POLICY DEVELOPMENT IN THE HOSPITALITY INDUSTRY
Question 1: In the context of the CDM Laws and the refurbishment of your floor of bedrooms in a multi storey hotel, critically describe the reason and content of the 'Health and Security Plan' and 'Health and Basic safety Document'. Discuss the relationship between the two components and how the Health and Basic safety Document will be of benefit to contractors in the foreseeable future. Critically assess the merits of the Building Polices program process and engineering technique utilised for Mcdonalds modular drive through restaurants.
The following will evaluate the best way of refurbishing a floor of bed rooms in a multi storey hotel so that the renovated building complies with all relevant health and protection legislation and rules. The requirement to meet all the relevant health and safety legislation and criteria means that the designers and the builders of renovations are as lawfully liable as the hotel owners for all those breeches of these requirements. Failing to meet regulatory expectations could leave the constructors responsible for civil prosecution or susceptible to litigation by the hotel owners, the hotel staff besides the hotel friends. Prosecution or litigation that could take years after the original renovation was actually completed (Youell, 2003 p. 99).
The easiest way to build up a reconstruction plan that will get planning authorization from the appropriate local power is to know exactly which health insurance and safety rules the proposed restoration needs to fully comply with. When the hotel is exempt from the health and security legislation or the hotel owners think that it is exempt from those criteria it will always be best to double check. Besides ignorance of regulations is not an excuse for breaking it, and it will not protect contractors from legal action been used against them. Of more immediate concern for companies tasked with renovations failing to abide to all building or health and safety polices could bring about the refusal of planning authorization. After all it will only cause delays if the restoration ideas are refused planning authorization or if such breeches of medical and safety standards are skipped at that stage and leave the look firm as well as the hotel owners prone to prosecution or litigation. Renovation work that does not reach the required health and protection standards might not be sufficient to last in the long-term without the need to be fixed or eventually replaced due to its poor (Youell, 2003 p. 99).
Therefore to ensure that the reconstruction proposals get planning authorization and are officially sound a Health insurance and Safety Plan and a Health and Safeness File are actually developed and preserved to safeguard the building contractors and the hotel owners from both injuries and legal proceedings. The purpose of the health and safeness plan is to ensure that the hotel will be completely compliant with the health and safety legislation that it is necessary to meet so as to function legally as a hotel. To make a fully functioning health insurance and basic safety plan not only requires a strong knowledge of relevant rules; it also requires the blueprints or plans for the hotel itself. A knowledge of the hotel's structure is essential with regard to making medical and safeness plan functional and smartly designed. The objective of medical and safety plan is to make sure all the safety measures within the hotel are obviously accessible thus allowing both hotel staff and all hotel guests to stay safe in any emergency situation. The content of the health and security plan would are the design design and the precise location of flame preventing equipment, first exits, fireplace alarms, and any available medical facilities. The plan should also include where hotel employees and friends meet, should the hotel need to be evacuated, especially in the event of a fireplace taking hold of the premises. Thought should also be given to the fitting of smoking alarms, flame alarms, and sprinkler systems (Youell, 2003 p. 99).
Besides considering fire safety strategies, and first aid measures the health and basic safety plan will include measures to keep hygiene expectations in the kitchens, toilets, eating out areas, and the visitor bedrooms. Good cleanliness standards are needed to ensure that the hotel remains clean, tidy, and free of mud, allowing the hotel staff and all guests to avoid food poisoning or illness. The program needs look at the location of the kitchens, rubbish bins, and toilets with regards to the bedrooms used by guests. Poor cleanliness standards and food poisoning could end up being very harmful to the continuing future of the hotel, as it may take it to the interest of environmental health officers that have the energy to close it down until the hotel satisfies the bare minimum required regulatory criteria (Bloomsbury, 2005 p. 124). Another factor for maintaining the good hygiene of the hotel is the easy one of friends not desperate to return to dusty and unclean accommodation (Bloomsbury, 2005 p. 155).
The purpose of the Health And Safety Document is to record how the hotel complies with all relevant restrictions before, during, and after the suggested renovations. The document is intended to ensure that the hotel sticks to the procedures it lay out in medical and Safety Plan. The record should record medical and security performance of the hotel with regard to the maintenance of equipment, facilities, as well as all the strategies that enhance protection expectations or good health. MEDICAL and Safety File should also keep a note of all training that the staff at the hotel is given in respect of keeping and implementing safety measures and all hygiene benchmarks. The hotel personnel should ideally get training to work with fire fighting equipment when it is safe to do so, to provide medical when needed, and perform practice fire protection drills. When necessary staff will need to get extra training should they not perform their obligations to a high enough level to adhere to the standards set out in regulations. MEDICAL and Safety File also needs to ensure that all hotel guests get access to information about the location of fire basic safety equipment, first aid facilities, and the set up point in case of the hotel being evacuated (Youell, 2003 p. 99).
