest 10% of the populace grew by 27% per yr through the period. Our main concentrate remains on the two main parts of Brazil, the Northeast and the Southwest, especially the lower income consumers of Northeast of Brazil.

"Consumer behavior is the process individuals or organizations go through to select, purchase, use and get rid of goods, services, ideas or experience to satisfy their desires and needs". (Solomon, Marshall, Stuart, Barnes, & Mitchell, 2009). The Decision to choose the detergent for a consumer in both parts NE and SE is 'Habitual' and therefore lacks complexity. It really is seen that the amount of involvement of the consumer in the decision making process is very low. Also, the buyer is well aware of various brands of detergent or laundry cleaning soap which are available on the market. Moreover, since the risk associated with the purchase of the detergent or laundry soap is minimal, the buyer spends lesser amount of time in assessing or deciding the make of purchase.

There are various affects which affect the ultimate choice of a consumer. In cases like this, the various categories of influences that are influencing the consumers' choice while purchasing the detergent powder or laundry cleaning soap are shown in Shape 1
There are various various ways in which a consumer will internalise any available information to make the best decision. The key internal influences which are affecting the decision making of the individuals are

Perception: It could be defined as the process of selection, organising and interpreting any information in form of discomfort.

The consumers perceive 'Omo' as an ideal detergent having all the characteristics necessary to fulfil their washing needs. Based on the consumers as given in Exhibit 5, an excellent detergent should illustrate the following features or aspects

Power of the detergent (its potential to completely clean and whiten the clothes with small level of product).

Smell/Perfume (Strong, nice smell associated with softening electric power and gentleness to textile and hands).

Ability to eliminate discolorations without laundry cleaning soap or bleach

The ease with that your powder dissolves and lack of residue (uniformity and granularity of the natural powder).

Interestingly, the notion regarding the usage of bleach also differs between your women of the Recife - Northeast, where majority of the women prefers using bleach after cleaning clothes to remove tough discolorations, whereas only 18% of the ladies in Sao Paulo - Southeast prefer doing so.

Learning: It can be thought as the change in buyer behavior caused anticipated to available information or experience.

The consumers generally speaking are well aware of the many brands of cleaning detergents and soaps available in the market. From the data given regarding Brand Knowledge, market penetration and The surface of the mind awareness in Exhibit 8 it is evident that the buyer across regions in Brazil have either the knowledge or have observed or used one or all cleaning products at some point with time.

Lifestyle: Reflects the worthiness, tastes and preferences of folks depending on the design of living which depends upon how they choose to invest their money, hard work. What sort of clothes are cleaned differs in both regions since the women in NE add great value and take satisfaction in keeping themselves and their families spotlessly clean whereas the ladies in SE consider it as daily tasks, less important for self-esteem and cultural status. Another factor influencing the choice of detergent or cleaning soap is the number of households which owns washing machine 28% in Northeast and 73% in Southeast.

Social School: The ranking or the position of the individuals or group in the modern culture can be defined as a Social School. People are considered to be in the same school who either work in same occupations, having similar degree of incomes, or talk about similar preferences.

Exhibit 2 features the social category structure in the Southeast and the Northeast of Brazil. The split is evident with more than 45% of the populace in Southeast creating the most notable 3 Tiers (A, B, C) when compared with the Northeast where more than 53% of the total population form the bottom 2 Tiers (E+ & E-). This is one of the major reasons for the difference in the usage routine of the detergent powder and laundry soaps in both regions, even though the penetration of both detergent powder and the laundry soap is almost the same. Majority of the population in the north-eastern region use much more cleaning soap and less detergent when compared with their counterparts in the southeast. Another very interesting simple fact to note is the consistency at which the clothes are being washed in both regions. The cleansing of clothes in the Northeast happens more often as compared to the Southeast because the low income band of Northeast have fewer clothes to wear.

In the entire year 1996, the detergent natural powder and the cleansing cleaning soap market in the Northeast of Brazil was worthy of a whopping $208 million and growing. As shown in Amount 2 there are 3 key players in the fabric clean market in Brazil with Unilever, the marketplace innovator with an 81% market share, close back of is P&G with a 15% talk about on the market and the rest of the 4% of the marketplace is captured by local Brazilian companies.

The market can be broadly classified based on the type of cleansing products offered.

