Mobbing conflict - Conflict in social work

6.7. Mobbing conflict

The concept of mobbing was derived from the English word mob & quot ;, which in translation means crowd, crowd, gang.

For the first time (in 1958) it was applied by K. Lorenz. He used the English word mobbing to denote the aggressive behavior of some animals in relation to others. For example, he called mobbing a situation when a flock of geese attacked and drove out a fox who attacked them. In the 60-ies. XX century. after the publication of the work of the Swedish doctor Heinemann, who compared the cruel behavior of children towards other children with aggressive behavior of animals and called it mobbing, the term became widely known.

X. Leimann defines mobbing as exhausting Actions that become mobbing only if they are constantly repeated. Communicative actions can have severe mental and physical consequences.

According to the researchers, mobbing is a negative communicative action of one person or group of people who are directed against an individual, occur very often or for a long period of time and determine the relationship between the perpetrator and the victim.

Mobbing is the result of an unresolved conflict, the manifestation of the results of wrong actions in a conflict situation. The development of a mobbing can lead to a decrease in the social level of the objects, as they are displaced from the social group or the profession and they have no chance of returning without outside physical and psychological support.

The Mobbing process has several stages.

Stage 1. Conflicts, contradictions and defiant behavior - a dangerous situation arises.

Stage 2. Transition to mobbing and psychoterror - psychic traviation takes place, which can include labeling.

Stage 3. Offenses related to abuse of authority - the victim is deprived of his own rights, accused, labeled.

Stage 4. Diagnoses that promote labeling - doctors, psychiatrists, psychologists, etc., put such diagnoses due to insufficient knowledge, which later have the effect of charges.

Stage 5. Exception from professional life - the victim falls into the situation of an outcast; its social struggle for survival is misunderstood, moreover, this desperate struggle for survival and the behavior of the object convince others that a person has character flaws.

Mobbing is a process that, for a long duration and escalation, takes away from a person all the time. Thoughts are occupied exclusively by a mobbing process, and there is no free space for other people and their interests. Since the development of mobbing often lasts for a long time, it is a stress for the person himself and his family.

Social support for overcoming mobbing is the support of close people or social workers. In the scientific literature, a distinction is made between mental and instrumental support. Psychic support means behaviors that organize emotional attention-that is understanding, empathy, interests, presence or listening. Instrumental support is specific activities (advice, information, social assistance).

In each case, an auxiliary strategy is individually defined. Social support in the form of a conversation, during which people show mutual understanding and confidence, helps to find approaches that are aimed at solving the problem. The fact that there is an intermediary in the conflict of the mobbing object, or a mediator that does not aggravate existing contradictions, is a very important factor for overcoming mobbing. Social support helps a person reduce stress, prevent somatic disorders.

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