There should be considered a strong relationship between the Health and Protection Plan and medical and Safety File. The two items should enhance one another, as together they provide the methods to plan and put into action safety and cleanliness benchmarks at the hotel. MEDICAL and Safety Plan places out how the safety and cleanliness standards will be performed, whilst the Health and Safety Data file is intended to record what's actually going on at the hotel in conditions of complying with regulations. The Health and Safety Document alone could be very helpful to any companies that need to handle any building or renovation work at the hotel, as a way of checking out the record of the hotel in assembly regulatory requirements. Contractors can consult medical and Safety Record if indeed they have any inquiries about the equipment, facilities, as well as the safe practices and hygiene procedures utilized by the staff at the hotel. If the Health and Safety File has been retained up to date consulting it will allow the contractors to know whether or not the hotel has been sticking with the polices it is legitimately likely to do at all times. Knowing if the hotel is not complying with regulation would supply the contractor the opportunity to suggest building alterations or changes in safety and hygiene steps that if implemented suggest the hotel will adhere to all relevant polices (Bloomsbury, 2005 p. 155).
There are means of ensuring that a corporation only must pay minimal focus on completing Health insurance and Safety Plans and Data files without breaking the legislation or disregarding the nature of the law. The fast food company MacDonalds has probably devised the simplest way of minimising the planning authorization required whilst sticking with the statutory basic safety and hygiene benchmarks lay out in regulations and legislation. Like a company MacDonalds has made its lot of money and its reputation by the mass standardisation of its restaurants, equipment, staff training, marketing image, and finally but in no way least its food products. People know what they are going to get when they go into a MacDonalds all over the world, and more of these like it than dislike it (www. LHC. ORG. UK). MacDonalds think that the standardisation process is obviously a successful strategy as it pertains down to increasing rapid planning permission and complying with basic safety and hygiene standards. Planning regulators will be made aware by the company that their restaurants are pr-designed to complete safety and hygiene standards, whilst all new personnel will be totally trained to be sure that specifications are always honored (Mason, 2005 p. 44). The senior management are well aware of the advantages of standardisation, if one design moves safety and health specifications it is implementing that design for all its restaurants as that makes financial, marketing, and practical sense to do so (www. LHC. ORG. UK).
MacDonalds are suffering from modular drive through restaurants as a way of making new shops quickly at the same time as transferring the Building Polices application process. Being a company MacDonalds has always attempt to have all its regular and drive through restaurants designed to look a similar as one another as well as also getting the same features and equipment. For MacDonalds having restaurants that look the same everywhere they can be constructed has been a highly successful branding strategy and exercise that has allowed the company to extend impressively across the globe. To become more correct it is a worldwide franchise which, has expanded because of its high income and relatively low capital costs (Mason, 2005 p. 44). Nevertheless the merits of using modular designs go beyond marketing ploys and provide pragmatic purposes. When MacDonalds set out to design its modular drive through restaurants it certainly took the Building Rules application process into consideration. The modular drive through restaurant was made to meet safe practices and hygiene requirements in as many countries as you can, so that they could be built in as many places as the business would like. The low cost of building when combined with the ease of attaining planning at exactly the same time as being in a position to pass all safe practices and hygiene benchmarks makes buying into the MacDonalds franchise a good investment. The prefabricated constructions have the advantage of not requiring a high amount of planning authorization than structures wholly constructed on site (www. LHC. ORG. UK).
MacDonalds have found that with experience that prefabricated designs that already completely meet planning requirements and regulations will certainly gain full building agreement quickly wherever the suggested restaurant is situated. The fast gaining of building permission allows MacDonalds to acquire all its new drive through restaurants trading eventually. The new drive through restaurants thus quickly re-coup their moderate development costs and get into profit. Profits are not only made quickly; they are also made on the long-term basis as well. The use of prefabricated designs and materials therefore allows MacDonalds to grow its final number of restaurants at a lower capital cost than a lot of its competitors. The beauty of the modular drive through restaurant design is that it is cheap and durable, yet it could also be quickly changed if it would have to be (Mason, 2005 p. 44). The modular design allows for standardised equipment to be fixed, equipment that may be easily updated improved or completely substituted should building polices change, or if the company purchases advanced equipment. The modular design is intended to be really simple to build, maintain and keep clean. The straightforwardness of the kitchen areas is intended to make it much easier to train staff to make and put together food as well as cleaning areas to maintain hygiene standards. The training of staff does not take long as all techniques and procedures, as well as equipment and food is standardised. The simpleness of the whole procedure means that food is well prepared, cooked, and offered faster (Bloomsbury, 2005 p. 117). Straightforwardness and standardisation keep costs low, product prices highly competitive, and the business's earnings high. Providing that all staff are trained and maintain the procedures they are really taught the company should always be able to maintain protection and hygiene specifications whilst never needing to wait long for planning permission (www. LHC. ORG. UK).