The detergent natural powder industry which markets around 42, 000 tons of washing powder in the Northeast keeps growing at an exceptional rate of 17% per annum. As well as the dominance of major multinationals like Unilever and P&G has been due to capital intensive aspect of the of the making process requiring substantial manufacturing and R&D costs. Following are a few of the key players in the market.

Unilever: Unilever is a dominant make in the detergent powder market in the Northeast with a 75% market talk about. Having a 52 % market show 'Omo' is the most popular and the most prominent brand of detergent natural powder in the Unilever steady. 'Minerva' is the sole brand proposed by Unilever in both detergent powder and the laundry cleaning soap with a market show of 17% and 19. 1% respectively. And lastly 'Campeiro' keeps 6% of the total detergent powder market.

P&G: Although P&G came into the Brazilian market in 1988, it offers come quite a distance in becoming the next most successful company with a 15% talk about in the detergent natural powder market. The principal reason for this success can be given to the great deal devote to making manufacturing improvements in the firms obtained by P&G to build up better products for the Brazilian market and the R&D and marketing expertise is a direct risk to Unilever. 'Ace' is it's the flagship brand which includes 11% market share, a direct competition of 'Omo' with features like superior whiteness, dirt removing capacity and fabric protection is priced at 2. 35/Kg. Followed by the other brands offered by P&G viz. 'Striking' rivalling against 'Minerva' and with give attention to softness sells at 2. 50/Kg and 'Pop' is an alternative for 'Campeiro' advertising at 1. 70/Kg jointly occupies 6% of the detergent natural powder market.

Others: 'Invicto' owned by local Brazilian company ASA with 5% share of the market which competes against 'Campeiro' comes at 1. 70/Kg. The rest of the 3 % of the detergent powder market is currently being held by local Brazilian companies.

The Laundry soap market in the Northeast of Brazil is similarly big as compared to the detergent natural powder industry with profits of $ 102 million, advertising around 8, 125 plenty per calendar year; however its growth rate at only 6% is considerably slower than its rival. Unlike the detergent natural powder market where Unilever and P&G were the prominent forces, this market has been dominated by brands manufactured by local Brazilian companies; remarkably P&G offers no products in this segment. As shown in Display 7 the neighborhood companies hold a major chunk 69. 6% of the marketplace share (including others and Flora). 'Bem-te-vi' is incredibly popular and is positioned with emphasis on traditional and regional values targeting the low income consumers of Northeast possessing 11. 3% of the market. 'Minerva' which is the sole Unilever brand is considered to be one of the better laundry soaps with an impressive total show of 19. 1%.

'Marketing Mixture Strategies' assist in identifying how a company's marketing would attain the objectives by using the next factors;

It is a strategic planning method found in evaluating the Advantages, Weaknesses, Opportunities and Threats involved in a company. The facts of the SWOT evaluation for Unilever are apparent in Figure 4.

5. 1 Expansion Strategy

Unilever fabric wash products enjoy tremendous respect and acceptance across different parts of Brazil due to its diverse range of products, dependable in-house marketing functions and excellent advertising campaigns. However, the ignorance and indecisiveness in implementing a strategy to touch in the huge potential of the reduced income group of Northeast has been a location of concern for the company. The 'Product-market Growth Matrix' in Shape 5 helps us analyse various progress strategies and identify the best option strategy the company should follow to develop their market.

New Products

Existing Products Product Emphasis

New Markets

Existing Markets

MKT Emphasis

Extension of the existing entry level brand 'Campeiro' is the most ideal strategy and hence we need to choose the 'Product development strategy' model. The brand new product would be rightly called 'Campeiro Dazzle'. We will further analyse and discuss the targeting, segmentation and setting strategy which Unilever should follow to achieve its goals.

The 'STP' strategy in Northeast for 'Campeiro Dazzle' would be influenced by the following variables



More than 53% of the population, approximately 26 million in the Northeast lives on significantly less than two minimum pay.

- Illiteracy rate at 40% is very high.


- Bleach is vital to remove excessive fat stains.

- Cleansing clothes has a symbolic value for the ladies and they take delight in keeping their family clean.

- Regarded as one of the enjoyable activities of the week, hence cleansing in public laundry, river or lake is known as to be an chance to meet and speak to friends.


- Clothes are washed frequently (5 times a week in Recife).

