Challenges in the Hospitality Industry

The Hospitality Industry encounters three major but interconnected issues, namely globalisation, the growing need for knowledge as the engine motor of monetary development and nationwide prosperity, and the influences of the information and communication revolution, which have striking implications for education companies and economies.

Polytechnic Western world has increased to undertake these difficulties with the advantages of the Associate Amount of Hospitality Management. The course is designed to incorporate current industry practices, coupled with a thorough vocational and academic course curriculum required of professionals to handle these troubles. The course curriculum give attention to hospitality functional skills, management best practice, and the skills needed for continued learning in an ever before changing environment.

In The Affiliate Amount of Hospitality Management the assessments are mainly by examinations, presentations and training. The questions are developed with the goal of examining not only the student's knowing of current theory and practice, but to evaluate the amount of reflection and analysis which may donate to its operational software. The training environment for the Affiliate Level Hospitality Management is conducted in small classes and highly certified lecturers with relevant industry encounters.

The qualifications made available from Polytechnic Western world is a two season Associate Degree Hospitality Management program which has a immediate pathway to the final time in the Bachelor of Business majoring in Hospitality and Tourism at Murdoch School. Alternatively the Associate Degree in Hospitality Management is a recognised management qualification which prepares graduates for fast career advancement within the Hospitality Industry given sufficient experience.

The tourism and hospitality industry is a sphere in which attainment of supervisory and management positions may appear at a young years with relevant experience and qualifications. As a co-employee Degree graduate, there may be multiple profession opportunities and guidelines which include supervisory and management assignments in food and beverage, event management, accommodations, marketing and Recruiting in the hospitality sector.

Learning Reference Centre

Bentley Campus

Telephone: 9267 7240

http://collection. polytechnic. wa. edu. au

Opening Hours

Monday - Thursday night 8:00 am - 5:45 pm

Friday 8:00 am - 4:15 pm

Off Peak Durations 8:00 am - 4:00 pm


Saturday - Sunday and Consumer Holidays


Each course has a Unit Information Put together booklet which lists the resources necessary for the unit. These can be acquired from the Course Co-ordinator.


Chicago referencing, based on Chicago Manual of Style (2003) will connect with all tasks. This manual constitutes the authoritative international guide to publication expectations and style. At Polytechnic West we value the ideas of others by acknowledging them with proper referencing. This includes using the work of other students with, or without, their agreement. Students must abide by all assessment rules arranged by lecturers. Any student found cheating in any way will face disciplinary action. Tasks and other kinds of assessment must be your own original work. Copying directly from your research sources or another student's work, without acknowledgement is plagiarism. Plagiarised work will not be accepted and can lead to disciplinary action.

Turnitin software is available for students to check on their work and will be utilised by lecturers to check for plagiarism.


To be granted this certification you must go away all the course systems.

Assessment criteria are given for each product in the relevant Unit Information Format. All projects will be delivered with opinions on the student's performance and the conditions against which the final make was determined.

Submission dates will not be improved unless lecturer consent has been obtained.


Students are entitled to see their results in every assessment components of their unit, including raw grades for components and then for the unit overall. Students may inspect their marked exam scripts and discuss the marking with the lecturer, or nominee, within fourteen days of the posting of results. Lecturers may necessitate sensible notice or set aside specified times for this. Where a lecturer is away from campus in both weeks following publishing of results, another member of academic staff must be designated to handle questions and be provided with detailed examination information to help this. Lecturers must sustain examination scripts before end of the following semester.

Submission and Receipt of Projects

submit a cover sheet with all written improve continuous assessment which includes a authorized declaration of authenticity;

ensure delivery of the evaluation work to the secure location provided; and

maintain a duplicate of most submitted work until at least the expiration of the appeal period.

Penalties may also apply when an expansion is granted; make reference to the Course Co-ordinator for details.

Grading System

Final results in all units will be reported based on the pursuing system of letter grades

Final Grades





Academic transcripts will include both the level and final tag for any students.


High Distinction

Exceptional performance indicating complete and thorough understanding of the topic matter; genuine mastery of relevant skills; demonstration of an exceptionally high level of interpretative and analytical capability and intellectual initiative; and achievement of most major and minimal objectives of the machine.

80 - 100%



Excellent performance indicating an extremely advanced of understanding of the subject matter; development of relevant skills to a very high level; demo of a very high level of interpretive and analytical capability and intellectual initiative; and achievement of most major and slight objectives of the machine.

70 - 79%



Good performance indicating a high level of understanding of subject matter; development of relevant skills to a higher level; demonstration of a higher degree of interpretive and analytical ability and achievement of most major targets of the machine; some minor goals may not be totally achieved.

60 - 69%



Satisfactory performance indicating an enough understanding of almost all of the basic subject material; incomplete development of relevant skills; enough interpretive and analytical potential and achievement of all major aims of the machine; some minor targets may not be achieved.