Question 2: Discuss how the research of a local specialist Development Plan can help the senior management team of your national hotel chain identify the right site for a fresh budget hotel in a particular locality?
The majority of local authorities in Britain will have development ideas to regulate where and whether new businesses or retail units would be constructed within the areas they control the look for. Local authorities constitute Development Plans as a means of generating wealth, creating careers and regenerating run down districts and would desire to include such organizations within their Development Plan. Development Plan would include the precise locations of where in fact the new office buildings, hotels, and retail units would be sited. The Development Plan provides further useful information for the mature management to consider besides the proposed or the approved locations of others. For example, every Development Plan should supply the location of streets, motorways, railways, and streams near or within the vicinity controlled by the local authority concerned. Other information that might be relevant to the locating of the new budget hotel could include local tourist attractions or places that would make hotels less attractive for potential friends, like waste ground, factories, or prisons. In the event the new budget hotel could be located near the most attractive top features of the town or city this can be a bonus in terms of marketing the hotel before it starts and expanding the number guests once it has opened. If the company has to track down the hotel in a less attractive site the business could consider pulling out of its building or consider various ways of marketing it if it's actually built. The business would however wish to avoid being positioned in areas where it could not guarantee the safety of their guests and their employees, as more would have to be spent on security options such as fencing or patrolled car parks. The company could find it beneficial to contact local people and possibly the Police to learn which parts of the town or city they need to avoid when picking the locality of their new budget hotel. Local government bodies can make the Development Plan designed for the general public and businesses to examine that allows any organizations that wish to open premises within the region to use for a place within that plan. For the Senior Management of any budget hotel chain that would want to open a new hotel in the particular locality having the ability to analyse the local authority's Development Plan would offer definite advantages when it comes to making the new budget hotel a long-term success (www. LHC. ORG. UK).
The exact location of any new budget hotel will make all the difference between it being truly a successful area of the organization or it being truly a loss making failure. From a report of the Development Plan the Senior Management should be aware of the choice sites available for the location of the suggested new hotel, as well as the inserting of other new businesses within the development area. Senior Management must have a strong understanding of the best places and the worst places to find new budget hotels as it pertains right down to maximising the amount of guests that stay there. Analysing the Development Plan would make Senior Management totally aware of the neighborhood authority intentions which companies to allocate land to, for the development of their new outlets, office buildings, or hotels. The best prestigious firms will want to locate in the most primary positions possible to fit in with their commercial image, whilst a minimal budget hotel organization might not need to do the same. A minimal budget hotel does not have to obtain a esteemed land site, it does however need to be based if possible on land that is near to town or city centres, and preferably is easily accessible for as much potential guests as you possibly can. The older management would think it is useful to find the new budget hotel near to the main highways, the railway, close to local businesses, and ideally with free secure car parking places available. Such a location will be a good feature to business travellers and travellers a like. If they could gain an accurate analysis of the Development Plan then it increases the probability of acquiring a good locality for the new budget hotel (www. LHC. ORG. UK).
The hotel company could reap the benefits of examining the Development Plan as it would allow them to learn if they might use prefabricated designs that permit the development to be done earlier and therefore earning revenue earlier. In the event the hotel chain already uses prefabricated designs and development techniques then it will them greater overall flexibility when it comes down to the complete vicinity of the new budget hotel. Versatility that stems from the personal savings in construction costs having the ability to provide a lttle bit of leeway if the price tag on being in an improved location is greater than first expected. A sound knowledge of the development plan would allow senior management to have the locality and the immediate development of the new budget hotel finalised as soon as possible. This understanding would thus offer the company more time to advertise the beginning of the new hotel at an early stage to increase the amount of guests upon its opening. The evaluation of the Development Plan would also give senior management a precise idea of the amount of hotels within the city or city that already are built and the ones hotels that are designed. Knowledge of the hotels within the region gives senior management invaluable information as it pertains right down to the marketing, and pricing strategy for the new budget hotel which will make all the difference between success and failing. Knowing the nature, location, as well as the advantages and the weaknesses of all its competitors within the locality could certainly show very beneficial to the mature management in reselling the merits of the new budget hotel in relation to its competitors. Mature management could also take advantage of the company's brand and its reputation. Marketing for the new budget hotel should emphasis that the area will soon be able to take advantage of the arrival of a low cost hotel that occurs to provide high quality service (www. LHC. ORG. UK).
Bloomsbury Reference point, (2005) Dictionary of Leisure, Travel, and Tourism - 3rd model, Bloomsbury, London
Mason P (2005) Tourism Effects, Planning and Management, Elsvier, London
www. LHC. ORG. UK
Youell R, (2003) Complete A-Z Travel & Leisure Handbook - 2nd edition, Hodder & Stoughton, London
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