Target marketing strategy:

Since 'Omo' and 'Minerva' has already been targeted into the High and middle class group respectively, the new 'Campeiro Dazzle' will be focusing on the low income consumer portion in the Northeast using 'Differentiated targeting strategy'.


Success of Concentrate on marketing strategy is contingent on the identification and collection of most appropriate market segment.

Keeping the existing positioning of the 3 detergents (Omo, Minerva and Campeiro) unchanged; our main focus is always to strategically position the new 'Campeiro Dazzle'. The perfect placement of 'Camperio Dazzle' should be so that it comes between Minerva and Campeiro which meets it in the very best kept quadrant above the identified Quality and Price index 100.

Unilever can establish 'Campeiro Dazzle' as you of its most sought after and affordable 'BRAND of CHOICE' for the low income consumers by creating a Marketing Mix as stated below;

The most significant matter internally at Unilever Brazil is the issue of cannibalisation of existing superior brands like 'Omo' or 'Minerva' credited to shift in strategy following intro of the new brand extension 'Campeiro Dazzle'. The concern I believe is the best one and if things do fail as feared by many, the results could be damaging for Unilever and could tarnish its image being the best and most dependable, inviting rivals like P&G to consider maximum advantage of the problem and eat into Unilever's market show across parts in Brazil.

The 'level of income', however, is the main element factor which would avoid any such negative situation since our new brand is directed at the low income consumers of the northeast and it is not situated to compete against 'Omo' and 'Minerva' which is targeted at the high income and middle class consumers respectively.

Extension of the entry level brand 'Campeiro' is justifiable considering the time and cost constraints faced by Unilever. The procedure of creating and introducing a fresh brand involves tremendous R&D, marketing & advertising and syndication costs and will also have a long time to build up and Unilever cannot find the money for at this time with time since its main rival P&G gets the potential and the know-how to capture the substantial detergent low income consumer market by either extending or repositioning one of its own existing products.

Based on the Segmentation, goal marketing, placing and marketing combine strategies discussed before, it is firmly advised that Unilever comes after a quick growth strategy (3 yr) to fully capture maximum market show of the reduced income consumers in the northeast by getting them to utilize 'Campeiro Dazzle'.

The Bottom-up budgeting approach would be most helpful since the new strategy requires Unilever to spend more on the promotion of 'Campeiro Dazzle' 'Drive strategy' in the first three years of its advantages. This would be gradually reduced in the fourth and fifth time once the product eats into the market talk about of the competition and demand for product increases 'Draw Strategy'.

Drive strategy:

- Unilever can follow the same 70/30 percentage for ATL & BTL communication which it can currently. Emphasis should become more on ATL because of its high reach and low cost-per-contact especially Tv set advertisements & hoardings (Understanding of the option of the new product). On the other hand BTL techniques like in-store promotions and improved awareness of the product in the small stores.

- The biggest factor that can contribute to an instant success of 'Campeiro Dazzle' is if Unilever creates assurance in its secondary, small local wholesalers and professional distributors by running a high 'motivation/commission' through sales program. That is one primary reason why 0. 50 cents/k. g has been earmarked towards promotional cost. Resulting in our products attaining 75, 000 small retailers where most of the reduced income consumers shop.

Take Strategy:

Promotion is one of the most crucial and inseparable part of the marketing mix. But also for Unilever, assuming the success and the overwhelming approval of 'Campeiro Dazzle' on the first three years by the low income consumers the advertising strategy would then have to switch to enhance the profit margin. This would be a concern since reversal of the syndication programs is difficult. However, increasing demand for 'Campeiro Dazzle' amidst low income consumers credited to effectiveness, high brand value and acceptance (because of a new Television set promotion/advertisement by a well known celebrity or a favorite music music group which would become a stimulant) will push the suppliers to respond to this demand by stocking more 'Campeiro Dazzle' in their stores.


The aforementioned research clearly reveals that the prevailing detergent products and the strategy followed by Unilever to fully capture the market share and meet the needs of the low income consumers hasn't been very successful. Project 'Everyman', however, has come as a ray of hope for the company supporting it understand the enormous potential of this group of consumers. The implementation of the new strategies mentioned in this report would certainly help Unilever to expand its market share and profitability & most essentially help them implement this business design to gain success in other expanding economies of the world and enormous respect on the market.

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