50 - 59%


Ungraded Pass

Successful conclusion of a unit assessed over a go/fail basis, indicating satisfactory understanding of subject material; reasonable development of relevant skills; satisfactory interpretive and analytical ability and achievement in every major objectives of the machine.

50% or above



Unsatisfactory performance indicating an insufficient understanding of the usual subject matter; inability to develop relevant skills; inadequate evidence of interpretive and analytical potential; and failure to attain major and minimal objectives of the unit.

Below 50%



Failure to submit any assessed work after the withdrawal particular date and failing to withdraw prior to the withdrawal time frame.

Did not take part in any assessments



The prize of the level 'S' will be at the discretion of the Higher Education Panel of Examiners.

45 - 49%

Interim Grades





Good Standing

A consequence of good standing (G) must be reported only at the end of the educational season where all results in that enrolment option are not due to be completed until the end of the first or second semester of the next year.


Not Available

A consequence of not available (NA) must be reported only where

a wait is caused by the inescapable absence of the bigger Education Course Planner;

where an evaluation script has yet to be received by the faculty;

where the final grade is in mind credited to disciplinary action or administrative encumbrance;

where the bigger Education Table of Examiners has approved diagnosis in that product taking place following the assessment period for the semester, including where the repeat of an element (e. g. concerning useful work or a location) cannot moderately be arranged within the semester period.

The Higher Education Mother board of Examiners gets the lone discretion in identifying whether a supplementary assessment is usually to be allocated; it isn't an programmed right of the college student. However, the supplementary analysis discretion will be employed to all students within an equitable manner.

The aspect of any supplementary analysis will be at the discretion of the bigger Education Board of Examiners. Really the only marks available after supplementary examination are a P or N. An ungraded go is not available.



A result of supplementary analysis (S) may be reported where in fact the student has a borderline fail class (45-49%) for the unit. The timing of any supplementary examination will be at the discretion of the relevant ADVANCED SCHOOLING Course Co-ordinator.


A consequence of deferred examination (Q) shall be reported only where deferred analysis has been approved by the Higher Education Course Coordinator.

Initial unit examination advice shall reveal whether or not moderation may be applied to the unit assessment. Final marks will be curved (0. 5 and above up, 0. 49 and below down). Individual assessment components should not be rounded and only be posted as whole percentages. Last numerical marks are to be presented all together number.

Student Privileges and Responsibilities

It is the responsibility of every student to understand the policies and techniques that relate with their protection under the law and tasks as students. These are available in the student handbook and on the Polytechnic West website.

www. polytechnic. wa. edu. au

Client Services

Client Services staff can help you make your further education applications more competitive and can assist with decisions about your course/job choice. Customer Services personnel can also offer advice and support. If they cannot directly assist, recommendations can be produced about referral to other staff or appropriate firms which may be able to help if you are experiencing personal problems or problems with your study. Appointments with Customer Services personnel may be set up at a Customer Service Centre or by phoning 9267 7500.

Unit Fees

The tuition charge for international students is: $1 525 per unit

The tuition payment for domestic students is: $1 200 per unit

These fees are valid for Semester 1 and Semester 2, 2011

Fees are assessed on an total annual basis

Current fees and charges plan is available on the Polytechnic Western world website.



This device examines today's travel and tourism industry from a global perspective, with specific insights in to the economic, politics and social pushes that drive and shape it. In addition, it looks at the tourism product and its own markets. The machine also focuses on the economical impact, socio-cultural, environmental impacts of tourism and the introduction of ecological tourism.

The unit takes a systematic method of the study of tourism and its own links to the hospitality industry. It covers vacationer types and behavior, the role of places in travelers' itineraries and their experience, environmental impacts, sustainability and eco-tourism, cultural effects and authenticity, the effects of incidents, and the structure of tourism sectors.


This unit looks at analyzing the tendencies of people at work in the Hospitality Industry. It'll recognise the value of effective management of men and women in the task situation, and assess personnel insurance policies and strategies related to the hospitality industry. The unit will also identify the type of the hospitality industry, staffing characteristics, interrelationships and manners of individuals.


This unit is designed to familiarize students with management of the accommodation sector of the hospitality industry. The rules and procedures in the provision of quality holiday accommodation are researched with emphasis on leading office, housekeeping, concierge and security & safe practices. The unit has a managerial focus, and will look at how to control properties effectively, effectively and profitably.

The device will provide an overview of the legal tasks of managers and the impact of new technologies on the industry. Students will be unveiled to Fidelio, a present-day Forward Office computerized property management system (PMS), in a practical environment, to improve their knowledge of the course ideas.


This unit talks about the legal system in conditions of civil liability, contract rules and office environmental law. It offers the skills and knowledge to control employment laws and industrial relationships, health, safety and security issues in a tourism or hospitality context. The purpose of most legal systems is to provide a method of resolving conflicts in a fair and harmonious way. All legal systems are strongly affected by the major pushes that shape the society in which they operate.


This unit was created to familiarize students with systems which are being used in the hotel and restaurant industry. Information systems and the increasing application of technology to the hotel and restaurant establishments will be examined from a conceptual and theoretical point of view. The machine has a managerial target, and will look at the individual issues of using information systems in the hospitality industry. Specifically, the unit will provide a synopsis of the effects of technology on the professionals, workforce and customers of the industry.

Students will face a range of theoretical and useful applications of it, which are unique to these sectors including reservations systems, visitor history systems, electronic digital point of sale systems, and guest influenced applications such as programmed check-in and programmed checkout


This unit looks at the swift and unpredictable change characteristics today's work and communal environments. What may have worked yesterday is unlikely to work in the current greatly different environment. We can no longer composition organizations and mange people even as we did 'last night'.

Today's managers will need to have broad management skills and styles, which they will continually change and develop. Pressure is on the director to increase output and lead in a far more participative, consultative way. Technological advances will proceed in leaps and bounds. Work habits will continue to change considerably. Our economy will be volatile until it adjusts and gives way to a global economy.


This can be an introductory unit and the target is on the definitions, concepts, key points and theories essential to develop a clear understanding of accounting assertions, their uses and their limits.

The unit specializes in the needs of users of financial statements; and includes celebrations external to the organisation (for example, investors, employees, federal government, shareholders and the general public) and inside users (for example, management).


This unit is designed to familiarize students with management of the meals and beverage sector of the hospitality industry. This unit will provide the students with understanding of functions and responsibilities of your food and beverage administrator and activities of the all food and drink outlets. The machine also looks at how to control the food and beverage team successfully, effectively and profitably.


This unit introduces students to the Australian legal system, its procedure and development, and also to the guidelines of law relevant to core areas of business, such as deal law, tort law and agency law.


This unit handles the abilities and knowledge required by marketers to understand consumer habit and then use the information in demonstrating effective services marketing. Factors which may have contributed to the introduction of consumer behavior and services marketing are the fast rate of new product release, shorter product cycles, the high rate of new product failures and the increased curiosity about consumer protection by private groupings and general population decision designers and concern over the environment. Consumer habit and services marketing have become a fundamental element of proper market planning.

This device also aims to offer an understanding of the idea and techniques in the development and execution of service marketing strategies (both consumer and business-to-business services).

MANAGING PHYSICAL Resources (64381)

The unit highlights the fact that facilities play a significant role in the hospitality industry and visitor satisfaction. They can provide an appealing aesthetic environment that plays a part in the overall atmosphere, experience and comfort of the visitor.

The device also serves to provide the consciousness and knowledge to make appropriate decisions in controlling the maintenance in a hospitality building. Properly managed systems from design to procedures can result in considerable long-term cost savings or on the other hand, the failure to manage such systems can result in significant permanent costs.


This unit provides a basic understanding of individual and group behavior in organisations, as well as exploring some organisational ideas and management procedures. Topics include: specific dimensions of behavior -- personality, understanding and learning, communication and desire; groups and interpersonal influence -- framework, values, interaction and leadership; and organisational issues such as structure, processes, design, decision making; organisational change and development. Globalisation and sustainability are inlayed into this device as recurring styles.

HOSPITALITY AND Travel and leisure MANAGEMENT (64383)

This device examines today's hospitality and travel and leisure industry with specific insights in to the economic, political and social forces that drive and shape it. The scope of the hospitality industry comprise of businesses offering services and facilities such as accommodation, food, drinks, entertainment, gaming and related products.

The hospitality industry is a sector of the broader travel and leisure industry. Tourism is an essential component to the financial well-being of several areas in Australia. Demand for product and services have become increasingly price delicate and environmentally friendly. Therefore, this unit handles the abilities and knowledge required to develop and monitor a small business plan.


This unit talks about the duty of better defining event objectives, site selection, growing timelines, budgets, and all logistical details. These details include but aren't limited to subscription and hospitality, food & beverage, meetings and keynote sound system, ground travel, activities, VIPs, accommodation and billing.


This product exposes students to the application of financial mathematics to various personal financial decisions including valuing personal debt, equity, and cross securities. In the process, characteristics of the securities are detailed and valuation incorporating the individual security's cash flows, time value of money and the associated risk are offered.

The device also addresses the ideas of maximising shareholder riches and firm value. The interplay between these concepts is analyzed by factor of information asymmetry between the various stakeholders


This unit aspires to explore the choices organisations have for assisting employees to work well and adjust to change. The machine introduces the role of individuals resource management (HRM) to organisation development. Individual, team, HRM and tactical concepts are from the strategies and processes organisations and people use to proactively promote organisational citizenship throughout change.

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